Toll free: 1-866-MOVE-YRT (668-3978)
Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "4" to speak with a Customer Service Representative in our Contact Centre.
Our Contact Centre hours are:
Monday - Friday: 7:00 a.m. - 7:00 p.m.
Saturday, Sunday and Holidays: 8:30 a.m. - 4:30 p.m.
TTY local: 905-881-5167
TTY toll free: 1-866-276-7478
Please note that TTY service is only available during Contact Centre hours.
Call the YRT/Viva Information Line (see above) and press "5". You may also get in touch with us by using one of the following methods:
Online: Use our online feedback form
Email: firstname.lastname@example.org(You will receive a response from us within three business days. If you have a spam filter, add email@example.com to your address book to ensure our response doesn't end up in your junk mail folder.)
By mail: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill, Ontario, L4B 4N7
In person: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill (Our office is open Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed holidays)
For all media inquiries, contact York Region's Corporate Communications department.
Local: 905-830-4444, ext. 1234
Toll free: 1-877-464-9675, ext. 1234
View Mobility Plus contact information here.
For information on other transit services in York Region, call or visit the appropriate transit agency's website.
Local: 416-393-INFO (4636)
TTY teletypewriters: 416-481-2523
Toll free: 1-888-GET-ON-GO (438-6646)
TTY teletypewriters: 1-800-387-3652
TTY teletypewriters: 905-874-2130
Local: 905-615-INFO (4636)
TTY teletypewriters: 905-615-3886
Pickering, Ajax, Whitby, Oshawa, Clarington: 1-866-247-0055
Brock, Scugog, Uxbridge: 1-800-263-1916