Contact YRT/Viva

YRT/Viva Information Line

Local: 905-762-2100
Toll free: 1-866-MOVE-YRT (668-3978)

Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "4" to speak with a Customer Service Representative in our Contact Centre.

Our Contact Centre hours are:

Monday - Friday: 7:00 a.m. - 7:00 p.m.
Saturday, Sunday and Holidays: 8:30 a.m. - 4:30 p.m.

TTY teletypewriters for the deaf or hard-of-hearing callers

TTY local: 905-881-5167
TTY toll free: 1-866-276-7478

Please note that TTY service is only available during Contact Centre hours.

Questions, compliments, complaints and suggestions

Call the YRT/Viva Information Line (see above) and press "5". You may also get in touch with us by using one of the following methods:

Online: Use our online feedback form

Email: transitinfo@york.ca(You will receive a response from us within three business days. If you have a spam filter, add transitinfo@york.ca to your address book to ensure our response doesn't end up in your junk mail folder.)

By mail: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill, Ontario, L4B 4N7

In person: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill (Our office is open Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed holidays)