Toll free: 1-866-MOVE-YRT (668-3978)
Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "4" to speak with a Customer Service Representative in our Contact Centre.
Our Contact Centre hours are:
Monday - Friday: 7:00 a.m. - 7:00 p.m.
Saturday, Sunday and Holidays: 8:30 a.m. - 4:30 p.m.
TTY local: 905-881-5167
TTY toll free: 1-866-276-7478
Please note that TTY service is only available during Contact Centre hours.
Call the YRT/Viva Information Line (see above) and press "5". You may also get in touch with us by using one of the following methods:
Online: Use our online feedback form
Email: email@example.com(You will receive a response from us within three business days. If you have a spam filter, add firstname.lastname@example.org to your address book to ensure our response doesn't end up in your junk mail folder.)
By mail: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill, Ontario, L4B 4N7
In person: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill (Our office is open Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed holidays)
For all media inquiries, contact York Region's Corporate Communications department.
Local: 905-830-4444, ext. 1234
Toll free: 1-877-464-9675, ext. 1234
View Mobility Plus contact information here.
For information on other transit services in York Region, call or visit the appropriate transit agency's website.
Local: 416-393-INFO (4636)
TTY teletypewriters: 416-481-2523
Toll free: 1-888-GET-ON-GO (438-6646)
TTY teletypewriters: 1-800-387-3652
TTY teletypewriters: 905-874-2130
Local: 905-615-INFO (4636)
TTY teletypewriters: 905-615-3886
Pickering, Ajax, Whitby, Oshawa, Clarington, Brock, Scugog, Uxbridge: 1-866-247-0055
YRT/Viva offers local and rapid transit services in all nine York Region municipalities. Our services keep residents connected within York Region and with connecting services in the City of Toronto and the Region of Peel. Learn More...