Service Planning
YRT/Viva Service Planning includes the design, planning and monitoring of new routes and existing services. Extensive research, analysis and field investigations are conducted in order to build an innovative, reliable and customer-focused transit system for York Region.
For information on upcoming service adjustments, visit our future service changes page.
2013 Annual Service Plan
The links below will open sections of the 2013 Annual Service Plan (PDF files):
Table of Contents and Glossary (7.82 MB)
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Executive Summary (2.17 MB)
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YRT/Viva Consultation Process (3.79 MB)
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Transit Service Guidelines (3.7 MB)
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2013 Service Initiatives by Municipality
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Town of Georgina (3.37 MB)
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Town of East Gwillimbury (4.7 MB)
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Town of Newmarket (3.55 MB)
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Town of Aurora (4.35 MB)
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City of Markham (12.8 MB)
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City of Vaughan (27.4 MB)
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Township of King (6.29 MB)
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Mobility Plus (3.59 MB)
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Conclusion (7.52 MB)
What's ahead for the next five years
The YRT/Viva Five-Year Service and Operational Plan (2011-2015) will focus on:
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Ridership management (retain and increase ridership)
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VivaNext construction mitigation (rapidways and Spadina Subway Extension)
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Transit service guidelines
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Rapid Transit readiness (i.e. operating along rapidways and connecting YRT/Viva services to future Spadina Subway Extension subway stations in York Region)
Click here for more information regarding this plan (10 MB)
2014 proposed initiatives
2014 Annual Service Plan
Please click on the following link to view the proposed 2014 Annual Service Plan:
- 2014 Service Plan (3 MB PDF updated April 12, 2013)
Some initiatives originally included in the 2014 Service Plan will now be implemented in 2013. Click on the following link to view these initiatives:
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2013 implementation (PDF updated April 12, 2013)
Feedback on proposed initiatives can be emailed to transitinfo@york.ca
2014 Transit Accessibility Plan
Please click on the following link to view the proposed 2014 Transit Accessibility Plan:
Feedback on proposed accessibility initiatives can be provided by downloading this feedback form. Email the completed feedback form to transitinfo@york.ca
Public Information Centres
Every year, YRT/Viva hosts Public Information Centres (PICs) so we can hear what you have to say. Your feedback helps us complete our annual review of transit services, which is intended to help us build an innovative, reliable and customer-focused transit system for York Region.
PICs allow you the opportunity to gain a better understanding of YRT/Viva's operations and proposed plans for the upcoming year. You can also ask questions and discuss proposed plans directly with YRT/Viva staff.
We want to hear what you have to say about the following:
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Do the proposed plans meet your needs?
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Is the current level of service adequate?
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What improvements would you suggest?
Upcoming Public Information Centres
2014 YRT/Viva Annual Service Plan public information centres (PIC) have concluded. Thank you to everyone who attended and provided feedback.
If you were not able to to attend a PIC, draft 2014 service initiatives can be viewed on this page under 2014 proposed initiatives.
Ridership statistics
Ridership statistics are available for conventional (YRT/Viva) and specialized (Mobility Plus) services.
Conventional (YRT/Viva) transit ridership statistics - March 2013 (PDF)
Specialized (Mobility Plus) ridership statistics - March 2013 (PDF)
VivaNext
VivaNext is the next generation of rapid transit in York Region. VivaNext plans for a modern, rapid transit system include rapidways (dedicated transit lanes), subway service and mixed-use transit/pedestrian-friendly centres.
Visit vivanext.com for the latest developments, construction updates and more.
Transit Service Guidelines
YRT/Viva's Transit Service Guidelines are intended to make the services that we provide comfortable, convenient and easy to use for customers, and to ensure that services are designed to be reliable, safe and efficient.
Download Transit Service Guidelines (3 MB PDF)