YRT Mobility Plus
Mobility Plus is York Region's door-to-door shared ride accessible
public transit service for people with disabilities. If you are unable
to
use
regular public transit due to a physical or functional disability,
Mobility
Plus may be for you.
To use this service, you must meet
specific
eligibility
criteria.
Eligibility is considered on a case-by-case basis
and is
not
based
on a particular disability, nor is it based on income
level
or
lack of
accessible public transit in an applicant’s area.
If you’re already a Registered User, click on the link to the right to
be
connected to the information you need. If you’re new to Mobility
Plus,
you’ll find all the details about the service right here.
Upcoming Public Information Centres
Mobility Plus staff will be visiting each municipality in York Region this year to provide residents with information on Mobility Plus services. Please join us at one of these sessions
(all sessions start at 7 p.m.):
| May 31 | Markham | Civic Centre, Canada Room 101 Town Centre Blvd., Markham |
| June 2 | Vaughan | Vellore Village Community Centre 1 Villa Royale Ave., Woodbridge |
| June 3 | Aurora | Aurora Library 15145 Yonge St., Aurora |
| June 15 | Georgina | Georgina Ice Palace 90 Wexford Dr., Keswick |
| June 22 | King | Nobleton Community Recreation Centre 15 Old King Rd., Nobleton |
| Sept 8 | East Gwillimbury | Civic Centre, Council Chambers 19000 Leslie St., East Gwillimbury |
| Sept 14 | Newmarket | Town Hall, Council Chambers 395 Mulock Dr., Newmarket |
| Sept 16 | Whitchurch-Stouffville | Nineteen on the Park, 19 Civic Ave., Stouffville |
| Sept 21 | Richmond Hill | Town Hall, Council Chambers 225 East Beaver Creek Rd., Richmond Hill |
| Sept 28 | York Region | Administrative Centre, Seminar Room 17250 Yonge St., Newmarket |
How to Register
Just complete a Mobility Plus application form, available in Adobe PDF format (158 KB) or available by calling our Customer Service Centre at 1-866-744-1119. There is no registration fee.
Click here to download an application form.
Completed applications must be forwarded by mail or fax to the Mobility Plus office. It will take about four weeks for the Mobility Plus office to assess your eligibility and let you know if you can use the service. All information will be kept confidential. If you are eligible, you will receive a registration card and number to use the service. If you require an attendant, this person must accompany you on all of your Mobility Plus rides. Attendants ride free-of-charge. All clients under the age of 18 must travel with an attendant, unless determined otherwise on a case-by-case basis.
You may qualify for the Mobility Plus Family of Services. This could involve Viva, conventional bus, community bus and/or door-to-door service to transport some Mobility Plus clients to this destination. An audit was conducted by location (Finch Subway, York University, etc.) in March 2010 to identify clients who could travel on the Family of Services.
To register with TTC Wheel-Trans, all Mobility Plus clients are required to have an interview assessment with Wheel-Trans. Mobility Plus will transport any client who resides in York Region to their Wheel-Trans interview at 5120 Yonge Street in Toronto. Please call a Trip Reservationist to book your ride.
If your application is denied, you may fill out a Notice of Appeal and forward it to the Mobility Plus Eligibility Appeal Panel for review. Requests must be submitted within 40 days of eligibility notification. Applicants shall be advised in writing of the Panel's decision within 40 days of receiving appeal documentation.
Click here to download a Notice of Appeal form.
Applicants who are considered ineligible for the service may reapply after a period of six months from the date they were considered ineligible.
The second assessment is considered final with the exception of providing documents supporting significant change to their medical condition from the last appeal date.
Policies Appeal Process
As it is impossible to document every circumstance that constitutes an exception to Mobility Plus Policies, the following Policies Appeal Process is available to Mobility Plus passengers.
The passenger or their designate may appeal in writing to the Manager of Mobility Plus to resolve their appeal. Written appeals will be accepted within 10 business days of the issuance of the policy action. The decisions of the manager shall be final. Appeal letters may be forwarded to:
Mobility Plus Policy Appeals
York Region Transit - Mobility Plus
50 High Tech Rd. 5th Floor
Richmond Hill, ON L4B 4N7
Where can Mobility Plus take you?
Mobility Plus connects you with all nine municipalities in York Region. Registered Mobility Plus users can book trips to travel anywhere across the Region, and even connect to neighbouring specialized transit services in the City of Toronto and the Regions of Peel and Durham. Service is available seven days a week from 6 a.m. to midnight, including statutory holidays.
How much does Mobility Plus cost?
Here are the current Mobility Plus fares, effective January 1, 2008.
| Fare Category | Cash Fare | 10 Tickets | GTA Weekly Pass2 | Monthly Pass | |||
|---|---|---|---|---|---|---|---|
| 1 zone | 2 zone | 1 zone | 2 zone | 1 zone | 2 zone | ||
| Adult 1 | $3.25 | $4.25 | $26.00 | $36.00 | $52.00 | $105.00 | $150.00 |
- The Adult Monthly Pass is transferable and may be used by anyone during the month that it is valid. Mobility Plus customers use Adult fares only.
- GTA Weekly Pass is valid from Monday to Sunday of the same week. Pass is transferable and valid for unlimited one-zone travel within the GTA.
Zones
View map (GIF, 295 KB)
Download map (PDF, 163 KB)
Mobility Plus service travels across three fare zones. A $1.00 cash supplement is required when travelling across each zone boundary.
Customers using an adult cash fare, one-zone Ticket, one-zone Monthly Pass, or GTA Weekly Pass must pay the $1.00 supplement if travelling into the second zone and another $1.00 if travelling into the third zone.
Customers using an adult two-zone Ticket or Two-zone Monthly Pass only pay the $1.00 supplement if travelling into the third zone.
Please remember that you may be in the vehicle for up to one hour for a 1 Zone trip. Additional time may be required when travelling through multiple zones.
I’m already a Registered Mobility Plus User
Mobility Plus News
The Spring 2010 issue of Mobility Plus News is now available and ready for you to download.
In this issue:
- Dear Mobility Plus Customer
- Family of Services
- TTC Wheel-Trans Assessments
- Upcoming Public Information Centres
- We want to hear from you
- Transit-approved Wheelchairs
- Mobility Plus rider profile
- Mobility Plus staff profile
- Service improvements
Download this issue now: Mobility Plus News - Spring 2010 (320KB)
You will need Adobe Reader to open Mobility Plus News. Download it for free here.
Booking your trip
To book your trip, call Mobility Plus at 905-762-2112 or 1-866-744-1119 at least one day before you want to travel with the following information: your registration number, your exact pickup and destination address, the date and time of your trip, and the number of people travelling. If you require an attendant, this person must travel with you on Mobility Plus.
Subscription trips can be booked for trips that occur at the same time and location for a minimum of four weeks. All subscription trips are cancelled on a statutory holiday. If you still require a ride on that day, please call one day in advance to book your trip.
Please remember that once the scheduling is completed, your requested time may change (usually by about 20 minutes). Please call in two hours before your scheduled trip to receive the most accurate time.
Please book return rides at least one hour before the facilities close, to ensure safety, shelter and telephone access should your ride be delayed.
If you are a visitor from a neighbouring region (Toronto, Durham or Peel), please call our Customer Service Representative at 905 762-1282 ext. 5653 to register for the IVR automated phone system.
Booking your trip online
You can also book your trip quickly and easily online. It’s as easy as 1, 2, 3!
- Access our online booking form. Fill out all of the fields shown. Have your customer ID
number ready. - Submit the request and wait for an email that your request has reached the YRT Mobility Plus Call Centre.
- Please call in two hours before your scheduled trip to receive the most accurate time.
Where to buy tickets
You can purchase tickets and passes at more than 90 locations across York Region. Please call Mobility Plus or visit the Ticket Agents page for the Ticket Agent closest to you.
Preparing for your trip
Here are a few things to remember:
- The time requested can change plus or minus 20 minutes once the scheduling is complete.
You can get the confirmed time two hours before your ride by calling 905-762-2112 or 1-866-744-1119. - Please be ready five minutes before your confirmed time. If you have not confirmed the time, please be ready 20 minutes before the requested time.
- Ensure that you and anyone travelling with you can safely manage carry-on items onto the vehicle. Drivers will assist with a maximum of four grocery bags.
- Please meet the Mobility Plus vehicle at the pre-determined accessible entrance. Please see the list of Pickup and Dropoff points.
What is Scrip Ride?
Scrip Ride is a spontaneous service for registered Mobility Plus customers who may have last minute or unplanned trips.
How Scrip Ride Works:
You can book same-day trips with the Scrip Ride service and a local taxi will pick you up at your home. This service is subject to vehicle availability. Call Mobility Plus to find out which taxi company provides Scrip Ride service in your area.
Your fare will be paid with Scrip Ride coupons, available at the YRT office or by mail at 50% of book value.
Call Mobility Plus to find out more about how Scrip Ride can help you with same-day service.
Mobility Plus Processes
Processes for Mobility Plus (updated June 2010). Click here to download PDF.
Contact Us
905-762-2112
mobilityplusfeedback@york.ca
Community Buses
Route 522 - Markham Community Bus
The Markham Community Bus provides Monday to Saturday service between Hagerman's Corner and Markham Health Centre.
Community bus service is provided on a low-floor accessible bus. Customers do not have to be registered with Mobility Plus to use this service and regular fares, including senior fares, are accepted. Route 522 services all YRT/Viva stops along its route, as well as the following locations:
- Hagerman’s Corner
- Markville Mall
- Loblaws
- 20/22 Water Street
- Participation House
- Markham Stouffville Hospital
- Markham Stouffville Health Centre
Download the printable Route Navigator for this route (includes map and schedule)
or use our Schedule Finder
Newmarket Community Bus
and
Richmond Hill Community Bus
The Newmarket and Richmond Hill Community Buses provide accessible service to local shopping, recreation and medical destinations.
Route 520/521 - Newmarket Community Bus
Download the printable Route Navigator for this route (includes map and schedule)
or use our Schedule Finder
Route 589 - Richmond Hill Community Bus
Download the printable Route Navigator for this route (includes map and schedule)
or use our Schedule Finder