What is Mobility On-Request
Mobility On-Request Paratransit
Mobility On-Request Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities. To use this service, you must meet specific eligibility criteria. Visit our Registration and Eligibility page to learn more.
On-Request
On-Request is a ride-sharing service that allows you to request transit when and where you need, within select service areas. No application process is required. Visit our Service Areas page to learn more.
On-Request Service
YRT offers On-Request transit service within select areas in each municipality, typically in locations where regular bus service isn’t available. No application process is required.
Mobile App for Booking On-Request Trips
Use the mobile app to book your trip for our On-Request service, open to all travellers.
Book Your Trip
Paratransit clients can book their trip by phone through the automated phone line or with a Trip Reservationist. To use Paratransit service, you must meet specific eligibility criteria.
Ride On-Demand Booking System
Book and manage your trips using the Ride On-Demand online booking tool or mobile app for Paratransit customers.
Contact Us
You can reach us by phone, email or online. The Contact Centre numbers for Paratransit and on-request services are different.
YRT On-Request Service Areas
On-Request is a ride-sharing service that allows you to request transit when and where you need it. Choose between options below to learn more about each service in your area.
News and Service Updates
Mobility On-Request Fleet
Small Vehicle Option
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Medium Vehicle Option
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Large Vehicle Option
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Paratransit News
In this Spring 2023 issue:
- Improvements to the Automated Phone System
- Traveller Tips
- New three-day booking window