News

Holiday service hours effective Sunday, December 21, 2025 to Monday, January 5, 2026.

Let YRT get you around safely during the holiday season.

Visit our Service Changes page for holiday service updates.

2025/2026 Holiday Service Schedule Calendar

YRT Contact Centre Holiday Hours (1-866-668-3978) 

Visit our Trip Planner for schedules and real-time information or contact us by phone during holiday business hours or you can Live Chat with us 24 hours a day, seven days a week.

Mobility On-Request Paratransit...

YRT riders using the Citymapper app can now benefit from a new feature that shows when a bus travels off its regular route.

Citymapper uses real-time bus GPS data to track YRT buses and compare their paths to the planned routes. If a bus skips a stop multiple times, Citymapper identifies a detour and updates the map to show the change.

The updated map shows blue lines for the route that the bus is taking and “x’ icons for the missed stops along the scheduled route. The detour alert will be removed...

York Region is offering the Transit Assistance Program (TAP) to help make transit more affordable for eligible residents.

Eligible TAP participants can receive a 50% discount on regular adult single ride York Region Transit (YRT) fare using a PRESTO card. This includes a two-hour transfer window. After 40 trips, rides are free for unlimited travel for the remainder of the calendar month.

Reminder: Participants need to reapply for the TAP every year.

For more information including eligibility and how...

Starting November 3, our Live Chat tool (in the bottom right corner) will include a new feature for Mobility On-Request Paratransit riders!

Before starting a chat, you’ll be able to choose the topic you need help with from a menu of preselected options. You will also be able to chat with a Trip Reservationist to book your ride.

This update will make it easier to find answers—even outside of Live Chat hours.

You can still chat with a Customer Service Representative during regular Contact Centre hours

York Region Transit (YRT) is celebrating its 25th anniversary in 2026 and we're starting the celebrations this fall by marking 20 years of Viva service in York Region!

To honour these milestones, we will be hosting special events, displays and contests throughout the year. The celebrations will begin this fall with YRT Viva Customer Appreciation events. Be sure to check back regularly for updates on upcoming events. 

Transit Memories Contest 

York Region Transit is celebrating 25 years of connecting...