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All YRT services are accessible, meaning all buses are low-floor accessible and/or equipped with a ramp. 

More than 80% of all YRT stops are accessible. Accessible bus stops are marked with an accessible symbol on the bus stop sign. Where a bus stop is not accessible, the bus operator will allow passengers who require an accessible stop to get on or off at the nearest location that is safe and acceptable to both the operator and customer.

See below for specific accessibility and accommodation topics:

Mandatory securement of mobility devices

Effective November 5, 2009, the proper securement of personal mobility devices such as wheelchairs and scooters will be mandatory on all YRT vehicles.

For added safety, customers staying on their mobility devices during travel must use the lap belt as required by the Highway Traffic Act, section 106 (3). The bus operator will assist you with securing the device and using the lap belt.

If you choose to use the rear-facing self-serve spaces on YRT buses, a lap belt must be used where provided. Securing of mobility devices is not required for rear-facing positions.

Travelling with mobility aids

All mobility aids are to be stored within the reach of the passenger or in a secure place where it cannot cause harm to other passengers and will be returned to the passenger undamaged. 

Large mobility aids (walkers/rollators) are stowed separately only on Mobility Plus vehicles (Van/Sedan). Walkers, rollators, canes, crutches, prosthetics, oxygen tanks, etc. remain with the passenger.

Segways are permitted on YRT buses. Persons using a Segway as a mobility aid must alight prior to boarding and the Segway must be secured to prevent injury when the bus is in motion.

Travelling with visual impairments

With appropriate identification, members of the Canadian National Institute for the Blind (CNIB) or any other organization operating within York Region dealing with persons with visual impairments can travel free of charge on YRT services, including contracted TTC routes operating north of Steeles Avenue and Brampton Transit routes operating within York Region.

Automated announcements

All YRT vehicles are equipped with on-board audio equipment. The system will automatically announce next stop information 200 metres ahead of every stop. Coupled with the on-board VMS display, all customers (including those with visual or hearing impairments) will always be aware of upcoming stops during their ride.

Travelling with a support person

Effective January 1, 2015, YRT customers who need to be accompanied by a support person are required to carry a YRT Support Person Assistance Card. More details can be found on our Support Person Assistance Card page below.

Support Person Assistance Card

 


Accessible vehicles

With over 500 vehicles in our fleet, YRT owns one of the largest bus fleets in Ontario. We strive to provide our customers with vehicles that are safe, clean and in reliable condition.

YRT continues to improve its services by making it accessible for everyone in accordance with the Integrated Accessibility Standards of the Accessibility for Ontarians with Disabilities Act (AODA). Some of the accessible features on our fleet include:

  • Kneeling buses with ramp or lift for easy boarding
  • Automated next stop announcements
  • Variable Message Display signs displaying next stop information
  • Priority seating areas located close to the operator
  • Two designated spots for passengers using mobility aids
  • Slip resistant floors with minimal glare
  • Grab bars, handrails and stanchions conveniently located across the bus 

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