image of a checkbox title Transit Fare Policy Review

5-Year Fare Policy and 10-Year Fare Collection Outlook

The Toronto Transit Commission (TTC) and York Region Transit (YRT) are working together to develop a new 5-Year Fare Policy and 10-Year Fare Collection Outlook. These projects are being developed in three phases over the course of a 12-month period, to be completed at the end of 2021.

As part of this process, the TTC and YRT will be reviewing changes and improvements to the way customers pay their fare, including fare options that are available for people to use, pricing and cross-boundary travel. This is an important project that will work to improve the overall customer experience and create a simple and consistent fare system, for both the TTC and YRT

On this page:

 


We want to hear from you!

We want your feedback as we consider improvements to our 5-year fare policy.

How to participate in the study:

  1. Review the information below to learn more about the project
  2. Provide your feedback through an online survey or by calling 1-833-949-3273, available from May 12 to June 2, 2021; AND/OR:
  3. Join us for a Virtual Town Hall meeting on May 19, 2021 from 6:30 p.m. to 8:30 p.m.

A Zoom Webinar link with access information to the Virtual Town Hall will be posted here on the day of the event

Take the online survey

If you have any questions or require accessibility accommodation, please contact TTCFares@ttc.ca

 

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Work Completed to Date

5-Year Fare Policy

The work to date from Phase 1 and mid-way through Phase 2 has resulted in a list of potential fare policy goals and options which are currently under evaluation. This was done by reviewing the current state of transit fares in both organizations, conducting peer agency reviews to learn about industry best practices and emerging trends, conducting internal and external stakeholder consultation, and engaging the public through an online survey and focus group.

10-Year Collection Outlook

RFI’s and peer agency reviews have been completed to evaluate the effectiveness of various collection systems/models around the world and how they could meet the needs of our organization and customers. Internal workshops are being conducted with the goal of developing a cohesive direction and strategy on identified fare collection options.

For further details on the key project deliverables in Phase 1 of the 5-Year Fare Policy & 10-Year Collection Outlook project, please see the May 2021 Board Report (PDF) on TTC's website.

Proposed fare policy goals for the 5-Year Fare Policy

Seven policy goals have been defined to guide the fare policy. These are:

Customer-Focused Goals

1. Affordability and Equity: The price of public transit should be as affordable as possible for all people.

2. Simplicity and Accessibility: The fare policy should be easily understood by all customers. Customers should be confident that they will be charged an appropriate fare for their journey. Advancements in technology should not leave customers behind.

3. Integration: Travel between Toronto and York Region should be seamless, regardless which transit system customers are using.

4. Mode of Choice: Public transit is a key part of a livable city and should be a preferred mode of transportation. Encourage existing customer loyalty and new users to take public transportation.

Community-Focused Goals

5. Maximizing Benefits: Fares should help grow and improve the transit system to allow greater access to destinations where possible.

6. Collaboration and Transparency: Development of the fare policy will be done publicly to allow for accountability and enhancing public trust. Reasons behind the policy should be clear to customers. Data will be publicly owned and used for planning, monitoring and reporting.

Financial Goals

7. Financial Sustainability: The price of transit should reflect the costs to operate service and invest in transit infrastructure, repair, modernization and expansion for growth.

Fare Policy Options

A wide variety of fare options have been considered based on opportunities and limits identified in the Situation Analysis, stakeholder and public engagement, and a review of fare strategies from other transit systems.

The table below describes potential fare options being evaluated.

The first list of options would change how fares are charged for everyone and could have a significant impact on how many people would choose to ride transit.

Fare Option Description
Existing Fares Represents no change from the existing fare flat fare structure and the 2-hour transfer policy.
Fare Integration – TTC/YRT Customers would not need to pay a second fare if they transfer between YRT and TTC services. Only the fare for the first service used would be charged.
Fare Capping Cost to ride transit would have a maximum within a certain period (e.g. day, week or month). Trips taken after the maximum fare is reached during that time period would be free.
Time of Day Pricing Cost to ride transit would change depending on the time of day. Rush hour on regular weekdays would have a cost, and other times (e.g. at night and on weekends) would have a lower cost. This option would encourage people to use transit during times when it is less busy.
Fare by Distance and Mode Fare for local services (buses and streetcars) would be unchanged – a single cost no matter where you travel. Subway would be an additional fare, based on length of the trip.
Fare by Zone The whole Greater Toronto and Hamilton Region would be divided into zones and fare would be based on the number of zones travelled through.

The second list of options, or “Add-on Options,” would discount travel for some customers but would have only a small impact on how many people would choose to ride transit. Any of the add-on options could be added to one of the fare options above, to make it better.

Add-on Options Description
Concessions Cost to ride transit would be reduced for children, youth, students and seniors, and low-income earners, compared to adults.
Loyalty Program Customers could earn free transit trips by using transit frequently.
Group Travel Discount Cost to ride transit would be reduced for larger groups of people (e.g. school classes, tour groups, etc.)

If you have any feedback or questions about the proposed fare policy statement or goals, or the fare policy options being considered, please provide your feedback through the online survey or Virtual Town Hall, or contact TTCFares@ttc.ca.

 

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Background

5-Year Fare Policy

The key objective is to develop a fare policy based on a consideration of all fare options from zero-fare to full-cost recovery. The work will identify policy goals such as equity, affordability, revenue and ridership. It will also identify limits and opportunities in the current fare structure that affect fare policy decision making.

10-Year Fare Collection Outlook

The key objective is to develop a fare collection outlook over a 10-year period that will achieve policy goals and objectives established in the 5-Year Fare Policy. The creation of the 10-Year Fare Collection Outlook will follow the direction provided by the 5-Year Fare Policy.

Phase 1: Situation Analysis

The Situation Analysis focused on understanding the TTC and YRT organizations, our customers and fare policies of other transit systems around the world. This work will help us to evaluate fare policy options and structure our own fare policy.

Phase 2: Future Direction

The second phase involves creating a fare policy statement, based on findings from the Situation Analysis. A range of policy goals will aim to address important factors such as affordability, equity, fare integration (cross-boundary travel), revenue and ridership. These goals will be used to identify a preferred fare policy option for the TTC and YRT.

Phase 3: Implementation

This final phase will outline the preferred fare structure, fare products and pricing. The 5-Year Fare Policy will also include an implementation plan with action steps for the next five years. This includes a forecast of revenue and ridership impacts, and a monitoring and evaluation plan to ensure goals are being achieved.

As public/customer engagement is central to the development of the fare policy, Phase 3 will include: online surveys, focus groups and a Virtual Town Hall.

Full details of the 5-Year Fare Policy and 10-Year Fare Collection Outlook (PDF) can be found on TTC's website.

 

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