image of two transit riders off-boarding a Viva bus

Following the guidelines and updates from York Region Public Health, we continue to implement and enforce measures to protect the health and safety of all travellers and YRT staff:

 


Frequently Asked Questions (FAQs)

I received the COVID-19 vaccine. Do I still need to wear a mask and follow all public health measures on public transit?

Yes, you must continue to follow all public health measures even after getting vaccinated: practice physical distancing, wear a face mask or covering, practice good hand hygiene and stay home if you are unwell.

To stay informed of the latest updates from Public Health and for more information, visit York Region’s COVID-19 page.

How often is YRT cleaning their buses and facilities?

Visit our Cleaning and Disinfection Measures page for more information.

Should I avoid using public transit?

We must all continue to follow the public health measures, advice and restrictions. To learn more about Ontario’s Roadmap to Reopen, visit york.ca/preventcovid19

All YRT travellers are reminded to please continue following all COVID-19 transit safety protocols, including:

  • Wear a face mask or covering on public transit and at transit facilities
  • Keep a 2-metre distance from others, wherever possible
  • Consider travelling during off-peak times
  • Use contactless forms of payment, including PRESTO and the Pay app
  • Board all buses at the front and exit through the middle or rear doors only
  • Wash your hands often. Carry hand sanitizer with you while you travel
  • Avoid touching your face, mouth, nose or eyes with unwashed hands
  • Stay home if you are sick

In addition, we have increased our efforts in addition to our regular cleaning protocol by cleaning our buses and facilities more frequently and disinfecting high-touch surfaces to help with the protection of our drivers, staff and passengers. 

We will continue to monitor updates from Public Health and will take further precautions as necessary.

What can I do as a public transit rider to keep myself and others protected?

We must all continue to follow the public health measures, advice and restrictions. To learn more about Ontario’s Roadmap to Reopen, visit york.ca/preventcovid19

All YRT travellers are reminded to please continue following all COVID-19 transit safety protocols, including:

  • Wear a face mask or covering on public transit and at transit facilities
  • Keep a 2-metre distance from others, wherever possible
  • Consider travelling during off-peak times
  • Use contactless forms of payment, including PRESTO and the Pay app
  • Board all buses at the front and exit through the middle or rear doors only
  • Wash your hands often. Carry hand sanitizer with you while you travel
  • Avoid touching your face, mouth, nose or eyes with unwashed hands
  • Stay home if you are sick

Please visit york.ca/covid19 for more information on how to keep yourself protected.

How will drivers stay protected when front-door boarding resumes?

We are installing barriers in the driver’s area to help with physical distancing, and protect drivers and passengers. As we work to install these barriers on all of our buses, drivers in the meantime will be provided with face shields to help keep themselves and others protected.

Please note: Drivers are not required to wear a face mask or shield when behind the driver barrier.

Is YRT installing sanitizer stations or distributing sanitizers at terminals or on buses?

Currently, there are no plans to install sanitizer stations or distribute sanitizers; however, we are monitoring updates from York Region Public Health and will take further precautions as necessary.

Our buses, terminals and rapidway stations are cleaned and disinfected on a daily basis. We also encourage you to carry your own personal disinfectant, such as hand sanitizer or wipes, and wash your hands often. You can read more tips on how to keep yourself protected here: york.ca/covid19