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On this page you’ll find information on how we’re working to keep you safe, tips to keep yourself protected while riding with us, and updates on YRT service changes. Please check back regularly for updates.

The safety of travellers and staff on York Region Transit (YRT) is our first priority. To ensure we are providing the most appropriate safety measures, YRT is working closely with our partners at York Region Public Health. We will continue to monitor the emerging situation and follow the advice from Public Health. We will take further precautions as necessary to help keep our buses and facilities clean and our staff and riders safe.

All YRT travellers are reminded to limit travel for essential purposes only, while York Region is under the Red-Control Zone. If you need to travel for essential reasons, please follow all COVID-19 safety measures.

If you have symptoms of COVID-19, return home and self-isolate immediately. Seek assessment at a COVID-19 Assessment Centre. Please visit  york.ca/covid19  for more information.  

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COVID-19: Exposures on YRT

To assist with contact tracing, York Region issues Public Notices for individuals who test positive for COVID-19 and have travelled on YRT.

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Non-Medical Face Masks and Coverings

It is mandatory to wear a non-medical face mask or covering on public transit. This is to help keep everyone safe. YRT and other transit agencies cannot gaurantee physical distancing.

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COVID-19: Traveller Safety Reminders

When travelling with us, please wear a non-medical face mask or covering, keep a 2-metre distance from others where possible, consider travel during off-peak times and wash your hands often.

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COVID-19: Mobility On-Request Updates

Mobility On-Request has implemented various safety measures and service changes to help keep yourself and others protected while riding with us.

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Popular Travel Times

We encourage customers to travel during off-peak times to help with physical distancing. Visit our Popular Travel Times page to view the busy times for some of our major routes.

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Service Changes

Effective December 20, 2020 and January 3, 2021 various YRT routes will have service changes. 

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Back to School During COVID-19

All 400-series High School Special routes will resume service on February 16, 2021.

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Cleaning and Disinfection Measures

We are following the advice from our partners at Public Health and have increased the cleaning and sterilization schedule of our buses, vehicles and facilities.

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Frequently Asked Questions

Answers to questions you may have about YRT’s response to COVID-19.

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COVID-19: York Region Updates

York Region has everything you need to know to stay informed of COVID-19 updates, including how to keep yourself protected, symptoms and testing, useful resources and more.


Frequently Asked Questions

Face masks/coverings

 Should transit travellers wear non-medical face masks and coverings?

Yes. It is mandatory to wear a non-medical face mask or covering on public transit. YRT travellers not wearing a face mask or covering, or not wearing one properly, may be subject to a fine.

Please visit our Non-Medical Face Masks and Coverings page for more information and FAQs.

Safety measures

How often is YRT cleaning their buses and facilities?

Visit our Cleaning and Disinfection Measures page for more information.

What other precautions is YRT taking to keep everyone safe?

In addition to increasing the frequency of the cleaning and disinfection of our buses and facilities, we’ve implemented various safety measures, including:

  • Mandatory non-medical face mask or covering for all travellers that are able while on public transit 
  • Front-door boarding and requiring travellers to exit the middle/rear doors to create a one-way flow
  • Barrier shields being installed on all buses to provide protection between passengers and drivers
  • Face masks, sanitizers and other personal protective equipment provided to all drivers and front-line staff

In addition to these measures, customers are strongly encouraged to use contactless forms of payment, including PRESTO and the Pay app, practice physical distancing and travel during off-peak times whenever possible, exercise good hand hygiene and staying home when sick.

We are closely monitoring updates from York Region Public Health, and will take further precautions as necessary.

Should I avoid using public transit?

All YRT travellers are reminded to limit travel for essential purposes only, while York Region is under the Red-Control Zone. If you need to travel for essential reasons, please continue to follow all COVID-19 safety protocols, including:

  • Wear a non-medical face mask or covering
  • Keep a 2-metre distance from others, wherever possible
  • Consider travelling during off-peak times
  • Use contactless forms of payment, including PRESTO and the Pay app
  • Board all buses at the front and exit through the middle or rear doors only
  • Wash your hands often. Carry hand sanitizer with you while you travel
  • Avoid touching your face, mouth, nose or eyes with unwashed hands
  • Stay home if you are sick

In addition, we have increased our efforts in addition to our regular cleaning protocol by cleaning our buses and facilities more frequently and disinfecting high-touch surfaces to help with the protection of our drivers, staff and passengers. 

We will continue to monitor updates from Public Health and will take further precautions as necessary.

What can I do as a public transit rider to keep myself and others protected?

All YRT travellers are reminded to limit travel for essential purposes only. For customers travelling for essential reasons, please continue to follow all COVID-19 safety protocols, including:

  • Wear a non-medical face mask or covering
  • Keep a 2-metre distance from others, wherever possible
  • Consider travelling during off-peak times
  • Use contactless forms of payment, including PRESTO and the Pay app
  • Board all buses at the front and exit through the middle or rear doors only
  • Wash your hands often. Carry hand sanitizer with you while you travel
  • Avoid touching your face, mouth, nose or eyes with unwashed hands
  • Stay home if you are sick

Please visit york.ca/covid19 for more information on how to keep yourself protected.

How will drivers stay protected when front-door boarding resumes on July 2?

We’re working on installing barriers in the driver’s area to help with physical distancing, and protect drivers and passengers. As we work to install these barriers on all of our buses, drivers in the meantime will be provided with face shields to help keep themselves and others protected.

Please note: Drivers are not required to wear a face mask or shield when behind the driver barrier.

Is YRT installing sanitizer stations or distributing sanitizers at terminals or on buses?

Currently, there are no plans to install sanitizer stations or distribute sanitizers; however, we are monitoring updates from York Region Public Health and will take further precautions as necessary.

Our buses, terminals and rapidway stations are cleaned and disinfected on a daily basis. We also encourage you to carry your own personal disinfectant, such as hand sanitizer or wipes, and wash your hands often. You can read more tips on how to keep yourself protected here: york.ca/covid19

Service updates

Are any YRT services suspended?

Currently, many YRT routes have reduced service due to COVID-19 and a significant decrease in transit ridership. With the closure of many businesses, municipal and public spaces and more York Region residents working from home, we have adjusted service levels to meet current customer demand.

Please visit our Service Changes page for more details. 

Is the YRT sales office at 50 High Tech Road still open?

The YRT sales office at 50 High Tech Road in Richmond Hill has been permanently closed to the public.

PRESTO cards can be purchased or loaded online at prestocard.ca or at any Shoppers Drug Mart location in York Region.

For further assistance, please call the YRT Contact Centre at 1-866-668-3978 or click on the Live Chat icon at the bottom of the screen.

Is YRT considered an essential service?

York Region Transit is deemed a critical service. We will remain operating with modified services and will continue to follow direction from Public Health, and the provincial and federal governments.

Our website will always have the latest information. Please check back regularly for updates.

Fare information

Is YRT still accepting cash fare?

Exact cash fare is accepted and transfers will be issued if requested. However, customers are strongly encouraged to use contactless forms of payment including PRESTO and the YRT Pay app.

Please note that if you are paying with cash fare on Viva, you must purchase a oneRide ticket from a ticket vending machine at the vivastation or terminal before boarding. If you are paying with cash fare on a YRT bus, you must pay with exact change.

When is the deadline to cancel autorenew on my PRESTO card?

Autorenew customers are charged for next month's pass six days before the end of each month. For more information on PRESTO, please visit their website or call them at 1-877-378-6123

Contact information

For questions related to YRT:

For questions related to our services, you can reach YRT by phone at 1-866-668-3978, our Transit Feedback Form or Live Chat.

Live Chat connects you directly to one of our Customer Service Representatives, and is a quick and easy way to get answers to your transit questions. Live Chat is available weekdays from 7 a.m. to 7 p.m. and weekends/holidays from 8:30 a.m. to 4:30 p.m.

Visit our Contact Directory for a complete list of YRT contact information.

For questions related to COVID-19:

If you have questions related to COVID-19, please visit york.ca/covid19 or contact York Region Public Health at 1-800-361-5653 (1-866-512-6228 for the deaf or hard of hearing).

For medical advice, you may also contact your family physician or Telehealth Ontario at 1-866-797-0000. Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week.

 

 

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