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On this page you’ll find information on how we’re working to keep you safe, tips to keep yourself protected while riding with us, and updates on YRT service changes. Please check back regularly for updates.

The safety of travellers and staff on York Region Transit (YRT) is our first priority. To ensure we are providing the most appropriate safety measures, YRT is working closely with our partners at York Region Public Health. We will continue to monitor the emerging situation and follow the advice from Public Health. We will take further precautions as necessary to help keep our buses and facilities clean and our staff and riders safe.

If you have symptoms of COVID-19, return home and self-isolate immediately. Seek assessment at a COVID-19 Assessment Centre. Please visit  york.ca/covid19  for more information.  

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Riding YRT During COVID-19

When travelling with us, please wear a non-medical face mask or covering, keep a 2-metre distance from others where possible, consider travel during off-peak times and wash your hands often.

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Using Mobility On-Request During COVID-19

Mobility On-Request has implemented various safety measures to help slow the spread of COVID-19, and keep staff and riders safe.

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Popular Travel Times

We encourage customers to travel during off-peak times to help with physical distancing. Visit our Popular Travel Times page to view the busy times for some of our major routes.

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Service Changes

Effective Sunday, June 28, various YRT routes will have service changes. 

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Protect Yourself

York Region has everything you need to know to stay informed of COVID-19 updates, including how to keep yourself protected, symptoms and testing, useful resources and more.

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Cleaning and Disinfection Measures

We are following the advice from our partners at Public Health and have increased the cleaning and sterilization schedule of our buses, vehicles and facilities.

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Frequently Asked Questions

Answers to questions you may have about YRT’s response to COVID-19.


Frequently Asked Questions

Face masks/coverings

 Should transit travellers wear non-medical face masks/coverings?

Yes. Effective Thursday, July 2, it will be mandatory to wear a non-medical face mask or covering on public transit (by-law no. 2017-7, as amended). This is to help keep everyone safe and slow the spread of COVID-19. YRT and other transit agencies cannot guarantee physical distancing.

View this information sheet on how to properly put on and remove a face mask. Please note, the following persons should not wear a face mask or covering: children under the age of 2, anyone who has trouble breathing, anyone unable to remove a mask without assistance, anyone who requires accommodation under the Human Rights Code.

Please DO NOT LITTER. Place disposable masks in a lined garbage bin. Over 900 waste units are located across the YRT system, including at YRT terminals, vivastations and at major bus stops. Cloth masks should be washed after each use. 

For more information on non-medical face masks and coverings, visit york.ca/covid19

 What if I don't have a non-medical face mask or covering to wear? Where can I get one?

You can make a non-medical face mask/covering at home. Health Canada has provided instructions on how to make non-medical masks with sew or no-sew options and has included the types of material you can use to make the non-medical masks, such as cotton, t-shirts or bandanas.

Visit Health Canada's website for instructions on how to make non-medical masks and face coverings

You can also watch this video to learn how to make a face covering.

What if I cannot wear a non-medical face mask or covering because of a medical condition or disability?

You should not wear a face mask or covering if it is unsafe for you to do so. The following persons should not wear a face mask or covering: children under the age of 2, anyone who has trouble breathing, anyone unable to remove a mask without assistance, anyone who requires accommodation under the Human Rights Code.

For more information on non-medical face masks and coverings, visit york.ca/covid19

Will YRT Enforcement staff be enforcing the use of non-medical face masks and coverings?

We will be moving forward with a phased approach to enforcement. At this time, our Enforcement and Security team, along with other YRT staff, will focus on educating travellers on the requirements of wearing non-medical face masks or coverings. We will continue to monitor compliance and respond to issues as they arise on a case-by-case basis. 

Safety measures

How often is YRT cleaning their buses and facilities?

Visit our Cleaning and Disinfection Measures page for more information.

What other precautions is YRT taking to keep everyone safe?

In addition to increasing the frequency of the cleaning and disinfection of our buses and facilities, all drivers and front-line staff have been provided with sanitizers, face masks and personal protective equipment.

Effective Thursday, July 2, travellers must board all buses at the front doors, and exit at the middle or rear doors, to help with physical distancing measures. We are working to install plexiglass barriers in the driver’s area to help protect drivers and passengers.

Furthermore, it is mandatory to wear a non-medical face mask or covering on public transit, to help keep everyone safe. We also ask that travellers keep a 2-metre distance from others where possible, consider travelling during off-peak times and wash your hands often.

We are closely monitoring updates from York Region Public Health, and will take further precautions as necessary.

How will drivers stay protected when front-door boarding resumes on July 2?

We’re working on installing plexiglass barriers in the driver’s area to help with physical distancing, and protect drivers and passengers. As we work to install these barriers on all of our buses, drivers in the meantime will be provided with face shields to help keep themselves and others protected.

Should I avoid using public transit?

We have increased our efforts in addition to our regular cleaning protocol by cleaning our buses and facilities more frequently and disinfecting high-touch surfaces to help with the protection of our drivers, staff and passengers. 

We encourage you to carry your own personal disinfectant when you travel, such as hand sanitizer or wipes, wash your hands often, keep a 2-metre physical distance from others and travel during off-peak times when possible. It is also now mandatory to wear a non-medical face mask or covering on public transit, to help keep everyone safe. YRT and other transit agencies cannot guarantee physical distancing.

We will continue to monitor updates from Public Health and will take further precautions as necessary.

What can I do as a public transit rider to keep myself and others protected?

When travelling with us, we encourage you to do the following to help keep yourself and others protected:

  • Wear a non-medical face mask or covering to help keep everyone safe. Effective Thursday, July 2, this will become mandatory. YRT and other transit agencies cannot guarantee physical distancing 
  • Where possible, keep a 2-metre physical distance from others while on the bus, or at a stop or terminal
  • Consider travelling during off-peak times. Visit our Popular Travel Times page to help plan your trip ahead of time
  • Carry your own personal disinfectant, such as hand sanitizer or wipes
  • Wash your hands with soap and water thoroughly and often
  • Avoid touching your face, mouth, nose or eyes with unwashed hands
  • Stay home if you are sick

Please visit york.ca/covid19 for more information on how to keep yourself protected.

Is YRT installing sanitizer stations or distributing sanitizers at terminals or on buses?

Currently, there are no plans to install sanitizer stations or distribute sanitizers; however, we are monitoring updates from York Region Public Health and will take further precautions as necessary.

Our buses, terminals and rapidway stations are cleaned and disinfected on a daily basis. We also encourage you to carry your own personal disinfectant, such as hand sanitizer or wipes, and wash your hands often. You can read more tips on how to keep yourself protected here: york.ca/covid19

Service updates

When will I be able to board the bus at the front doors again?

Front door boarding will start on Thursday, July 2.

Effective Thursday, July 2, travellers must board all buses by the front doors and exit at the middle or rear doors only. This will apply to all YRT and Viva routes. This is to help with passenger flow and physical distancing measures. Passengers with mobility issues requiring assistance may continue to board and exit using the front doors.

We encourage the use of contactless payment through PRESTO or the YRT Pay app. You can purchase or load a PRESTO card at any Shoppers Drug Mart in York Region, and the YRT Pay app is available for free in the App Store or Google Play. Exact cash fare will be accepted and transfers will be issued.

Are any YRT services suspended?

Currently, most YRT routes have reduced service due to COVID-19 and a significant decrease in transit ridership. With the closure of many schools, businesses, municipal and public spaces and more York Region residents working from home, we have adjusted service levels to meet current customer demand.

Due to school closures, all YRT High School Special (400-series) routes have been suspended until further notice.

Effective Sunday, June 28, we will be increasing service on some routes as more businesses begin to reopen.

Please visit our Service Changes page for more details. 

Is the YRT sales office at 50 High Tech Road still open?

The YRT sales office at 50 High Tech Road in Richmond Hill has been closed to the public until further notice.

PRESTO cards can be purchased or loaded online at prestocard.ca or at any Shoppers Drug Mart location in York Region.

For further assistance, please call the YRT Contact Centre at 1-866-668-3978 or click on the Live Chat icon at the bottom of the screen.

Is YRT considered an essential service?

York Region Transit is deemed a critical service. We will remain operating with modified services and will continue to follow direction from Public Health, and the provincial and federal governments.

Our website will always have the latest information. Please check back regularly for updates.

Fare information

Is YRT still accepting cash fare?

Effective Thursday, July 2, travellers may board all buses at the front doors and exact cash fare will be accepted. Transfers will also be issued if requested. However, customers are strongly encouraged to use contactless forms of payment including PRESTO and the YRT Pay app.

Please note that if you are paying with cash fare on Viva, you must purchase a oneRide ticket from a ticket vending machine at the vivastation or terminal before boarding. If you are paying with cash fare on a YRT bus, you must pay with exact change.

Will the deadline to use paper tickets be extended?
Yes. The deadline has been extended to December 31, 2020.
When is the deadline to cancel autorenew on my PRESTO card?

Autorenew customers are charged for next month's pass six days before the end of each month. For more information on PRESTO, please visit their website or call them at 1-877-378-6123

Contact information

For questions related to YRT:

For questions related to our services, you can reach YRT by phone at 1-866-668-3978, our Transit Feedback Form or Live Chat.

Live Chat connects you directly to one of our Customer Service Representatives, and is a quick and easy way to get answers to your transit questions. Live Chat is available weekdays from 7 a.m. to 7 p.m. and weekends/holidays from 8:30 a.m. to 4:30 p.m.

Visit our Contact Directory for a complete list of YRT contact information.

For questions related to COVID-19:

If you have questions related to COVID-19, please visit york.ca/covid19 or contact York Region Public Health at 1-800-361-5653 (1-866-512-6228 for the deaf or hard of hearing).

For medical advice, you may also contact your family physician or Telehealth Ontario at 1-866-797-0000. Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week.

 

 

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