Tap onto YRT/Viva with PRESTO
PRESTO is the smart card fare option for York Region Transit (YRT/Viva).
With a PRESTO card, you won't have to worry about buying bus tickets, a paper monthly pass or having correct change to ride YRT/Viva.
In York Region, with a tap of your PRESTO card, your fare is deducted from your account. Just purchase, activate and register your card (optional), add money or monthly pass to your card using one of several convenient options and you're on your way!
Click on the fare agent's name for details on available PRESTO services.
Load e-purse at GO stations
These locations have limited hours and do not have the capability to load YRT/Viva monthly passes. Click on the links below for more details:
- East Gwillimbury
- King City
- Mount Joy
- Richmond Hill
|1. Is PRESTO right for me?|
|PRESTO makes it convenient to transfer between participating transit systems without having to calculate the correct fare - just tap on every time you board a bus. You can use your PRESTO card on the following participating transit systems:
|2. Should I register my PRESTO card?|
|We recommend that you register your PRESTO card. Registered cards that are lost or stolen can be reported to have future transactions blocked. You will be responsible for the value spent within 24 hours of reporting the loss. The remaining value can be transferred to a new card.|
|3. What are the benefits of registering my card?|
Access your card balance and transaction history
Log into your PRESTO account at prestocard.ca to access your card balance and transaction history.
Track your Federal Transit Tax Credit eligibility online
Log into your PRESTO account at prestocard.ca to access your transit usage report. See FAQ #10 for more information.
Security for lost or stolen cards
Report a missing card to PRESTO and have it blocked from use. You will be responsible for the value spent within 24 hours of reporting the loss. You must purchase a replacement card and load a minimum of $10 on the card. Do not register your new card, call PRESTO and ask that the funds be transferred from your old card.
Choose to automatically reload your card through your bank account or credit card when the card value reaches a pre-determined level. For more information, visit prestocard.ca.
|4. How do I check the balance on my PRESTO card?|
|The e-purse balance is displayed on a PRESTO device after every tap.
At a PRESTO device on a Viva route, press the BALANCE button using one hand while holding the PRESTO card in your other hand (this will ensure you do not accidentally tap and charge your card). Only tap the card when the YELLOW light is on.
On a YRT bus, the driver can assist you.
You may also check the balance on your card by logging into your account at prestocard.ca
|5. What is autoload?|
|You can choose to automatically reload your card through your bank account or credit card when the card value reaches a pre-determined level. For more information, visit prestocard.ca.|
|6. How much will it cost to use an Express service?|
|If you are using an Express service (300-series routes) using your PRESTO card, the base fare plus an Express upgrade will be charged to your PRESTO card.
If you are transferring from a YRT/Viva bus to an Express bus, the PRESTO device on the Express bus will recognize the transfer and charge your PRESTO card the Express fare upgrade.
Please note that if you pay your fare using a PRESTO card, you must also pay the fare upgrade using your PRESTO card.
|7. How do I make a transfer with PRESTO?|
|PRESTO's smart card technology recognizes your continuous travel each time you tap your card and allows you a two-hour transfer period from the time of issue.
Similar to a paper transfer, the transfer on your PRESTO card has an expiry time. When your transfer expires, you will need to tap your card as necessary.
If you are connecting to or from a GO Train, the GO co-fare is automatically calculated on the card.
|8. How does the GO Transit co-fare payment work with PRESTO?|
|PRESTO will automatically calculate and deduct the co-fare discount for your YRT/Viva trip to and from any PRESTO-activated GO Transit service. Learn more about the Ride to GO program.|
|9. Can I use my PRESTO card to transfer to a TTC bus operating in York Region (north of Steeles Avenue)?|
|No. Until TTC fully implements PRESTO on their buses, we recommend using a monthly pass, tickets, cash or GTA Weekly Pass. Paper transfers cannot be issued to PRESTO card holders.|
|10. Can I use my PRESTO card to transfer from Brampton Transit?|
|Brampton Transit fare paid with your PRESTO card e-purse will allow a free transfer to YRT/Viva (within the two-hour transfer window). PRESTO cards loaded with Brampton Transit period passes can only be used on Brampton Transit and are not accepted on YRT/Viva.|
|11. Can I still apply for the Federal Transit Tax Credit?|
|Yes, provided that:
At tax time, log into your online PRESTO account to access and print your transit usage report. Your transit usage is reported weekly by transit agencies. Learn more about the Federal Transit Tax Credit.
|12. Can I put a student concession on my PRESTO card?|
|Yes, once your card has been activated, a child, student or senior concession can be set at YRT/Viva's head office or at a GO Train Customer Service Outlet.
Students must travel with a valid student ID card. Seniors and children must travel with proof of age.
|13. Does my PRESTO card come activated if I buy it online?|
|No. Cards purchased online are mailed to you and you must call PRESTO to activate it. Cards activated by phone require 24 hours to process before you will be able to load money or set a concession.|
|14. Can I clear a negative balance on my card by loading money online?|
|Yes, you can clear your negative balance online at prestocard.ca, or by calling 1-8PRESTO-123. You can also clear a negative balance in person at a PRESTO agent location.|
|15. When I load money online, why is there a delay in updating the balance on my card?|
|Your balance is stored on the card itself. Once you complete a purchase online, the details are sent to each card reader in the PRESTO network, which can take up to 24 to 48 hours. When you tap your card as part of a regular trip, the purchase will be activated and your balance updated.
Please note, if your card has gone into a negative balance, you must clear the negative balance (see FAQ #13) before you tap your card.
|16. Can I tap my PRESTO card if it's in my wallet or purse?|
|Yes; however, other cards in your wallet or purse may interfere with your PRESTO card. If you tap with your wallet or purse when boarding a YRT bus and the bus operator receives an error message, you will be asked to take your card out and tap again. Once the card is tapped, your fare will be deducted or you will see the message "already tapped," indicating you are travelling on a transfer.|
|17. Where can I learn more about PRESTO?|
|For further information please visit prestocard.ca|