Support Person Assistance Card


Support person assisting a companionTwo women boarding the bus

For eligible customers with disabilities

Effective January 1, 2015, YRT/Viva customers who need to be accompanied by a support person are required to carry a YRT/Viva Support Person Assistance Card.

The Support Person Assistance Card is a photo card that identifies the cardholder as a person who, because of their disability, needs to be accompanied by a support person. The Support Person Assistance Card permits a support person to travel on YRT/Viva with the eligible customer (cardholder) at no additional cost. Customers with disabilities who travel with a support person on YRT/Viva must apply for the Support Person Assistance Card. The card is valid for a maximum period of three years and must be renewed upon expiry.

A support person is someone who assists the cardholder with communication, mobility, personal care/medical needs or with access to goods, services or facilities. The Support Person Assistance Card permits a support person to travel with the eligible customer (cardholder) at no additional cost. A cardholder may travel with different support persons at different times. Additional companions must pay a fare.

Support Person Assistance Card 

Application process

Customers who need to be accompanied by a support person when travelling on YRT/Viva may apply for the Support Person Assistance Card. The card permits a support person to travel with the eligible customer (cardholder) at no additional cost. 

Application form

Download and complete the Support Person Assistance Card application form. You may also request a copy of the application form to be mailed to you by calling YRT/Viva. The form consists of three sections that need to be completed:

Part A and Part B must be completed by the customer (applicant) who, because of their disability, needs to be accompanied by a support person. A legal guardian may complete the form on behalf of the intended customer.

Part C must be completed and stamped by an authorized regulated health care professional. Authorized regulated health care professionals include:

  • Licensed physician
  • Registered nurse 
  • Registered occupational therapist
  • Physiotherapist
  • Licensed optometrist or opthalmologist
  • Certified rehabilitation specialist

Download the Support Person Assistance Card application form (PDF) 

One current colour passport photo

One current colour passport photo of the applicant must be included with the application. The passport photo must be certified by the same authorized regulated health care professional who completes Part C of the application form.

Submit an application

Completed applications are accepted by mail or in person. A completed application includes:

  • Part A and Part B of the application form completed by the customer (applicant) or their legal guardian.
  • Part C of the application form completed by an authorized regulated health care professional.
  • One current colour passport photo of the applicant certified by the same authorized regulated health care professional who completes Part C of the application form.

Incomplete forms will not be accepted.

Submit your application by mail:

Mail your completed application (including the certified colour passport photo) to the address below:

York Region Transit (YRT/Viva)
55 Orlando Avenue
Richmond Hill, Ontario  L4B 0B4

Submit your application in person:

Bring your completed application (including the certified colour passport photo) to YRT/Viva's head office (see mailing address above).

Frequently asked questions 

Applying for the YRT/Viva Support Person Assistance Card

What is the YRT/Viva Support Person Assistance Card?
The Support Person Assistance Card is a photo card that identifies the cardholder as a person who, because of their disability, needs to be accompanied by a support person. The Support Person Assistance Card permits a support person to travel on YRT/Viva with the eligible customer (cardholder) at no additional cost. Customers with disabilities who travel with a support person on YRT/Viva must apply for the Support Person Assistance Card.

Who is a support person?

 A support person is someone who assists the cardholder with communication, mobility, personal care/medical needs or with access to goods, services or facilities. 
Am I eligible for a Support Person Assistance Card?

Customers who need to be accompanied by a support person when travelling on YRT/Viva because of their disability (permanent or temporary) may apply for the Support Person Assistance Card.

The application form includes a section (Part C) that must be completed by an authorized regulated health care professional. This health care professional must certify that the applicant is a person who, because of their permanent or temporary disability, needs to be accompanied by a support person.

 How do I apply for a Support Person Assistance Card?
 You must complete an application form and provide the necessary photo. The application form is available to download online or may be requested by mail. See the application process for complete details.
 Who qualifies as an authorized regulated health care professional?
 Authorized regulated health care professionals include:
  • Licensed physician
  • Registered nurse 
  • Registered occupational therapist
  • Physiotherapist
  • Licensed optometrist or opthalmologist
  • Certified rehabilitation specialist
 How much does the Support Person Assistance Card cost?
 There is no charge for the YRT/Viva Support Person Assistance Card. Please note that YRT/Viva will not reimburse any costs incurred to complete the application.
 How long will it take to process my application?
 Please allow two to three weeks processing time to receive your YRT/Viva Support Person Assistance Card.

Using the YRT/Viva Support Person Assistance Card

 When does the Support Person Assistance Card policy take effect?
 Effective January 1, 2015, YRT/Viva customers who need to be accompanied by a support person are required to carry a YRT/Viva Support Person Assistance Card or the support person will be required to pay a fare.
 How do I use the Support Person Assistance Card?
The Support Person Assistance Card permits a support person to travel with the eligible customer (cardholder) at no additional cost.

The cardholder can simply show the card to the operator (driver) when paying their fare upon boarding a YRT bus. When using Viva, present the card to YRT/Viva Enforcement upon request. 

 Do I still have to pay a fare when travelling with a support person?
 Yes. Cardholders must still pay their regular fare when using YRT/Viva with a support person. The Support Person Assistance Card only exempts the fare for the support person. 
 Do I always have to travel with the same support person?
 No. A cardholder may travel with different support persons at different times. 
 Can I travel with more than one support person?
 Yes; however, the Support Person Assistance Card only exempts the fare for one support person. Additional companions must pay a fare.
 Can my support person travel for free when they are not accompanying me?
 No. To travel for free, the support person must accompany the cardholder on their entire trip.

Does the Support Person Assistance Card expire?

 Yes. The length of time a card is valid will depend on the cardholder's disability, up to a maximum of three years.
 If I have lost my Support Person Assistance Card, can I get a replacement?
 Yes. Replacement cards can be obtained at 55 Orlando Avenue, Richmond Hill or by calling 1-866-744-1119.
 Can I lend my Support Person Assistance Card to a friend?
 No. The Support Person Assistance Card may only be used by the customer it was issued to. The card is non-transferable.
 Can I use my Support Person Assistance Card on other transit systems?
 Every transit system has their own rules. Please contact the transit system you wish to travel on to verify if they will accept a YRT/Viva Support Person Assistance Card. View contact information for transit systems that connect with YRT/Viva.
 Does YRT/Viva accept Support Person Assistance Cards from other transit systems?
 Yes, YRT/Viva accepts Support Person Assistance Cards from other transit systems.