Appeal Process


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If your application for Mobility Plus service has been denied based on eligibility, the Mobility Plus Eligibility Appeal Process offers you the opportunity to appeal the decision. You may appeal a decision regarding eligibility, level of eligibility or type of assistance required.

The Mobility Plus Eligibility Appeal Process includes:

  1. Filing an appeal with Mobility Plus
  2. Meeting with the Mobility Plus Eligibility Appeal Panel

The appeal process is intended to ensure that applications are dealt with in a fair and transparent manner, and decisions are made in accordance with established criteria.

Filing an appeal with Mobility Plus

To file an appeal, submit a completed Eligibility Appeal Form to Community and Health Services Department, Strategies and Partnership Branch. Your submission must meet the following conditions in order to be accepted:

  1. The Eligibility Appeal Process Form must be filed by the applicant or a representative of the applicant
  2. The Eligibility Appeal Process Form must be filed with all relevant information pertaining to eligibility

The Appeal Process Form is available for download here or can be mailed to you upon request. If submitting additional documentation, the reasons stated should relate to functional limitations associated with the applicant's disability and/or factors preventing the applicant from using conventional public transit.

Send your appeal letter to:

Community and Health Services Department, Strategies
17250 Yonge Street
Newmarket, ON L3Y 6Z1

You may also send your appeal letter by fax to 905-895-6616. If you have any questions about sending your appeal letter, please call 1-877-464-9675 ext. 72060.

Upon receipt of your completed appeal request, your original application and any related documents will be sent to the Mobility Plus Appeal Panel. You will then be advised of your meeting date.

If you cannot attend the date of your meeting, please contact the Community and Health Services Department, Strategies and Partnership Branch (contact information above). If you do not attend your meeting without contacting the Community and Health Services Department, Strategies and Partnership Branch, you will not have another opportunity to meet with the panel. You would then need to reapply to Mobility Plus to start the process again.

Eligibility Appeal Panel

The  Mobility Plus Panel hears appeals from applicants who have been deemed ineligible to receive Mobility Plus service, or who are appealing level of eligibility or type of service. The Panel will consider any new information pertaining to eligibility provided the information was filed with the appeal.

The Mobility Plus Panel is contracted to Medisys and consists of:

  1. One Occupational Therapist/Physiotherapist
  2. One Administrator/Transcriber
  3. One York Region resident with a disability

Each Mobility Plus Panel member will have:

  • An understanding of the different types of disabilities and the functional characteristics of each
  • An understanding of the eligibility criteria for York Region Transit Mobility Plus
  • An awareness and understanding of the principles supporting the development and delivery of accessible conventional public transit and specialized public transit
  • An understanding of the Mobility Plus Eligibility Appeal process

You are welcome to bring people with you to the Mobility Plus Eligibility Appeal Panel hearing for support. You may also bring updated medical documentation and other resources to support your appeal.

Location

Your meeting with the Mobility Plus Eligibility Appeal Panel will take place in a boardroom at a York Region building. The location will be determined based on boardroom availability.

Appeal decisions

The decision(s) of the Mobility Plus Eligibility Appeal Panel will be final for one year. The Mobility Plus Panel will aim to attain decisions by consensus; however, if consensus cannot be reached, a decision will be determined by majority vote.

Decisions will be rendered within 30 days of receiving the appeal request. The decision will be without further appeal for one year unless the Mobility Plus Eligibility Appeal Panel receives additional information affecting the person's ability to access conventional transit (e.g. accident, surgery, dialysis, etc.) or there is a change in medical status that may affect the person's eligibility.

A record shall be maintained of all Mobility Plus Eligibility Appeal Panel meetings and decisions taken.

Questions?

Please call Community and Health Service Department, Strategies and Partnership Branch at 1-877-464-9675 ext. 72060.