Cancelling Your Trip


You may cancel booked trips through the Interactive Voice Response (IVR) system or with a Trip Reservationist by calling 905-762-2112 or 1-866-744-1119. You may also cancel booked trips using the online booking system.

Ensure you cancel your trips at least two hours prior to travelling. If your scheduled trip is cancelled at the door or you are a no-show at the time of your pick up, your return trip will be cancelled.

Please review the Mobility Plus No Show/Late Cancellation Policy.