Contact Mobility Plus


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Mobility Plus IVR and Contact Centre

Local 905-762-2112
Toll free: 1-866-744-1119
Fax: 905-762-2110

Book, cancel and confirm trips 24-7 online or by phone with our IVR system. Press '0' at any time to speak with a Trip Reservationist in our Contact Centre.

Contact Centre hours

Open daily (Monday to Sunday, including holidays) from 6 a.m. to 9 p.m.

For customers travelling between midnight and 3 a.m. or between 5 a.m. and 6 a.m., call 905-830-4444 ext. 76005

TTY teletypewriters for the deaf or hard of hearing callers

TTY local: 905-787-0577 
TTY toll free: 1-866-276-7479

Please note that TTY service is only available during Contact Centre hours.

Traveller's Hotline

Clients may call the Traveller's Hotline at 905-762-2963 if their vehicle is late or did not show.

This hotline number is not used to book, cancel or confirm trips; these calls will be transferred to the Mobility Plus Contact Centre.

Hours of operation

Mobility Plus service is available every day from 5 a.m. to 3 a.m., including statutory holidays.

Questions, compliments, concerns and suggestions

By phone: Call the YRT/Viva Information Line (see above) and press "5".

Online: Use our online feedback form

Email: mobilityplusfeedback@york.ca (You will receive a response from us within three business days. If you have a spam filter, add "mobilityplusfeedback@york.ca" to your address book to ensure our response doesn't end up in your junk mail folder.)

By mail: YRT/Viva Mobility Plus, 55 Orlando Aveue, Richmond Hill, Ontario, L4B 0B4

In person: York Region Transit, 55 Orlando Avenue, Richmond Hill (office is open Monday to Friday from 8:30 a.m. to 4:30 p.m.)

Media Inquiries

For all media inquiries, contact York Region's Corporate Communications department.

Local: 905-830-4444, ext. 71234

Toll free: 1-877-464-9675, ext. 71234

Contact YRT/Viva

View YRT/Viva contact information here

Connecting services

For information on other transit services in York Region, call or visit the appropriate transit agency's website:

Durham Region Transit (DRT)
Pickering, Ajax, Whitby, Oshawa, Clarington: 1-866-247-0055

Brock, Scugog, Uxbridge: 1-800-263-1916

durhamregiontransit.com/specializedtransit

GO Transit
Local: 416-869-3200 

Toll free: 1-888-GET-ON-GO (438-6646) 
TTY teletypewriters: 1-800-387-3652

gotransit.com

Peel Region TransHelp

Local: 905-791-1015

peelregion.ca/transhelp

Toronto Transit Commission (TTC) Wheel-Trans

Local: 416-393-4111

TTY teletypewriters: 416-393-4555

ttc.ca/wheeltrans