Mobility Plus IVR and Contact Centre
Toll free: 1-866-744-1119
Book, cancel and confirm trips 24-7 online or by phone with our IVR system. Press '0' at any time to speak with a Trip Reservationist in our Contact Centre.
Contact Centre hours
Open daily (Monday to Sunday, including holidays) from 6 a.m. to 9 p.m.
For customers travelling between midnight and 3 a.m. or between 5 a.m. and 6 a.m., call 905-830-4444 ext. 76005
TTY teletypewriters for the deaf or hard of hearing callers
TTY local: 905-787-0577
TTY toll free: 1-866-276-7479
Please note that TTY service is only available during Contact Centre hours.
Clients may call the Traveller's Hotline at 905-762-2963 if their vehicle is late or did not show.
This hotline number is not used to book, cancel or confirm trips; these calls will be transferred to the Mobility Plus Contact Centre.
Hours of operation
Mobility Plus service is available every day from 5 a.m. to 3 a.m., including statutory holidays.
Questions, compliments, concerns and suggestions
By phone: Call the YRT/Viva Information Line (see above) and press "5".
Online: Use our online feedback form
Email: email@example.com (You will receive a response from us within three business days. If you have a spam filter, add "firstname.lastname@example.org" to your address book to ensure our response doesn't end up in your junk mail folder.)
By mail: YRT/Viva Mobility Plus, 55 Orlando Aveue, Richmond Hill, Ontario, L4B 0B4
In person: York Region Transit, 55 Orlando Avenue, Richmond Hill (office is open Monday to Friday from 8:30 a.m. to 4:30 p.m.)
For all media inquiries, contact York Region's Corporate Communications department.
Local: 905-830-4444, ext. 71234
Toll free: 1-877-464-9675, ext. 71234
For information on other transit services in York Region, call or visit the appropriate transit agency's website:
|Durham Region Transit (DRT)|
|Pickering, Ajax, Whitby, Oshawa, Clarington: 1-866-247-0055
Brock, Scugog, Uxbridge: 1-800-263-1916
Toll free: 1-888-GET-ON-GO (438-6646)
|Peel Region TransHelp|
|Toronto Transit Commission (TTC) Wheel-Trans|
TTY teletypewriters: 416-393-4555