Eligibility


Mobility Plus customer

If you are unable to use conventional public transit due to a physical or functional disability, Mobility Plus may be for you. To use this service, you must meet specific eligibility criteria. Eligibility is considered on a case-by-case basis and is not based on a particular disability, nor is it based on income level or lack of accessible public transit in an applicant's area.

Conventional public transit means accessible low-floor YRT bus routes, Viva rapid transit, Community Bus routes and Dial-a-Ride services offered by YRT/Viva.

Eligibility criteria

The eligibility criteria are based on five guiding principles:

1. Mobility Plus service is not for those who find it more difficult or who are reluctant or unwilling to use an accessible public transportation system;

2. Mobility Plus is not an attendant care service;

3. Eligibility is not based on a particular disability and persons are approved on a case-by-case basis;

4. Eligibility is not based on income;

5. Eligibility is not based on the unavailability of accessible conventional transit in the area in which the person resides.

Levels of eligibility

Eligibility for Mobility Plus is approved on the basis of "levels of eligibility" falling into one of three categories:

  • Unconditional: A person with a disability that prevents them from using conventional transportation service shall be categorized as having unconditional eligibility.
  • Temporary: A person with a temporary disability that prevents them from using conventional transportation services shall be categorized as having temporary eligibility.
  • Conditional: A person with a disability where an environmental or physical barrier limits their ability to consistently use conventional transportation services shall be categorized as having conditional eligibility.

Types of limitations

Applicants must have at least ONE of the following physical or functional limitations:

Cognitive

Applicants with cognitive disabilities which impact functional or physical ability to use conventional transit, including: emotional disabilities, brain injury, intellectual or learning disabilities.

Note: Applicants who are otherwise ineligible for Mobility Plus because they are able to use conventional public transit may be eligible for trips to / from approved day programs / work placements. Written confirmation from a placement agency is required.

Physical
Applicants are unable to walk a distance of 175 metres / 575 feet.
Sensory
Applicants experiencing sensory motor area conditions, such as Parkinson's disease, which impact physical ability to use conventional public transit.
Visual
Applicants who are legally blind and have undergone travel training through an approved agency such as the Canadian National Institute for the Blind (CNIB) and are still unable to use conventional public transit, or applicants who have been deemed unsuitable for travel training.

See also: How to register