Last Updated: Wednesday, March 25, 2020

The safety of travellers and staff on York Region Transit (YRT) is our first priority. Our Mobility On-Request vehicles are cleaned a minimum of three times a day, and drivers are required to maintain an active log of when the vehicle was cleaned. In addition, all drivers have been provided with hand sanitizers and have been advised to use it often.

We encourage you to carry your own personal disinfectant when you travel, such as hand sanitizer or wipes, and wash your hands often.

Please read the below before travelling with us:

If any of the below applies to you, please return home and contact your family physician, Telehealth Ontario at 1-877-797-0000 or York Region Public Health at 1-877-464-9675 ext. 73588 and immediately self-isolate.

  • Recently returned from travel outside of Canada within the past 14 days and are experiencing fever, new or worsening cough and/or new or worsening shortness of breath
  • Been in close contact with someone who has recently travelled outside of Canada and is experiencing fever and/or has a new or worsening cough
  • Been in close contact with someone who has COVID-19


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To help break the chain of transmission, Mobility On-Request has implemented the following changes: 


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Call in to book a trip

Until further notice, customers cannot book trips online, through the app or through the automated phone line/Interactive Voice Response system. To book a trip, please call the Mobility On-Request Contact Centre at 1-866-744-1119. Visit our Contact Directory for our complete list of hours and contact information.

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Book your trip two days in advance

Trips can only be booked up to two days in advance (instead of seven days). In addition, all customers who call to book a trip will be screened by our Contact Centre staff, to help ensure the safety of passengers and drivers.

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No changes to the Family of Services

All customers who have been travel trained will continue to be provided with trip plans using the Family of Services (e.g. combination of Mobility On-Request with conventional services).

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Standing orders are cancelled

All existing standing orders will be cancelled, and we will not be taking any new standing orders until further notice. This is to ensure that all customers can be screened by our Contact Centre staff before travelling.

Please call us no more than two days in advance to book your trip.


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Two passengers per vehicle

In following Public Health’s advice and to allow for physical distancing, we will be limiting the number of passengers per vehicle to two (two passengers and one driver).

In vans, only one wheelchair passenger will be accommodated.


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Changes to transfer locations

As Tim Hortons and McDonald’s locations have closed their dine-in areas, transfer locations have changed:

Toronto Transit Commission (TTC)

  • All Family of Services trips that need to travel cross-border will be taken to Finch GO Bus Station
  • All others will be transferred at Pioneer Village Station on the north side

TransHelp in Peel Region

  • Passengers will be transferred at 8000 Highway 27, at the Tim Hortons; all vehicles will wait and drivers will transfer passengers in the parking lot

Durham Region Transit

  • Passengers will be transferred at McDonald’s (28 Sandiford Road, Stouffville) and Markham Stouffville Hospital (381 Church Street, Markham)


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Grocery stores are opening early for select people

We encourage our clients, who qualify, to shop when the stores open early for seniors and people with disabilities.

Loblaws grocery stores and Shoppers Drug Mart pharmacies announced on Monday, March 16 that they will open early for seniors (65+) and people living with disabilities. Regular shopping hours for the rest of the public will start at 8 a.m.


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