Attention travellers: To protect others and slow the spread of COVID-19, please wear a face covering while travelling with us. We can't guarantee physical distancing on public transit. Please note that children under the age of 2, anyone who has trouble breathing or is unable to remove a mask without assistance should not wear one. For more information on how to properly use face coverings, please visit york.ca/covid19

We wanted to provide you information regarding COVID-19 (coronavirus) and what we are doing in response.

The safety of travellers and staff on York Region Transit (YRT) is our first priority. To ensure we are providing the most appropriate safety measures, YRT is working closely with our partners at York Region Public Health. York Region Public Health continues to closely monitor the emerging COVID-19 situation, in collaboration with provincial and national health agencies, and is receiving regular updates as the situation evolves.

We are following the advice from our partners at Public Health and have increased the cleaning and sterilization schedule of our buses, vehicles and facilities. In addition, our contractors are required to provide sanitizers or disinfectant wipes, and face coverings to all drivers.

YRT will continue to monitor the emerging situation and follow the advice from Public Health. We will take further precautions as necessary to help keep our buses and facilities clean and our staff and riders safe.

Please visit york.ca/covid19 for more information on how to keep yourself protected and to stay informed of updates on COVID-19 in York Region.

Back to Top


Self-isolate (do not leave your house) if you have ANY of the following

  • Symptoms such as fever, new or worsening cough, or new or worsening shortness of breath
  • Close contact with someone who has COVID-19
  • Close contact with a person who is sick with respiratory illness and has recently travelled outside of Canada
  • Travel history outside of Canada in the last 14 days
  • Are over the age of 70
  • Are immunocompromised

If you have symptoms, return home and self-isolate immediately. Seek assessment at a COVID-19 Assessment Centre. Please visit york.ca/covid19 for more information.

When travelling with us, we encourage you to do the following to help keep yourself and others protected:

  • Wear a face covering. This is an extra step you can take to help protect others in spaces where physical distancing can be hard to maintain
  • If possible, keep a 2-metre physical distance from others while on the bus, or at a stop or terminal
  • Consider travelling during off-peak times
  • Carry your own personal disinfectant, such as hand sanitizer or wipes
  • Wash your hands with soap and water thoroughly and often
  • Avoid touching your face, mouth, nose or eyes with unwashed hands

Practice physical distancing

Keep a 2-metre distance from others

Please keep a 2-metre distance from others while on the bus, or at stops and terminals. For your safety, we have closed access to select seats on our buses to support physical distancing of 2 metres between passengers.

Board at middle or rear doors

This applies to all YRT and Viva routes. Passengers with mobility issues requiring assistance may continue to board using the front doors. 

Pay before boarding

Please pay your fare before boarding where possible. If you cannot tap or purchase a ticket before boarding, please pay when you depart the bus at the station or terminal.

Stand back from red line behind driver

Passengers are asked to please stand back from the red line behind the driver, as we all respect physical distancing (2 metres). If you would like to speak with the driver, please speak loudly.

These changes are to allow additional opportunities for people to demonstrate physical distancing with other riders and transit operators.

Back to Top


Frequently Asked Questions

Safety measures

Should transit travellers wear face coverings?

The best way to stop the spread of COVID-19 is by staying home and avoiding close contact with others outside of your household. You should wear a face covering (non-medical mask such as a cloth mask or bandana) to reduce the spread of your own respiratory droplets to others in areas where physical distancing may be challenging such as:

  • Public transit
  • Smaller grocery stores or pharmacies
  • When you are receiving essential services

However, face masks or coverings alone will not prevent the spread of COVID-19. You must continue to wash your hands frequently, maintain a 2-metre physical distance from others and avoid touching your face, mouth, nose or eyes with unwashed hands. Medical masks (surgical and respirators like N95 masks) should be reserved for use by health care workers and first responders.

View this information sheet on how to properly put on and remove a face covering. Please note that children under the age of 2, anyone who has trouble breathing or is unable to remove a mask without assistance should not wear one.

For more information, please visit york.ca/covid19

How often is YRT cleaning their buses and facilities?

Our buses, terminals and rapidway stations are cleaned and disinfected daily. Curbside vivastations are cleaned and disinfected weekly.

Buses:

Buses are thoroughly cleaned and disinfected at the end of every service day, with a focus on high-touch surfaces such as poles, seats and handles. Buses also receive an additional cleaning every time they return back to the garage throughout the day.

Terminals, rapidway stations and curbside vivastations:

Terminals and rapidway stations are cleaned and disinfected daily, with a focus on high-touch surfaces such as door handles, fare machines, railings and public restrooms.

Curbside vivastations are cleaned and disinfected weekly, with a focus on high-touch surfaces such as fare machines.

What other precautions is YRT taking to keep everyone safe?

In addition to increasing the frequency of the cleaning and disinfection of our buses and facilities, our contractors are required to provide sanitizers or disinfectant wipes, and face coverings to all drivers.

As well, we’ve installed signage advising travellers to board all buses at the middle or rear doors, and stand back from the red line behind the driver. Passengers with mobility issues requiring assistance may continue to board using the front doors. Please pay your fare before boarding where possible. If you cannot tap or purchase a ticket before boarding, please pay when you depart the bus at the station or terminal. 

In addition, we ask that all travellers keep a 2-metre distance from others while on the bus, or at stops and terminals. We have closed access to select seats on our buses to support this physical distancing.

We are closely monitoring updates from York Region Public Health, and will take further precautions as necessary.

Should I avoid using public transit?

We have increased our efforts in addition to our regular cleaning protocol by cleaning our buses and facilities more frequently and disinfecting high-touch surfaces to help with the protection of our drivers, staff and passengers. 

We encourage you to carry your own personal disinfectant when you travel, such as hand sanitizer or wipes, wash your hands often, keep a 2-metre physical distance from others, and travel during off-peak times when possible. You should also wear a face covering while travelling; this is an extra step you can take to help protect others in spaces where physical distancing can be hard to maintain.

We will continue to monitor updates from Public Health and will take further precautions as necessary.

What can I do as a public transit rider to keep myself and others protected?

When travelling with us, we encourage you to do the following to help keep yourself and others protected:

  • Wear a face covering. This is an extra step you can take to help protect others in spaces where physical distancing can be hard to maintain
  • If possible, keep a 2-metre physical distance from others while on the bus, or at a stop or terminal
  • Consider travelling during off-peak times
  • Carry your own personal disinfectant, such as hand sanitizer or wipes
  • Wash your hands with soap and water thoroughly and often
  • Avoid touching your face, mouth, nose or eyes with unwashed hands

Please visit york.ca/covid19 for more information on how to keep yourself protected.

Is YRT installing sanitizer stations or distributing sanitizers at terminals or on buses?

Currently, there are no plans to install sanitizer stations or distribute sanitizers; however, we are monitoring updates from York Region Public Health and will take further precautions as necessary.

Our buses, terminals and rapidway stations are cleaned and disinfected on a daily basis. We also encourage you to carry your own personal disinfectant, such as hand sanitizer or wipes, and wash your hands often. You can read more tips on how to keep yourself protected here: york.ca/covid19

Service updates

Are any YRT services suspended?

Most YRT routes have reduced service due to COVID-19 and a significant decrease in transit ridership. Please read our News Item for a list of routes with service changes and updated schedules.

Due to school closures, all YRT High School Special (400-series) routes have been suspended until further notice.

With the closure of many schools, businesses, municipal and public spaces and more York Region residents working from home, we have adjusted service levels to meet current customer demand.

Is the YRT sales office at 50 High Tech Road still open?

The YRT sales office at 50 High Tech Road in Richmond Hill has been closed to the public until further notice.

PRESTO cards can be purchased or loaded online at prestocard.ca or at any Shoppers Drug Mart location in York Region.

For further assistance, please call the YRT Contact Centre at 1-866-668-3978 or click on the Live Chat icon at the bottom of this page.

Is YRT considered an essential service?

York Region Transit is deemed a critical service. We will remain operating with modified services and will continue to follow direction from Public Health, and the provincial and federal governments.

Our website will always have the latest information. Please check back regularly for updates.

Fare information

Is YRT still accepting cash fare?

Cash fare will not be accepted on board buses. As customers are asked to please board at the middle or rear doors of all buses, there will be no access to the fare box. Customers may continue using cash to purchase oneRide tickets from ticket vending machines at vivastations and terminals. However, customers are encouraged to use PRESTO or the YRT Pay app to purchase fares.

Please pay your fare before boarding where possible. If you cannot tap or purchase a ticket before boarding, please pay when you depart the bus at the station or terminal.

Will the deadline to use paper tickets be extended?
Yes. The deadline has been extended to December 31, 2020.
When is the deadline to cancel autorenew on my PRESTO card?

Autorenew customers are charged for next month's pass six days before the end of each month. For more information on PRESTO, please visit their website or call them at 1-877-378-6123

Contact information

Who do I contact if I have further questions or concerns?
If you have additional questions related to COVID-19, please contact York Region Public Health at 1-800-361-5653 (1-866-512-6228 for the deaf or hard of hearing).

For medical advice, you may also contact your family physician or Telehealth Ontario at 1-877-797-0000. Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week.

If you have any questions or concerns related to our services, please call the YRT Contact Centre at 1-866-668-3978.

 

 

Back to Top