York Region Transit (YRT) recently made improvements to the Mobility On-Request (MOR) Paratransit Contact Centre automated phone system, making it easier for clients to book trips and receive information, including new self-serve menu options.

MOR Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities. Registered clients can book trips either by phone, online or through the Ride On-Demand mobile app.

To help improve service for clients and reduce wait times when calling in, the new automated phone menu will include:

  • More self-serve menu options to book and manage your trips
  • More ways to receive information on topics such as fares, cross-boundary travel and service updates
  • Option for callers to either key in or say their request

We’d love to hear from you – let us know what you think of the new phone system by completing our online survey. Your input will help inform future changes and improvements to the system.

For more information or if you require assistance, please call Mobility On-Request Paratransit at 1-866-744-1119.