Man properly putting on a face mask

Wearing a non-medical face mask or covering on public transit is now mandatory. This is to help keep everyone safe. YRT and other transit agencies cannot guarantee physical distancing. Please ensure you wear your face mask or covering properly.

Wearing a non-medical face mask or covering is mandatory

This came into effect on July 2, 2020, as per by-law no. 2017-7, as amended

Exceptions on wearing a face mask or covering

The following persons should not wear a face mask or covering:

  • Children under the age of 2
  • Anyone who has trouble breathing
  • Anyone unable to remove a mask without assistance
  • Anyone who requires accommodation under the Ontario Human Rights Code

How to properly wear a face mask or covering

Make sure your mask completely and comfortably covers your nose and mouth without gaping and allows for easy breathing. Make sure your mask is secured to your head with ties or ear loops without the need to adjust frequently.

Please read York Region’s guidelines on how to properly put on and remove a face mask.

For more information, visit york.ca/covid19

Graphic of person washing hands under a faucet

Perform Hand Hygiene

Wash your hands for at least 20 seconds or use alcohol-based hand sanitizer.

Graphic of person putting on a mask securing loops around ears

Secure the elastic loops of the mask around your ears

If your mask has strings, tie them securely behind your head.

Graphic of dos and don'ts when wearing a mask

Cover your mouth and nose with the mask

Make sure there are no gaps between your face and the mask.

Graphic of a person touching the front of their mask with an "X" on top

Do not touch the front of the mask while you wear it

Wash your hands with soap and water for at least 20 seconds or use alcohol-based hand sanitizer if you accidentally touch your mask.

Make your own face mask or covering

A face covering is made from two layers of cloth, and covers a person’s nose and mouth. Health Canada has provided instructions on how to make non-medical masks with sew or no-sew options and has included the types of material you can use to make the non-medical masks, such as cotton, t-shirts or bandanas.

Visit Health Canada's website for instructions on how to make non-medical masks and face coverings

You can also watch this video to learn how to make a face covering.

Do not litter

Place disposable masks in a lined garbage bin. Over 900 waste units are located across the YRT system, including at YRT terminals, vivastations and at major bus stops. Cloth masks should be washed after each use.

Graphic of a person disposing a mask in the garbage

DO discard masks that cannot be washed in a plastic-lined garbage bin after use.

Graphic of a person storing away their reusable mask

DO store reusable masks in a clean paper bag until you wear it again.


Frequently Asked Questions

Do I still need to wear a non-medical face mask or covering if no one else is on the bus?
Yes. It is mandatory to wear a non-medical face mask or covering while on any transit vehicle, at all times.
Do I need to wear a non-medical face mask or covering while at a bus stop or terminal?
It is mandatory to wear a non-medical face mask or covering while on a transit facility (bus stop, terminal or station), where physical distancing cannot be maintained. If you are able to safely keep a 2-metre distance from others, you do not have to wear a non-medical face mask or covering while at a transit facility.
Will YRT Enforcement staff be enforcing the use of non-medical face masks and coverings?
We are taking a phased approach to enforcement. At this time, our Enforcement and Security team, along with other YRT staff, will focus on educating travellers on the requirements of wearing non-medical face masks or coverings. We will continue to monitor compliance and respond to issues as they arise on a case-by-case basis. 
Why is my driver not wearing a mask?

YRT drivers and staff do not need to wear a face mask or shield under the following circumstances:

  • If they are behind the driver barrier on the bus
  • While at a stop, terminal or station, if they are able to safely keep a 2-metre physical distance from others
  • If they are the single occupant of a vehicle
  • While consuming food, drinks or medication
  • If they require accommodation for health and safety reasons, or accommodation under the Human Rights Code

If you have any concerns while travelling with us, please contact us at 1-866-668-3978.

Why don’t drivers wear masks while behind the barrier?
The driver barriers provide a physical barrier which permits physical distancing. This allows drivers to remove the face mask or covering when in the driver seat with the barrier closed.
Can I wear a face shield instead of a mask?

We encourage travellers to wear a non-medical face mask, if they are able. York Region Public Health recommends that if you choose to wear a face shield, to wear it in addition to a properly fitted mask, if possible. Respiratory droplets may escape around the sides of the face shield, which provides less protection to others. However, for customers who have difficulty wearing a face mask due to medical reasons, a face shield can be considered a practical solution.