Mobility Plus offers clients several ways to book a trip with us. Learn more about each option and select the one that best suits your needs.

Before getting started, prepare for your trip with us by learning about a few helpful travel reminders, including when to be ready for your trip and what to bring with you.

If you are no longer able to make your booked trip or would like to make changes, Mobility Plus makes it easy for you to cancel or reschedule your trip.

 


Book your trip by phone

By the automated phone line (IVR)
  1. Call Mobility Plus at 905-762-2112 or 1-866-744-1119.
  2. Log into the IVR with your client ID number and security pin (your year of birth).
  3. Select the date you would like to travel.
  4. Select the requested time you would like to depart or arrive.
  5. Select your pick-up location (e.g. home).
  6. Select your destination (e.g. doctor's office).
  7. Select whether you will be accompanied by an attendant.
  8. Select whether you will be travelling with a mobility device (e.g. wheelchairs/scooters).
  9. Confirm your booking details.
  10. Submit your booking.
  11. Book your return trip by pressing '3' and repeat the steps.

Tips:

  • Book your trip before 4 p.m. the day prior to travelling. You may book trips up to seven days in advance.
  • Confirm your trips two hours in advance of your booked time to receive the most accurate pick-up times.
  • The voice recognition feature is very sensitive, so even a light cough may interrupt your request for a few seconds. If this happens, wait for directions from the automated attendant.
  • Don't forget to listen to the bulletins before the main menu for important information you may need to know.
  • If you are using a rotary phone, please say "zero" to connect to a Trip Reservationist.
  • While logged into the IVR system, you may press '0' at any time to speak with a Trip Reservationist.
By phone with a Trip Reservationist

To book your trip by phone with a Trip Reservationist, call Mobility Plus at 905-762-2112 or 1-866-744-1119. Press '0' or say "zero" if you are using a rotary phone. Call up to 7 days in advance for more booking options, or before 4pm the day before you want to travel with the following information:

  • Your registration number
  • Your exact pick-up and destination address
  • The date and time of your trip
  • The number of people travelling (if you require an attendant, this person must travel with you on Mobility Plus)

Please remember that once scheduling is completed, your requested time may change (within the booking window). Please call in two hours before your scheduled trip to receive the most accurate time.

Note: All standing orders will be automatically cancelled on statutory holidays.

Online

Booking your trip online is as easy as 1-2-3!

  1. Log into the Mobility Plus online booking system. You will need your Customer ID and password (year of birth) ready. If you have not been set up for the Interactive Voice Response (IVR), you will need to call the Contact Centre to set up your access for the online booking system.
  2. Fill out all of the fields shown in order to book your trip.
  3. Please confirm your trip two hours prior to travelling by signing in to the online booking system again. This will ensure you receive the most accurate pick-up time.

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Book your trip Online

Our new Ride On-Demand online booking tool is an easy-to-use system that lets travellers plan their trip using all YRT services. Visit our Ride On-Demand Booking System page for more information.

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Preparing for your trip

Here are a few things to remember:

  • Your requested time will have a 45-minute window on one side of your trip, depending on your status. You can get the confirmed time two hours before your ride by calling 905-762-2112 or 1-866-744-1119. Ask the Trip Reservationist about the call-out feature.
  • Please be ready 10 minutes before your confirmed pick-up time.
  • Ensure you can safely manage carry-on items onto the vehicle. There is a maximum four bag limit to ensure there is room in the vehicle.
  • Please meet the Mobility Plus vehicle at the first accessible entrance 10 minutes before your pick-up time.
  • Ensure you have your Mobility Plus ID card with you at all times.

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Cancelling your trip

You may cancel your booked trip through the Interactive Voice Response (IVR) system or with a Trip Reservationist by calling 905-762-2112 or 1-866-744-1119. You may also cancel booked trips using the Ride On-Demand online booking system.

Ensure you cancel your trip at least two hours before travelling. If your scheduled trip is cancelled at the door or you are a no-show at the time of your pick up, your return trip will be cancelled.

Please review our cancellation policy below.

Mobility Plus No Show/Late Cancellation Policy (PDF 100 KB)

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