Beginning September 1, 2019, the Mobility On-Request Aurora GO pilot service will be available to all travellers. Download the Mobility On-Request App, available in the App Store or Google Play.

Are you interested in participating? Sign up below and if you qualify, we will share more details about participating in the pilot.

Aurora GO Pilot Sign Up Form

 


MOR Aurora GO Service Area Map

What is Mobility On-Request Aurora GO?

Mobility On-Request Aurora GO pilot service allows you to travel directly between the YRT stop at the Aurora GO Station (Platform 5) to a fixed address within the service area, using a YRT-marked vehicle.

This means you can get picked up from your home address (within the service area) and dropped off at Aurora GO Station in the morning and back home in the evening, making your commute easy.

How does it work?

It's simple:

  1. Book a ride with us before you need to travel. Booking is available one hour prior to start of service.
  2. YRT will give you a pick-up time.
  3. A YRT-marked vehicle will pick you up and get you directly to/from the Aurora GO Station.
  4. Take YRT to the GO Station for $1.00 when you use your PRESTO card.

What are the service hours?

Mobility On-Request Aurora GO service operates Monday to Friday from:

  • 5:30 a.m. to 9:30 a.m.
  • 4 p.m. to 8 p.m.

How do I book a ride?

  • Mobility On-Request App is free to download in the App Store or Google Play

How to pay for my ride?

  • PRESTO
  • YRT Pay app
  • Tickets
  • Passes
  • Exact change

Regular YRT fares apply. Transfers will be issued upon request.

Travel reminders:

  • Mobility On-Request service operates on a first-come, first-served basis
  • You may book up to three passengers per trip
  • Rides may be shared with other travellers
  • Rides must be booked on the same day you wish to travel

 


Frequently Asked Questions (FAQs)

PRESTO

How does the PRESTO fare work on York Region Transit?
Treat your Mobility On-Request ride as you would a regular YRT trip. Tap on when you board the Mobility On-Request vehicle. For GO Transit, tap on and off as you normally would when taking the GO.
How does the fare charge on my Presto account?

Your Mobility On-Request ride is $1.00 to or from the GO Station. It will appear on your statement this way:

  • Travelling to Aurora GO Station - $3.75 YRT fare + GO fare reduced by $2.75
  • Travelling from Aurora GO Station – Full GO fare + $1.00 YRT fare

More information on Ride to GO

Mobility On-Request vehicle

How do I recognize the correct vehicle if there is more than one?
Look for the driver’s license plate number on your app.
Why are the driver’s name and photo not displayed on the app?
Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time.
Do I tip my driver?
No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service.
Why can’t I message my driver?
We do not have this feature at this time. Please be ready for pickup at the address provided in the app.
Will there be ratings for drivers and passengers like other ride share services?

To help us improve your experience, please feel free to share your feedback with us at any time.

Take our short survey, which can be accessed in the YRT On-Request App.

Follow these steps in the app to take our survey:

  1. Go to the main menu on the top left corner
  2. Click ‘Settings’
  3. Click ‘Further information’
  4. Click ‘About YRT On-Request’                            

We value all feedback to continuously improve service.

Booking a trip

Why can’t I book my trip the night before?
We have designed this as a Mobility On-Request service. To avoid costly trip cancellations or “No Shows”, we send trips to drivers in real-time rather than pre-booking.
When can I book my trips?

The booking window is open one hour prior to the start of service. You can book your trip for anytime during the service hours.

What should I do if my train is delayed and I am going to be late for my pick-up?
Please cancel your trip and re-book to accommodate the delay.
Can I save my favourite destinations?
Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu.

 

For any questions, please call the Mobility On-Request Contact Centre:

Local: 905-762-2112
Toll free: 1-844-667-5327

Contact Centre hours:

7 a.m. to 7 p.m.
Monday to Sunday (excluding statutory holidays)