Mobility On-Request allows travel from an address in the service area to one of five select locations in Keswick. Download the Mobility On-Request App, available in the App Store or Google Play.

Mobility On-Request Keswick service area map

Service hours

Monday to Friday:

  • 10 a.m. to 1:45 p.m.*
  • 7 p.m. to 10:45 p.m.*

Saturday:

  • 8 a.m. to 7:45 p.m.*

*Last pick-up time

 


How it works:

  • Book a ride with us during the service hours. Booking is available one hour prior to the start of service.
  • YRT will give you a pick-up time.
  • A YRT-marked vehicle will pick you up and take you directly to your selected location. Rides may be shared with other travellers.

Note: Trips must be from an address to one of the five select stops or vice versa. Trips within 500 metres of the destination will not be eligible.

Travellers can be picked up at a curbed-address and dropped off at one of the following locations or vice versa:

  • Simcoe Avenue and Metro Road (Stop 4079)
  • Glenwoods Avenue and The Queensway South (Stop 4072 with connection to Route 50 – Queensway)
  • The Queensway S and Ravenshoe Road (Stop 4060 with connection to Route 50 – Queensway)
  • Keswick Marketplace (Stop 6740)
  • Georgina Ice Palace (Stop 4088)

Two ways to book a ride:

  • Use the Mobility On-Request App, available in the App Store or Google Play
  • Call 1-844-667-5327 and a Customer Service Representative will assist you

Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time.

How do I pay for my ride?

Regular YRT fares apply. The operator will be able to accept all YRT fare media including PRESTO, the YRT Pay app, tickets, passes and exact change. Transfers will be issued.

 


Frequently Asked Questions (FAQs)

Booking a Mobility On-Request trip

When can I book my trips?
The booking window is open one hour prior to the start of service. You can book your trip for anytime during the listed service hours for each Mobility On-Request service.
Why can’t I book my trip the night before?
We have designed this as an On-Request service. To avoid costly trip cancellations or “No Shows”, we send trips to drivers in real-time rather than pre-booking.
What should I do if I am going to be late for my pick-up?
Please cancel and re-book your trip.
Is there a waiting period after I book my ride?
In order to accommodate other riders travelling at the same time as you, your estimated pick-up time may adjust up to 10 minutes earlier or later than your requested booking time.
Can I save my favourite destinations?
Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu.
What if I don’t have a mobile device to book a trip with the app?

Call 1-844-667-5327 and a Customer Service Representative will assist you.

Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time.

Is Mobility On-Request for everyone or only Mobility Plus clients?
Mobility On-Request service is available for everyone to use. Mobility Plus is a separate service for registered clients.
If I am dropped off at location 5 - Georgina Ice Palace, how do I connect to Route 50 - Queensway?
You can book from Georgina Ice Palace to the nearest intersection at the Queensway and Silas Boulevard.

Mobility On-Request vehicle

Can I bring a car seat?
No, YRT does not transport car seats. If you are travelling with a child who is under 8 years of age, please call 1-844-667-5327 to book your trip to ensure we dispatch the appropriate vehicle.
How do I recognize the correct vehicle if there is more than one?
Look for the driver’s license plate number on your app.
Why are the driver’s name and photo not displayed on the app?
Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time.
Do I tip my driver?
No, you do not tip. Although it is similar to a ride share / taxi service, this is a public transit service.
Why can’t I message my driver?
We do not have this feature at this time. Please be ready for pickup at the address provided in the app.
Will there be ratings for drivers and passengers like other ride share services?

To help us improve your experience, please feel free to share your feedback with us at any time.

Take our short survey, which can be accessed in the Mobility On-Request App.

Follow these steps in the app to take our survey:

  1. Go to the main menu on the top left corner
  2. Click ‘Settings’
  3. Click ‘Further information’
  4. Click ‘About Mobility On-Request’

We value all feedback to continuously improve service.

Fares including PRESTO

How do I pay my fare for Mobility On-Request?
Treat your Mobility On-Request ride as you would a regular YRT trip. The operator will accept all YRT fare media including PRESTO, the YRT Pay app, tickets, passes and exact change.
How does the fare charge on my Presto account if I am transferring at a GO Station?

Your Mobility On-Request ride is $1 to or from the GO Station. It will appear on your statement this way:

  • Travelling to a GO Station - $3.75 YRT fare + GO fare reduced by $2.75
  • Travelling from a GO Station – Full GO fare + $1.00 YRT fare

Visit our Ride to GO page for more information.