The City of Vaughan is partnering with York Region Transit (YRT) and Metrolinx to bring Vaughan commuters the Mobility On-Request Maple-Rutherford GO Pilot Project which will help commuters get a ride to and from these two GO stations for free with a PRESTO card. Service begins Monday, May 2, 2022.

MOR Maple-Rutherford GO Service Area Map

What is Mobility On-Request (MOR) Maple-Rutherford GO?

MOR Maple-Rutherford GO service will allow you to travel directly between the GO stations and a fixed address within the service area (see service area map above).

Participants of the pilot will use the Mobility On-Request app to book a pick-up (when using a PRESTO card) by a YRT-operated vehicle from the curb of their home and get dropped off at their desired GO station. The same service will be provided in the evening to return home from the GO station.

How does it work?

  1. Book a ride with us before you need to travel. You can book your trip up to two hours in advance.
  2. YRT will give you a pick-up time.
  3. A YRT-marked vehicle will pick you up and take you directly to/from the GO station. Rides may be shared with other travellers.
  4. Take YRT to the GO station for free when you use your PRESTO card.

What are the service hours?

Mobility On-Request Maple-Rutherford GO service operates Monday to Friday from:

  • 6 a.m. to 9 a.m.
  • 3:30 p.m. to 6:30 p.m.

How do I book a ride?

How to pay for my ride?

If you use a PRESTO card to pay for the GO train at the Rutherford or Maple GO station, your trip on Mobility On-Request will be free. Visit our Ride to GO page for more information.

A full YRT fare will be charged if you are not using a PRESTO card.

Travel reminders:

  • Mobility On-Request service operates on a first-come, first-served basis
  • You may book up to three passengers per trip
  • Rides may be shared with other travellers
  • Rides must be booked on the same day you wish to travel

Frequently Asked Questions (FAQs)

PRESTO

How does the PRESTO fare work on York Region Transit?
Treat your Mobility On-Request ride as you would a regular YRT trip. Tap on when you board the Mobility On-Request vehicle. For GO Transit, tap on and off as you normally would when taking the GO.
How does the fare charge on my PRESTO account?

Your Mobility On-Request ride is free to or from the GO Station.

When connecting from YRT to GO Transit:

A full YRT fare will be deducted from your PRESTO card. When you tap on/off GO Transit, your GO fare will be reduced accordingly.

When connecting from GO Transit to YRT:

A full GO fare will be deducted from your PRESTO card when you tap on/off GO Transit. Your YRT fare is free when you tap and board YRT

Visit our Ride to GO page for more information.

Mobility On-Request vehicle

How do I recognize the correct vehicle if there is more than one?
Look for the driver’s license plate number on your app.
Why are the driver’s name and photo not displayed on the app?
Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time.
Can I bring shopping bags or boxes?

Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds.
 
Our vehicles cannot accommodate big boxed items. Small boxes that are similar in size to shopping bags are fine. The same 10-pound maximum weight applies.
 
The total number of bags or small boxes cannot exceed four items.

Do I tip my driver?
No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service.
Why can’t I message my driver?
We do not have this feature at this time. Please be ready for pickup at the address provided in the app.
Will there be ratings for drivers and passengers like other ride share services?

To help us improve your experience, please feel free to share your feedback with us at any time.

Take our short survey, which can be accessed in the Mobility On-Request App.

Follow these steps in the app to take our survey:

  1. Go to the main menu on the top left corner
  2. Click ‘Settings’
  3. Click ‘Further information’
  4. Click ‘About Mobility On-Request’

We value all feedback to continuously improve service.

Booking a trip

Why can’t I book my trip the night before?
We have designed this as a Mobility On-Request service. To avoid costly trip cancellations or “No Shows,” we send trips to drivers in real-time rather than pre-booking.
When can I book my trips?

The booking window is open two hours prior to service. You can book your trip up to two hours before your requested time.

What should I do if my train is delayed and I am going to be late for my pick-up?
Please cancel your trip and re-book to accommodate the delay.
Can I save my favourite destinations?
Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu.

 

For any questions, please call the Mobility On-Request Contact Centre.