Effective Saturday, March 28, the Mobility On-Request Contact Centre will be closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.

Please read the below before travelling with us:

If any of the below applies to you, please return home and contact your family physician, Telehealth Ontario at 1-877-797-0000 or York Region Public Health at 1-877-464-9675 ext. 73588 and immediately self-isolate.

  • Recently returned from travel outside of Canada within the past 14 days and are experiencing fever, new or worsening cough and/or new or worsening shortness of breath
  • Been in close contact with someone who has recently travelled outside of Canada and is experiencing fever and/or has a new or worsening cough
  • Been in close contact with someone who has COVID-19

Photo of a MOR service driver assisting an elderly woman in a mobility aid off-boarding the YRT vehicle.

Mobility On-Request Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities. If you are unable to use regular public transit due to a physical, cognitive, visual or sensory disability for all or part of your trip, Paratransit may be for you.

To use this service, you must meet specific eligibility criteria. Eligibility is considered on a case-by-case basis and is not based on a particular disability, nor is it based on income level or lack of accessible public transit in an applicant's area. Visit our Registration and Eligibility page to find out if you meet the eligibility criteria.

 

Follow the links below for information:

Registration and Eligibility

Instructions and methods for registering for Mobility On-Request Paratransit service. You must meet specific eligibility criteria to use Paratransit.

Booking Your Trip

Learn how to book and cancel your trip by phone or online, and things to remember to prepare for your trip with us.

Transfers and Cross-Boundary Travel

A list of transfer locations where you may connect to other specialized transit services for easier and more convenient cross-boundary travel.

Safety and Mobility Aid Requirements

A safe vehicle, securement, and an escort to and from the door are our standards. All mobility aids must be kept clean and in good condition.

Support Person Assistance Card

A photo card that identifies the cardholder as a person who, because of their disability, needs to be accompanied by a support person.

Appeal Process

Learn how to file an appeal with Mobility On-Request Paratransit.


Other Resources

Interested in Mobility On-Request Paratransit and want to learn more? View our Information Guide below:

Mobility On-Request Paratransit Information Guide (PDF 1.3 MB)   

Are you a newly registered Paratransit client? View our Passenger Guide below for details on how to use the service:

Mobility On-Request Paratransit Passenger Guide (PDF 1.1 MB)

Want to stay informed of Mobility On-Request Paratransit news? Follow the link below to view our newsletter:

Mobility On-Request Paratransit newsletter