Effective Saturday, March 28, the Mobility On-Request Contact Centre will be closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.

Please read the below before travelling with us:

If any of the below applies to you, please return home and contact your family physician, Telehealth Ontario at 1-877-797-0000 or York Region Public Health at 1-877-464-9675 ext. 73588 and immediately self-isolate.

  • Recently returned from travel outside of Canada within the past 14 days and are experiencing fever, new or worsening cough and/or new or worsening shortness of breath
  • Been in close contact with someone who has recently travelled outside of Canada and is experiencing fever and/or has a new or worsening cough
  • Been in close contact with someone who has COVID-19

Photo of two male adults boarding a YRT sedan vehicle.

Mobility On-Request is a ride-sharing service that allows you to request transit when and where you need it. See below to learn more about each service in your area

Mobility On-Request Service by Municipality

Click on a service area to learn more. 

Please note: If you are travelling with a child who is under 8 years of age, please call 1-844-667-5327 to book your trip to ensure we send the appropriate vehicle.