Effective Monday, November 2, 2020 - a NEW Mobility On-Request Stouffville service will be introduced. Customers can travel from an address in the service area to one of five select locations in Stouffville. 

MOR Stouffville service area map

Service hours

Weekdays:

  • 10 a.m. to 1:45 p.m.*
  • 7 p.m. to 10:45 p.m.*

Service start date: Monday, November 2, 2020

*Last pick-up time


How does it work?

  • Book a ride with us during service hours. You can book your trip up to two hours in advance
  • You can book a ride through the Mobility On-Request app available for free in the App Store or Google Play OR by calling 1-844-667-5327 
  • YRT will give you a pick-up time. Trips are provided on a first-come, first-served basis
  • A YRT-marked vehicle will pick you up from the curb of your address and take you to your selected location (see list below). Rides may be shared with other travellers

Service is available to/from one of five select locations:

  • Walmart Stouffville - Food and Fashion door (travellers may transfer to Route 9)
  • No Frills
  • Stouffville GO Station
  • Public Library and Leisure Centre
  • East End Corners Plaza

Note: Trips must be to/from an address in the service area to one of the five select locations. Trips within 500 metres of the destination will not be eligible.

How do I pay for my ride?

Regular YRT fares apply. All YRT fare media will be accepted including PRESTO, the YRT Pay app, tickets and exact change. Transfers will be issued upon request.


Frequently Asked Questions

Booking a trip

Why can’t I book my trip the night before?
We have designed this as an on-request service. To avoid costly trip cancellations or “No Shows," we send trips to drivers in real-time rather than pre-booking.
What should I do if I am going to be late for my pick up?
Please cancel and reschedule your trip.
Is there a waiting period after I book my ride?
In order to accommodate other riders travelling at the same time as you, your estimated pick up time may adjust up to 10 minutes earlier or later than your requested booking time.
Can I save my favourite destinations?
Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under 'Favourites' in the drop down menu.
What if I don’t have a mobile device to book a trip with the app?

Call 1-844-667-5327 and a Customer Service Representative will assist you.

Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request app for the most up-to-date pick up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick up time.

Mobility On-Request vehicle

How do I recognize the correct vehicle if there is more than one?
Look for the driver’s license plate number on your app.
Why are the driver’s name and photo not displayed on the app?
Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time.
Do I tip my driver?
No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service.
Why can’t I message my driver?
We do not have this feature at this time. Please be ready for pick up at the address provided in the app.
Will there be ratings for drivers and passengers like other ride share services?

To help us improve your experience, please feel free to share your feedback with us at any time. Take our short survey, which can be accessed in the Mobility On-Request app.

Follow these steps in the app to take our survey:

  1. Go to the main menu on the top left corner
  2. Click ‘Settings’
  3. Click ‘Further information’
  4. Click ‘About Mobility On-Request’

We value all feedback to continuously improve service.

PRESTO

How does the PRESTO fare work on Mobility On-Request?
Treat your Mobility On-Request ride as you would a regular YRT trip. Tap on when you board the Mobility On-Request vehicle. For GO Transit, tap on and off as you normally would when taking GO.
How does the fare charge on my PRESTO account?

Your Mobility On-Request ride is $1.00 to or from the GO Station. 

When connecting from YRT to GO Transit:

A full YRT fare will be deducted from your PRESTO card. When you tap on/off GO Transit, your GO fare will be reduced accordingly.

When connecting from GO Transit to YRT:

A full GO fare plus YRT Ride to GO fare ($1.00) will be deducted from your PRESTO card.

Visit our Ride to GO page for more information.