All Mobility On-Request customers MUST wear a face covering, in order to protect others and slow the spread of COVID-19. For information on how to properly use face coverings, visit We also encourage you to carry your own personal disinfectant when you travel, such as hand sanitizer or wipes, and wash your hands often.

The Mobility On-Request Contact Centre is closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.

Self-isolate (do not leave your house) if you have ANY of the following:

  • Symptoms such as fever, new or worsening cough, or new or worsening shortness of breath
  • Close contact with someone who has COVID-19
  • Close contact with a person who is sick with respiratory illness and has recently travelled outside of Canada
  • Travel history outside of Canada in the last 14 days
  • Are over the age of 70
  • Are immunocompromised

If you have symptoms, return home and self-isolate immediately. Seek assessment at a COVID-19 Assessment Centre. Please visit for more information.

Mobility On-Request offers two types of services for travellers:

Photo of a MOR service driver assisting an elderly woman in a wheelchair off-boarding the YRT vehicle.

Mobility On-Request Paratransit

(formerly Mobility Plus)

Mobility On-Request Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities, formerly known as Mobility Plus.

Learn more about Mobility On-Request Paratransit

Photo of two male adults boarding a YRT sedan vehicle.

Mobility On-Request

Request transit when and where you need it, no application process required. 

Learn more about Mobility On-Request Service