Effective Saturday, March 28, the Mobility On-Request Contact Centre will be closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.

Please read the below before travelling with us:

If any of the below applies to you, please return home and contact your family physician, Telehealth Ontario at 1-877-797-0000 or York Region Public Health at 1-877-464-9675 ext. 73588 and immediately self-isolate.

  • Recently returned from travel outside of Canada within the past 14 days and are experiencing fever, new or worsening cough and/or new or worsening shortness of breath
  • Been in close contact with someone who has recently travelled outside of Canada and is experiencing fever and/or has a new or worsening cough
  • Been in close contact with someone who has COVID-19

Mobility On-Request offers two types of services for travellers:

Photo of a MOR service driver assisting an elderly woman in a wheelchair off-boarding the YRT vehicle.

Mobility On-Request Paratransit

(formerly Mobility Plus)

Mobility On-Request Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities, formerly known as Mobility Plus.

Learn more about Mobility On-Request Paratransit

Photo of two male adults boarding a YRT sedan vehicle.

Mobility On-Request

Request transit when and where you need it, no application process required. 

Learn more about Mobility On-Request Service