If your application for Mobility On-Request Paratransit service has been denied based on eligibility, the Eligibility Appeal Process offers you the opportunity to appeal the decision. You may appeal a decision regarding eligibility, level of eligibility or type of assistance required.

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Eligibility Appeal Process

The Eligibility Appeal Process includes:

  1. Filing a Notice of Appeal form
  2. Meeting with the Eligibility Appeal Panel

The appeal process is intended to ensure that applications are dealt with in a fair and transparent manner, and decisions are made in accordance with established criteria.

Mobility On-Request Paratransit Eligibility Appeal Process Brochure (PDF 57 KB)


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Filing an Appeal

There are two ways to file an appeal:

  1. Call 1-877-464-9675. Press '1' and choose Mobility On-Request Paratransit Eligibility Appeal Hearing; OR
  2. Submit a completed Notice of Appeal form to The Regional Municipality of York, Access York

Your submission must meet the following conditions in order to be accepted:

  1. The Notice of Appeal form must be filed by the applicant or a representative of the applicant
  2. The Notice of Appeal form must be fully completed

If you have documentation related to your disability and/or why you are unable to use conventional transit, you can bring it to the hearing. An example of the documentation is a physician’s note.

Notice of Appeal Form (PDF 98 KB)

Please send your Notice of Appeal form to:

The Regional Municipality of York, Access York
17250 Yonge Street,
Newmarket, ON L3Y 6Z1

Upon receipt of your completed Notice of Appeal form, your original Mobility On-Request Paratransit application and form will be sent to the Appeal Panel. You will then be advised of your hearing date.

If you cannot attend your hearing date:

Please call Access York at 1-844-464-9675. If you do not attend your hearing without contacting Access York, you will not have another opportunity to meet with the panel for a hearing. You would then need to reapply for Mobility On-Request Paratransit to start the process again.


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Eligibility Appeal Panel

The Eligibility Appeal Panel hears appeals from applicants who have been deemed ineligible to receive Mobility On-Request Paratransit service. The Panel will consider any new information pertaining to eligibility provided the information was filed with the appeal.

York Region works with Lifemark Health Group Inc. to provide the appeal hearing. The appeal panel consists of:

  1. One Occupational Therapist/Physiotherapist
  2. One Administrator/Transcriber
  3. One person with accessible transportation experience

Each Mobility On-Request Panel member will have:

  • An understanding of the different types of disabilities and the functional characteristics of each
  • An understanding of the eligibility criteria for Mobility On-Request Paratransit
  • An awareness and understanding of the principles supporting the development and delivery of accessible conventional public transit and specialized public transit
  • An understanding of the Mobility On-Request Paratransit Eligibility Appeal process

You are welcome to bring people with you to the Eligibility Appeal Panel hearing for support. You may also bring updated medical documentation and other resources to support your appeal.


Your meeting with the Eligibility Appeal Panel will take place at the York Region Transit Training Centre located at 55 Orlando Avenue, Richmond Hill.

Appeal decisions

The decision(s) of the Eligibility Appeal Panel will be final. The Panel will aim to make decisions by consensus; however, if consensus cannot be reached, a decision will be determined by majority vote.

Decisions will be made within 30 days of receiving the appeal request. The decision will be without further appeal for one year unless the Eligibility Appeal Panel receives additional information affecting the person’s ability to access conventional transit (e.g. accident, surgery, dialysis, etc.) or there is a change in medical status that may affect the person’s eligibility.

A record will be maintained of all Mobility On-Request Paratransit Eligibility Appeal Panel meetings and decisions.


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Please call Access York at 1-877-464-9675. Press '1' and choose Mobility On-Request Paratransit Eligibility Appeal Hearing.


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