It is mandatory to wear a non-medical face mask or covering on public transit, including all Mobility On-Request services. Please stay home if you are sick. For more information, visit our COVID-19: Mobility On-Request Updates page.
The Mobility On-Request Paratransit Contact Centre is closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.
Mobility On-Request Paratransit offers clients several ways to book a trip with us. Learn more about each option and select the one that best suits your needs.
Before getting started, prepare for your trip with us by learning about a few helpful travel reminders, including when to be ready for your trip and what to bring with you.
If you are no longer able to make your booked trip or would like to make changes, Mobility On-Request makes it easy for you to cancel or reschedule your trip.
On this page:
Book your Trip by Phone
By the automated phone line (IVR) |
Tips:
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By phone with a Trip Reservationist |
Call us at 1-866-744-1119. Press '0' or say "zero" if you are using a rotary phone. Call up to seven days in advance for more booking options, or before 4 p.m. the day before you want to travel with the following information:
Please remember that once scheduling is completed, your requested time may change (within the booking window). Please call in two hours before your scheduled trip to receive the most accurate time. Note: All standing orders will be automatically cancelled on statutory holidays. |
Book your Trip Online
The Ride On-Demand mobile app and online booking option has been disabled until further notice. To book a trip, please call the Mobility On-Request Contact Centre at 1-866-744-1119. Visit our Contact Directory for our complete list of hours and contact information.
Our Ride On-Demand online booking tool makes it easy to book, confirm or cancel a trip on Mobility On-Request Paratransit. Visit our Ride On-Demand Booking System page for more information.
Preparing for your Trip
Here are a few things to remember:
- Your requested time will have a 45-minute window on one side of your trip, depending on your status. You can get the confirmed time two hours before your ride by calling 1-866-744-1119. Ask the Trip Reservationist about the dial-out feature.
- Please be ready 10 minutes before your confirmed pick-up time.
- Ensure you can safely manage carry-on items onto the vehicle. There is a maximum four bag limit to ensure there is room in the vehicle.
- Please meet the Paratransit vehicle at the first accessible entrance 10 minutes before your pick-up time.
- Ensure you have your Mobility On-Request Paratransit ID card with you at all times.
Cancelling your Trip
You may cancel your booked trip through the Interactive Voice Response (IVR) system or with a Trip Reservationist by calling 1-866-744-1119. You may also cancel booked trips using the Ride On-Demand online booking system.
Ensure you cancel your trip at least two hours before travelling. If your scheduled trip is cancelled at the door or you are a no-show at the time of your pick up, your return trip will be cancelled.
Please review our cancellation policy below.
Mobility On-Request Paratransit No Show/Late Cancellation Policy (PDF 100 KB)
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