Effective Saturday, March 28, the Mobility On-Request Contact Centre will be closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.

Attention travellers: The Ride On-Demand mobile app and online booking option has been disabled until further notice. To book a trip, please call the Mobility On-Request Contact Centre at 1-866-744-1119. Visit our Contact Directory for our complete list of hours and contact information.

Please read the below before travelling with us:

If any of the below applies to you, please return home and contact your family physician, Telehealth Ontario at 1-877-797-0000 or York Region Public Health at 1-877-464-9675 ext. 73588 and immediately self-isolate.

  • Recently returned from travel outside of Canada within the past 14 days and are experiencing fever, new or worsening cough and/or new or worsening shortness of breath
  • Been in close contact with someone who has recently travelled outside of Canada and is experiencing fever and/or has a new or worsening cough
  • Been in close contact with someone who has COVID-19

Graphic of a laptop screen and a mobile phone showing the Ride On-Demand Booking System page.

The Ride On-Demand online booking tool makes it easy to book, confirm or cancel a trip on Mobility On-Request Paratransit.

Getting Started

To begin using the online booking tool you need to create an account on your first visit:

Step 1: Visit the Ride On-Demand booking tool page at yrt.ca/bookwithROD
Step 2: Select "Create Account" and answer the questions 
Step 3: Book your trip!

Once your account is created, simply visit the Ride On-Demand booking tool page at yrt.ca/bookwithROD and sign in with your email address and password, for future bookings.

Features of the online booking tool include:

  • Contact and information pages for Mobility On-Request Paratransit
  • Individual customized trip planning
  • Detailed travel itineraries
  • Trip history and future trip information
  • Map and estimated time of arrival updates

Ride On-Demand Booking Tool  

Please note: Effective December 31, 2019, the old online web booking tool has been discontinued.


Ride On-Demand App

On the go? The Ride On-Demand booking tool is mobile-friendly. The Ride On-Demand app is available 
for free on iOS and Android devices in the 
App Store or Google Play.