We care about your safety. If you are concerned about any part of your trip, please call us immediately at 1-866-744-1119. A safe vehicle, securement and an escort to and from the door are our standards.

Mobility Devices

Proper fastening of personal mobility devices is available on all conventional YRT and Viva vehicles.

For added safety, customers staying on their mobility devices during travel must use the lap belt as required by the Highway Traffic Act, section 106(3). Your driver will secure the device using the lap belt.

Travelling with Mobility Aids

All mobility aids are to be stored within reach of the passenger or in a secure place where it cannot cause harm to other passengers.

Mobility Aid Requirements

All mobility aids must be kept clean and in good condition. Both foot rests must be on the wheelchair. If staff cannot properly secure your mobility aid, we may not be able to provide service.

Mobility On-Request Paratransit vehicle wheelchair ramps/lifts vary from 29 to 39 inches wide. For safety reasons, equipment larger than this cannot be accommodated. The combined weight of the passenger and the mobility aid must not exceed 700 lbs.

If you would like an inspector to visit you for a mobility aid inspection, please call the Contact Centre at 1-866-744-1119 to schedule a visit.