How to Register

Complete and submit the Mobility Plus Application Package below. You may also call us at 1-866-744-1119 to request a hard copy. There is no registration fee.

Mobility Plus Application Package (PDF 1.3 MB)

Completed applications must be forwarded by mail or fax to the Mobility Plus office. It will take up to two weeks for the Mobility Plus office to assess your eligibility and let you know if you can use the service. All information will be kept confidential. If you are eligible, you will receive a registration card and number to use the service. If you require an attendant, this person must accompany you on all of your Mobility Plus rides. Attendants ride free-of-charge. All clients under the age of 18 must travel with an attendant, unless determined otherwise on a case-by-case basis. Attendants cannot be a Mobility Plus client.

Notice of privacy and information practices:

We comply with the Personal Health Information Protection Act, 2004, the Municipal Freedom of Information and Protection of Privacy Act, and all other applicable legislation.

Non-York Region residents (Wheel-Trans, Peel and Durham Region customers)

Call us at 1-866-744-1119 with your transportation inquiries.

If your application is denied

If your application is denied, the Mobility Plus Eligibility Appeal Process offers you the opportunity to appeal the decision.

 


Eligibility Criteria

The eligibility criteria are based on five guiding principles:

  1. Mobility Plus service is not for those who find it more difficult or who are reluctant or unwilling to use an accessible public transportation system;
  2. Mobility Plus is not an attendant care service;
  3. Eligibility is not based on a particular disability and persons are approved on a case-by-case basis;
  4. Eligibility is not based on income;
  5. Eligibility is not based on the unavailability of accessible conventional transit in the area in which the person resides.

Levels of eligibility

Eligibility for Mobility Plus is approved on the basis of "levels of eligibility" falling into one of three categories:

  • Unconditional: A person with a disability that prevents them from using conventional transportation service shall be categorized as having unconditional eligibility.
  • Temporary: A person with a temporary disability that prevents them from using conventional transportation services shall be categorized as having temporary eligibility.
  • Conditional: A person with a disability where an environmental or physical barrier limits their ability to consistently use conventional transportation services shall be categorized as having conditional eligibility.

Types of limitations

Applicants must have at least ONE of the following physical or functional limitations:

Cognitive

Applicants with cognitive disabilities which impact functional or physical ability to use conventional transit, including: emotional disabilities, brain injury, intellectual or learning disabilities.

Note: Applicants who are otherwise ineligible for Mobility Plus because they are able to use conventional public transit may be eligible for trips to/from approved day programs/work placements. Written confirmation from a placement agency is required.

Physical

Applicants are unable to walk a distance of 175 metres/575 feet.

Sensory

Applicants experiencing sensory motor area conditions, such as Parkinson's disease, which impact physical ability to use conventional public transit.

Visual

Applicants who are legally blind and have undergone travel training through an approved agency such as the Canadian National Institute for the Blind (CNIB) and are still unable to use conventional public transit, or applicants who have been deemed unsuitable for travel training.