image of students biking, taking the bus, and walking to school

Taking public transit, walking or biking to school promotes good health and benefits the environment. It can also save time and improve safety by reducing the number of cars entering busy school areas.

Grade eight students and their parents are invited to virtual meetings on Tuesday evenings in April and May to learn more about safe, active routes to school.

Use the links below to register for an information session, to watch a video about taking YRT for the first time and to review materials from the first virtual meeting.


Virtual Information Sessions

Getting active while getting to high school. Safe routes to school information sessions about active ways to travel to high school.

All grade eight students and their parents are invited to information sessions about active ways to travel to high school.

Click on the link below to register and join York Region Transportation Services for a virtual meeting on various dates by town or city, April 26 to May 31, 2022.

Register for safe routes to school information sessions

We’ll share a 20-minute presentation that introduces grade eight students to York Region Transit (YRT) and provides pedestrian and cycling safety tips, followed by time for questions and answers. Meetings are hosted on Zoom from 7:30 p.m. to 8:15 p.m.

Join the information session scheduled for Tuesday, May 17 from 7:30 p.m. to 8:15 p.m.:

Join session on Zoom

For further information, email transportation@york.ca or call 1-877-464-9675 ext. 75000. Follow @YorkRegionGovt on Twitter and Facebook.

 


Introduction to YRT Video

Created for students taking YRT for the first time, this video shows how to plan your trip, how to pay your fare and shares some helpful tips.

 


Virtual Meeting Recording and Presentation Slides

Click below to watch a video of the virtual information session. 

Click below to view the presentation slides shared at the information sessions.

Safe Routes to School Presentation (PDF 6 MB)

 

 Questions and answers from past information sessions

Route and Schedule Information

What is different about the 400-series high school bus routes?
School Special (400-series) routes provide direct travel to/from your high school to meet your bell time in the morning and pick you up after school is over. The routes operate during peak times when students need to travel. Visit our School page for more information.
How can I receive information about the route I travel?

You can view your route’s map and schedule on our Schedules page or on our Trip Planner.

YRT Customer Service is pleased to answer questions about routes and help with trip planning. You may call our Contact Centre any day of the week.

YRT Contact Centre
Toll free: 1-866-668-3978
Bell Relay: 711

OR

Chat live with a Customer Service Representative

Submit a feedback form

Contact Centre and Live Chat hours:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.

Will bus schedules and times be the same everyday?

YRT’s 400-series school special routes provide direct travel to/from your high school to meet your bell time in the morning and pick you up after school is over.

Schedules for all YRT routes can be found on our Schedules page or by using our Trip Planner.

YRT schedule changes occur approximately six times a year. Before a service change occurs, it is communicated on our website, social media and on street through bus stop notices and on-bus announcements. Current schedules can always be found on our website.

How and where can we find the bus stop numbers and which stop to get off at?

Four-digit bus stop numbers are located on all bus stop signs. As well, all buses have audible messages and digital screens that announce the name and number of the next stop.

When planning your trip using our Trip Planner or speaking with Customer Service, be sure write down the stop numbers where you’ll be getting on and off the bus.

How does Mobility On-Request work?

Mobility On-Request is a ride-sharing service where you can request transit when and where you need it. It operates in select service areas in each municipality, typically in locations where buses run less frequently.

How it works:

  • Book a ride with us during the service hours
  • YRT will give you a pick-up time
  • A YRT-marked vehicle will pick you up and take you directly to your selected address or stop. Rides may be shared with other travellers

Visit our Mobility On-Request page for more information.

 

Preparing for your Trip

Who do I contact for travel training?

For information on Travel Training, please call 1-877-464-9675 ext. 75867 or email myride@york.ca

My child will be 13 years old and has some special needs. How do I know she can safely get to school by herself?

YRT’s travel training program can help. The myRide Travel Training Program is for customers of all ages and abilities who need additional knowledge and skills in order to use YRT independently.

The program includes individual travel training to help travellers feel more comfortable taking transit on their own.

For more information on myRide Travel Training, please call 1-877-464-9675 ext. 75867 or email myride@york.ca

What should I do if I’m travelling with my bike but the bike rack on the bus is full?

Each bike rack holds up to two bikes. Bicycles or other large items that might bother or jeopardize the safety of passengers are not allowed on-board during rush hours and is at the discretion of the bus driver. Rush hours are 6:30 a.m. to 9:30 a.m. and 3:30 p.m. to 6:30 p.m. Monday to Friday.

Can you bring a kick scooter on a bus?

Bicycles or other large items that might bother or jeopardize the safety of passengers are not allowed on board during rush hours and is at the discretion of the driver. Rush hours are 6:30 a.m. to 9:30 a.m. and 3:30 p.m. to 6:30 p.m. Monday to Friday.

 

Fare Payment

Is cash fare accepted on YRT?

Yes. When boarding a YRT bus, you must pay with exact change, $4.25. When boarding Viva, you must purchase a ticket from the fare machine at the vivastation or terminal before boarding.

However, we encourage customers to take advantage of discounted fares offered through the PRESTO cardYRT Pay app or the Transit app.

Do students get discounts with a high school student card?

All travellers aged 13 to 19 are eligible to receive the Youth discount with valid proof of age, such as a high school I.D. card.

Is there a difference between the youth and high school student discounts?

Most high school students will fall under our Youth fare category, which is for all travellers aged 13 to 19. You must travel with valid proof of age.

If I accidentally tapped my PRESTO card twice, would I be double charged?

No. Our fares let you travel on any YRT route for two hours. The initial tap creates the 120-minute YRT transfer on the card. No additional fare will be deducted during that time when travelling on YRT.

Where can I pick up a PRESTO card that’s set up for student fare?

You can purchase a PRESTO card online at the PRESTO website, on the PRESTO app or in-person at any YRT PRESTO fare agent. Visit our Where To Buy page to find the nearest PRESTO fare agent near you.

After purchasing the card, you can then set the Youth concession on it. This can be done at any Shoppers Drug Mart or PRESTO fare agent location (for example, you can do this when purchasing your card in person). You must always travel with valid proof of age.

Does the PRESTO card have an expiry date?

No. PRESTO cards do not expire.

 

Traveller Safety

What are the COVID-19 safety measures for buses?

The safety of our travellers, drivers and staff is our top priority. Watch our Bus Cleaning and Disinfection video to learn more about how we are cleaning and disinfecting buses.

In addition, all travellers must wear a face mask or covering while riding on public transit. Visit our Face Masks page for more information.

How are school areas selected for the automated speed enforcement program?

Automated speed enforcement is a system that uses a camera and speed measurement device to enforce speed limits in identified areas. Under the Highway Traffic Act, automated speed enforcement is only authorized for use in school areas and community safety zones.

In collaboration with York Regional Police, 12 sites (at least one in each municipality) were selected based on highest risk for school children. Traffic volume, school population, travel speed, speed-related collision data and roadway design features and infrastructure were also considered.

How can I share a comment or concern about intersection safety?
York Region is implementing safety measures for pedestrians and cyclists in priority locations. To learn about programs and initiatives underway, please visit York Region’s pedestrian safety page. You may also send an email to transportation@york.ca to receive a service request number for tracking and follow-up. Transportation operations staff will investigate and share information with you.