All YRT/Viva services are accessible, meaning all buses on these routes are low-floor accessible and/or equipped with a ramp. There is designated accessible seating available near the front of every YRT/Viva vehicle. These areas are marked with the accessible symbol or "Priority Seating". For more information on designated seating, visit our Priority and Courtesy seating page. For more information on accessible features on our vehicles, visit Our Vehicles page.
More than 80 per cent of all YRT/Viva stops are accessible. Accessible bus stops are marked with an accessible symbol on the bus stop sign. Where a bus stop is not accessible, the bus operator will allow passengers who require an accessible stop to get on or off at the nearest location that is safe and acceptable to both the operator and customer.
Mandatory securement of mobility devices
Effective November 5, 2009, the proper securement of personal mobility devices such as wheelchairs and scooters will be mandatory on all YRT/Viva vehicles.
For added safety, customers staying on their mobility devices during travel must use the lap belt as required by the Highway Traffic Act, section 106 (3). The bus operator will assist you with securing the device and using the lap belt.
If you choose to use the rear-facing self-serve spaces on YRT buses, a lap belt must be used where provided. Securing of mobility devices is not required for rear-facing positions.
YRT/Viva cares about your safety. Thank you for your cooperation.
Travelling with mobility aids
All mobility aids are to be stored within the reach of the passenger or in a secure place where it cannot cause harm to other passengers and will be returned to the passenger undamaged.
Large mobility aids (walkers/rollators) are stowed separately only on Mobility Plus vehicles (Van/Sedan). Walkers, rollators, canes, crutches, prosthetics, oxygen tanks, etc. remain with the passenger.
Segways are permitted on YRT\Viva buses. Persons using a Segway as a mobility aid must alight prior to boarding and the Segway must be secured to prevent injury when the bus is in motion.
For customers travelling with visual impairments
With appropriate identification, members of the Canadian National Institute for the Blind (CNIB) or any other organization operating within York Region dealing with persons with visual impairments can travel free of charge on YRT/Viva services, including contracted TTC routes operating north of Steeles Avenue and Brampton Transit routes operating within York Region.
All YRT/Viva vehicles are equipped with on-board audio equipment. The system will automatically announce next stop information 200 metres ahead of every stop. Coupled with the on-board VMS display, all customers (including those with visual or hearing impairments) will always be aware of upcoming stops during their ride.
Travelling with a support person
Effective January 1, 2015, YRT/Viva customers who need to be accompanied by a support person are required to carry a YRT/Viva Support Person Assistance Card. View Support Person Assistance Card details.