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COVID-19: Traveller Safety Reminders

In response to COVID-19, we’ve outlined some traveller advice and safety measures to help keep yourself and others protected while riding with us. We are doing everything we can to support Public Health efforts and keep you safe. Please be patient and kind to one another, and do your part to prevent the spread of COVID-19.

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Wear a non-medical face mask or covering

Effective July 2, 2020, it is mandatory to wear a non-medical face mask or covering on public transit, as per by-law no. 2017-7, as amended. This is to help to keep everyone safe. YRT and other transit agencies cannot guarantee physical distancing.

Please visit our Non-Medical Face Masks and Coverings page for more information and FAQs.


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Use PRESTO or the YRT Pay app

Fare is required to ride any YRT service. To help protect yourself and others, we encourage the use of contactless forms of payment including PRESTO and the YRT Pay app. These methods also provide discounted fare prices, rather than paying with cash. Visit our Fares and Passes page to learn more.

Graphic of a bus with arrows pointing to board at front and exit at rear doors

Board at front, exit at middle/rear doors

Travellers must board all buses (conventional and Viva) by the front doors and exit by the middle or rear doors only. Please do not exit at the front doors. This is to help with passenger flow and physical distancing between travellers. Passengers with mobility issues requiring assistance may continue to board and exit using the front doors. 

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Travel at off-peak times

Consider travelling during off-peak times when routes may be less busy. Please visit our Popular Travel Times page to help plan your trip ahead of time.

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Keep a 2-metre distance from others

Where possible, please keep a 2-metre distance from others while on the bus, or at stops and terminals. The driver will advise customers when the bus is at capacity and the when the next bus is expected to arrive. Routes are continually being monitored and additional buses are used to help with overcrowding whenever possible. 

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Practice good hand hygiene

Wash your hands with soap and water thoroughly and often. Carry personal disinfectant with you while you travel, such as hand sanitizer or wipes. Avoid touching your eyes, nose or mouth with unwashed hands.

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We are here to help

If you have any questions or concerns, or require any trip planning assistance, please call us at 1-866-668-3978 or Live Chat us.  

Our dedicated Transit Enforcement and Security team will continue to monitor the system to provide customer service support, face enforcement services and education on how to keep yourself and others protected from COVID-19.