East Gwillimbury GO
Accessible formats or communication supports are available upon request by contacting 1-844-667-5327.
Expanded service area effective September 6, 2022 Effective Tuesday, September 6, 2022 the service area for MOR East Gwillimbury GO will be expanded to service travellers in the area bounded by 2nd Concession Road, Leslie Street, Queensville Sideroad and Doane Road. See new service area map.
Mobility On-Request East Gwillimbury GO allows travel from an address in the service area to East Gwillimbury GO Station. Download the Mobility On-Request App, available in the App Store or Google Play.
What is Mobility On-Request East Gwillimbury GO?
Mobility On-Request East Gwillimbury GO allows you to travel directly between the YRT stop at the GO Station (Platform 11) to a fixed address within the service area, using a YRT-marked vehicle.
This means you can get picked up from your home address (within the service area) and dropped off at the GO Station in the morning and back home in the evening, making your commute easy.
How does it work?
- You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service
- YRT will give you a pick-up time
- A YRT-marked vehicle will pick you up and take you to/from the East Gwillimbury GO Station
- Take YRT to the GO Station for free when you use your PRESTO card (applies only if transferring to GO services)
What are the service hours?
Monday to Friday
- 5:30 a.m. to 10:45 p.m.*
Saturdays
- 8 a.m. to 7:45 p.m.*
*Last pick-up time
How do I book a ride?
- Use the Mobility On-Request App, available for free download in the App Store or Google Play
How to pay for my ride?
- PRESTO
- YRT Pay app
- Transit app
- Exact change
Regular YRT fares apply.
Travel reminders:
- Mobility On-Request service operates on a first-come, first-served basis
- You may book up to three passengers per trip
- Rides may be shared with other travellers
- Rides must be booked on the same day you wish to travel
Frequently Asked Questions
PRESTO
How does the PRESTO fare work on YRT? |
| Treat your Mobility On-Request ride as you would a regular YRT trip. Tap on when you board the Mobility On-Request vehicle. For GO Transit, tap on and off as you normally would when taking the GO. |
How does the fare charge on my PRESTO account? |
| If you are using a PRESTO card, your ride on Mobility On-Request will be free if transferring to or from GO Transit services. Visit our Ride to GO page for more information. |
Mobility On-Request vehicle
How do I recognize the correct vehicle if there is more than one? |
| Look for the driver’s license plate number on your app. |
Why are the driver’s name and photo not displayed on the app? |
| Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time. |
Can I bring shopping bags or boxes? |
| Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds. |
Do I tip my driver? |
| No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service. |
Why can’t I message my driver? |
| We do not have this feature at this time. Please be ready for pick up at the address provided in the app. |
Will there be ratings for drivers and passengers like other ride share services? |
| To help us improve your experience, please feel free to share your feedback with us at any time. Take our short survey, which can be accessed in the Mobility On-Request App. Follow these steps in the app to take our survey:
We value all feedback to continuously improve service. |
Booking a trip
Why can’t I book my trip the night before? |
| We have designed this as a Mobility On-Request service. To avoid costly trip cancellations or “No Shows,” we send trips to drivers in real-time rather than pre-booking. |
When can I book my trips? |
| You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service |
What should I do if my train is delayed and I am going to be late for my pick-up? |
| Please cancel your trip and re-book to accommodate the delay. |
Can I save my favourite destinations? |
| Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu. |
For any questions, please call the Mobility On-Request Contact Centre.