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East Gwillimbury GO

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Home...Mobility On-RequestService AreasEast Gwillimbury GO

Accessible formats or communication supports are available upon request by contacting 1-844-667-5327.

Mobility On-Request East Gwillimbury GO allows travel from an address in the service area to East Gwillimbury GO Station. Download the Mobility On-Request App, available in the App Store or Google Play.

MOR East Gwillimbury GO Service Area Map

What is Mobility On-Request East Gwillimbury GO?

Mobility On-Request East Gwillimbury GO allows you to travel directly between the YRT stop at the GO Station (Platform 11) to a fixed address within the service area, using a YRT-marked vehicle.

This means you can get picked up from your home address (within the service area) and dropped off at the GO Station in the morning and back home in the evening, making your commute easy.

How does it work?

  1. Trips may occur any time during service hours. Bookings may be made anywhere from 15 minutes to two hours before your desired travel time. Trips can be booked no earlier than two hours before the start of service
  2. It is recommended that you add 15 minutes to your travel time to ensure on-time arrival for your departure at the GO station. This will allow extra time in case of traffic delays, etc.
  3. YRT will give you a pick-up time
  4. A YRT-marked vehicle will pick you up from the curb of your starting address and take you to East Gwillimbury GO Station (platform 11), and vice versa
  5. Take YRT to the GO Station for free when you use your PRESTO card (applies only if transferring to GO services)

What are the service hours?

Monday to Friday

  • 5:30 a.m. to 10:45 p.m.*

Saturdays

  • 8 a.m. to 7:45 p.m.*

*Last pick-up time

How do I book a ride?

  • Use the Mobility On-Request App, available for free download in the App Store or Google Play

Mobility On-Request mobile booking app: If you experience any technical issues with the Mobility On-Request mobile app, please call the Contact Centre at 1-844-667-5327 for assistance with booking your trip.

How to pay for my ride?

  • PRESTO
  • YRT Pay App
  • Transit App
  • Credit card
  • Debit card
  • Exact change

Regular YRT fares apply.

Travel reminders:

  • Mobility On-Request service operates on a first-come, first-served basis
  • You may book up to three passengers per trip
  • Rides may be shared with other travellers
  • Rides must be booked on the same day you wish to travel

Frequently Asked Questions

PRESTO

How does the PRESTO fare work on YRT?

Treat your Mobility On-Request ride as you would a regular YRT trip. Tap on when you board the Mobility On-Request vehicle. For GO Transit, tap on and off as you normally would when taking the GO.

How does the fare charge on my PRESTO account?

If you are using a PRESTO card, your ride on Mobility On-Request will be free if transferring to or from GO Transit services. Visit our Ride to GO page for more information.

Mobility On-Request vehicle

How do I recognize the correct vehicle if there is more than one?

Look for the driver’s license plate number on your app.

Can I bring shopping bags or boxes?

Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds.
 
Our vehicles cannot accommodate big boxed items. Small boxes that are similar in size to shopping bags are fine. The same 10-pound maximum weight applies.
 
The total number of bags or small boxes cannot exceed four items.

Do I tip my driver?

No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service.

Why can’t I message my driver?

We do not have this feature at this time. Please be ready for pick up at the address provided in the app.

Will there be ratings for drivers and passengers like other ride share services?

To help us improve your experience, please feel free to share your feedback with us at any time.

Take our short survey, which can be accessed in the Mobility On-Request App.

Follow these steps in the app to take our survey:
  1. Go to the main menu on the top left corner

  2. Click ‘Settings’

  3. Click ‘Further information’

  4. Click ‘About Mobility On-Request’

We value all feedback to continuously improve service.

Booking a trip

Why can’t I book my trip the night before?

We have designed this as a Mobility On-Request service. To avoid costly trip cancellations or “No Shows,” we send trips to drivers in real-time rather than pre-booking.

When can I book my trips?

Trips may occur any time during service hours. Bookings may be made anywhere from 15 minutes to two hours before your desired travel time. Trips can be booked no earlier than two hours before the start of service.

What should I do if my train is delayed and I am going to be late for my pick-up?

Please cancel your trip and re-book to accommodate the delay.

What if I need to transfer between Mobility On-Request services?

If your journey spans more than one Mobility On-Request (MOR) service area, Customer Service Representatives will assist with trip planning using all available MOR services and YRT routes. Our goal is to provide you with the best available travel plan.

If you are connecting to a YRT route or other MOR service, please remember to add 15 minutes to your travel time to ensure on-time arrival at the required bus stop or drop-off location. This will allow extra time in case of traffic delays, etc. If you are travelling on a YRT route that is running late, please call 1-844-667-5327 to reschedule your connecting MOR trip.

Can I save my favourite destinations?

Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu.

For any questions, please call the Mobility On-Request Contact Centre at 1-844-667-5327.

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YRT Information Line

Local: 905-762-2100
Toll free: 1-866-668-3978

Mobility On-Request
Paratransit: 1-866-744-1119
65+ Service: 1-866-744-1119
On-Request: 1-844-667-5327

Bell Relay: 711

Accessible formats or communication supports are available upon request.

Contact Centre Hours

Monday to Friday:
7 a.m. to 7 p.m.

Saturday, Sunday and holidays:
8:30 a.m. to 4:30 p.m.

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