Kleinburg-Nashville
Accessible formats or communication supports are available upon request by contacting 1-844-667-5327.
Mobility On-Request (MOR) allows travel between an address in the service area and one of four select locations in the Kleinburg-Nashville area. Download the Mobility On-Request App, available in the App Store or Google Play.
Service hours:
Monday to Friday
- 5:30 a.m. to 9:15 a.m.*
- 2 p.m. to 7:45 p.m.*
*Last pick-up time
How it works:
- You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service
- If booking for an appointment or other time-sensitive drop-off, please add 15 minutes to your travel time to ensure on-time arrival
- YRT will give you a pick-up time
- A YRT-marked vehicle will pick you up and take you directly to your selected location. Rides may be shared with other travellers
Travellers can be picked up at an address in the service area and dropped off at one of the following locations or vice versa:
- McMichael Canadian Art Collection
- Kleinburg Library
- Al Palladini Community Centre (customers may connect to Routes 7 - Martin Grove, 13 - Islington and 85 - Rutherford)
- Davos Road/Monteverde Way, stop 6897 (customers may connect to Route 4 – Major Mackenzie)
Note:Trips must be between an address in the service area and one of the four select stops. Trips within 500 metres of the destination will not be eligible. Travellers will be picked up from the curbside of the address.
Two ways to book a ride:
- Use the Mobility On-Request App, available in the App Store or Google Play
- Call 1-844-667-5327 and a Customer Service Representative will assist you
Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time.
How to pay for your ride:
Regular YRT fares apply. All YRT fare media is accepted including PRESTO, YRT Pay App, Transit App, credit card and exact change.
Frequently Asked Questions
Booking a Mobility On-Request trip
When can I book my trips? |
| You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service. |
Why can’t I book my trip the night before? |
| We have designed this as an On-Request service. To avoid costly trip cancellations or “No Shows”, we send trips to drivers in real-time rather than pre-booking. |
What should I do if I am going to be late for my pick-up? |
| Please cancel and re-book your trip. |
Is there a waiting period after I book my ride? |
| In order to accommodate other riders travelling at the same time as you, your estimated pick-up time may adjust up to 10 minutes earlier or later than your requested booking time. |
Can I save my favourite destinations? |
| Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu. |
What if I don’t have a mobile device to book a trip with the app? |
| Call 1-844-667-5327 and a Customer Service Representative will assist you. Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time. |
Is Mobility On-Request for everyone or only Paratransit clients? |
| Mobility On-Request service is available for everyone to use. Paratransit is a separate service for registered clients. |
Mobility On-Request vehicle
Can I bring a car seat? |
| No, YRT does not transport car seats. If you are travelling with a child who is under 8 years of age, please call 1-844-667-5327 to book your trip to ensure we dispatch the appropriate vehicle. |
Can I bring shopping bags or boxes? |
| Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds. |
How do I recognize the correct vehicle if there is more than one? |
| Look for the driver’s license plate number on your app. |
Why are the driver’s name and photo not displayed on the app? |
| Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time. |
Do I tip my driver? |
| No, you do not tip. Although it is similar to a ride share / taxi service, this is a public transit service. |
Why can’t I message my driver? |
| We do not have this feature at this time. Please be ready for pickup at the address provided in the app. |
Will there be ratings for drivers and passengers like other ride share services? |
| To help us improve your experience, please feel free to share your feedback with us at any time. Take our short survey, which can be accessed in the Mobility On-Request App. Follow these steps in the app to take our survey:
We value all feedback to continuously improve service. |
Fares including PRESTO
How do I pay my fare for Mobility On-Request? |
| Treat your Mobility On-Request ride as you would a regular YRT trip. The operator will accept all YRT fare media including PRESTO, the YRT Pay app, Transit app and exact change. |