New and improved automated phone system.

We’ve made improvements to the Mobility On-Request Paratransit automated phone system. Let us know what you think of the changes by completing our survey. 

Take the survey

We all have the right to feel safe.

Everyone is welcome on York Region Transit. Please be respectful and courteous towards others. See something, say something. 

Transit Safety

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Mobility On-Request

Mobility On-Request offers two types of service: Paratransit and the on-request service. See below for more details.

What is Mobility On-Request

Mobility On-Request Paratransit
Mobility On-Request Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities. To use this service, you must meet specific eligibility criteria. Visit our Registration and Eligibility page to learn more.

Mobility On-Request
This is YRT’s on-request transit service. It is a ride-sharing service that allows you to request transit when and where you need, within select service areas. No application process is required. Visit our Service Areas page to learn more.

Mobility On-Request Service

YRT offers on-request transit service within select areas in each municipality, typically in locations where regular bus service isn’t available. No application process is required.

Mobility On-Request mobile app

Use the mobile app to book your trip for our on-request service, open to all travellers.

Book Your Trip

Paratransit clients can book their trip by phone through the automated phone line or with a Trip Reservationist. To use Paratransit service, you must meet specific eligibility criteria.

Ride On-Demand Booking System

Book and manage your trips using the Ride On-Demand online booking tool or mobile app for Paratransit customers.

Contact Us

You can reach us by phone, email or online. The Contact Centre numbers for Paratransit and on-request services are different.

Mobility On-Request Service Areas

Mobility On-Request is a ride-sharing service that allows you to request transit when and where you need it. Choose between options below to learn more about each service in your area.

News and Service Updates

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Mobility On-Request Fleet

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Small Vehicle Option

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Medium Vehicle Option

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Large Vehicle Option

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Featured Content Area

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