COVID-19: Mobility On-Request Updates
Accessible formats or communication supports are available upon request by contacting 1-866-744-1119.
The safety of our travellers, drivers and staff is our top priority. In response to COVID-19, Mobility On-Request has implemented various safety measures and service changes to help keep yourself and others protected while riding with us.
Stay home if you are sick
If you have symptoms of COVID-19, return home and self-isolate immediately. Please visit York Region’s COVID-19 page for more information.
Wear a non-medical face mask or covering
Although the provincial mask mandate was lifted on June 11, 2022, masks continue to be mandatory when using all Mobility On-Request (MOR) services, due to the close proximity to the driver and other passengers when in a MOR vehicle.
Changes to transfer locations
Transfer locations with the TTC, TransHelp (Peel) and DRT have changed to the following:
Toronto Transit Commission (TTC)
- All Family of Services trips that need to travel cross-border will be taken to Finch GO Bus Station
- All others will be transferred at Pioneer Village Station on the north side, Centrepoint Hub or Freshmeadow Hub
TransHelp in Peel Region
- Passengers will be transferred at 8000 Highway 27, at the Tim Hortons or Bolton GO Station
Durham Region Transit
- Passengers will be transferred at McDonald’s (28 Sandiford Road, Stouffville) or Markham Stouffville Hospital (381 Church Street, Markham)
Frequently Asked Questions
Why are masks still mandatory on Mobility On-Request (MOR)? |
| Masks will continue to be mandatory when using all MOR services, due to the close proximity to the driver and other passengers when in a MOR vehicle. |
When will the mask requirement end for MOR? |
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The mask requirement for MOR services will continue to be assessed on a monthly bases in consultation with York Region Public Health and GTHA transit agencies. |
What if I cannot wear a mask due to health and safety reasons? |
| If you are unable to wear a face mask or covering, please let us know prior to using our services by emailing mobilityonrequest@york.ca |
What is classified as a face covering? |
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A face covering is made from two layers of cloth, and covers a person’s nose and mouth. A face covering can be a scarf or bandana, or can be home-made using a cotton t-shirt or other materials. |