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Getting Started with YRT

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HomeTravelling with UsGetting Started with YRT

If you're taking transit for the first time, we're here to help. This guide will walk you through everything you need to know – from planning your trip and paying your fare to boarding the bus and reaching your destination. 

Step 1: Plan Your Trip 

YRT provides local and rapid transit services in all nine York Region municipalities, as well as connecting services in the City of Toronto and the Regions of Peel and Durham.  

Before you travel:

Use the YRT Trip Planner to find your route and schedule
  1. Visit the YRT Trip Planner
  2. Click on the direction of travel located beside the route name below; the YRT Trip Planner will open
  3. Click on Schedule Finder in the top menu on the page; a pop-up window will open
  4. Select your date of travel and departure time 
    • Enter a time before you need to board the bus to view the upcoming schedule or;
    • Click on Show all times of day to view the entire schedule
  5. Select your bus stop number/boarding location
  6. Click OK to view all scheduled and real-time departure times from this bus stop
  7. To print the route schedule: Click on the printer icon in the blue bar above the schedule timetable
  • Contact us at 1-866-668-3978 if you need help planning your trip
  • Check the Service Advisories page for detours before you travel
  • Arrive at your stop at least five minutes before your scheduled departure time

Step 2: Know Your Fare 

  • One YRT fare gives you unlimited travel on YRT for two hours
  • Discounts are available for all customers by using PRESTO
  • Visit the Fares page for current fare prices and payment options

Step 3: Pay Your Fare 

You can pay your YRT fare using:

  • PRESTO card
  • PRESTO in Mobile Wallet
  • PRESTO E-Tickets
  • Credit or debit card
  • Exact cash

Visit the Paying Your Fare page to learn more.

Paying on a YRT bus
  • Tap your PRESTO, credit or debit card on the PRESTO device when you board
  • If using a PRESTO E-Ticket, activate it before boarding and scan the QR code on the PRESTO device
  • If paying with cash, insert exact change into the fare box when boarding
Paying on a Viva bus 

Viva uses a proof-of-payment system. You must pay before boarding.

  • Tap your PRESTO, credit or debit card at a vivastation or terminal before boarding
  • If using a PRESTO E-Ticket, activate it before boarding and scan the QR code on a PRESTO device at a vivastation or terminal
  • OneRide tickets can be purchased from fare machines at vivastations
  • Keep your proof of payment available for inspection by Transit Enforcement

Step 4: Find Your Stop and Board the Bus

Finding your stop

  • Bus stops are marked by blue and white YRT bus stop signs
  • Each stop has a unique four-digit bus stop number. You can view these stop numbers on the YRT Trip Planner

Boarding the bus

  • As the bus approaches, check the route number and destination displayed above the windshield or on the side of the vehicle to make sure you are boarding the right bus
  • Tap or pay your fare as you board (for YRT) or before boarding (Viva)

During your trip

  • Buses provide visual and audio announcements for upcoming stops
  • When approaching your destination, press the stop button or pull the yellow cord to request the next stop

Step 5: Transfers and Connections

Transfer for free between YRT and TTC 
You can transfer for free between YRT and TTC when you pay with:
  • PRESTO card
  • Debit card
  • Credit card

You must use the same payment card to receive the free transfer. Transfers are valid for two hours of travel.

Visit the One Fare Program page for more information.

Ride YRT for free with GO Transit

You can travel on YRT for free when transferring to or from GO Transit when you pay with:

  • PRESTO card
  • Debit card
  • Credit card

You must use the same payment card to receive the free transfer on YRT.

Visit the Ride to GO page for more information.

Transferring between other transit systems

Valid transfers are accepted on YRT from the following transit agencies:

  • Durham Region Transit
  • Brampton Transit
  • Mississauga Transit
  • Oakville Transit
  • Burlington Transit
  • Hamilton Street Railway
  • Toronto Transit Commission (TTC) - only when using a PRESTO, credit or debit card
  • TTC contracted routes in York Region (punched zone 3)

Visit the Fare Policies page for more information.

Step 6: Explore Our Services

Viva Rapid Transit

Viva is YRT’s rapid transit service. Viva travels along major roads in York Region, such as Highway 7 and Yonge Street, with stops at major intersections and terminals.

Each stop, called a "vivastation,” has a ticket vending machine so you can pay your fare before you board the bus. Fares are on a proof-of-payment system to speed up boarding times, so be sure to always have proof of your paid fare ready for inspection.

YRT Local Service 

Local YRT routes (i.e. any of the numbered routes) service the stops in between the vivastations and provide access to local neighbourhoods. 

These routes make frequent, curbside stops that typically connect with the rapid transit system.

On-Request

On-Request is a ride-sharing service where you can request transit when you need it within select service areas and times.

How it works:  

  • Book a ride during the service hours
  • YRT will give you a pick-up time
  • A YRT-marked vehicle will pick you up and take you to your selected address or stop. Rides may be shared with other travellers

Visit the On-Request page for more information.

Mobility On-Request Paratransit 

Mobility On-Request Paratransit is York Region's door-to-door, shared ride, accessible public transit service for people with disabilities. 

Visit the Mobility On-Request Paratransit page for more information.

Helpful Travel Tips

Request stop after 9 p.m.  

If you ride YRT after 9 p.m., you can get off the bus between stops, closer to your destination. Please advise the driver at least one stop ahead. 

In order to meet your request, your driver must be able to stop safely. Request stop is not available on Viva. 

Accessibility 

All YRT vehicles are accessible and include: 

  • Low-floor boarding
  • Kneeling buses
  • Boarding ramps
  • Dedicated wheelchair and scooter spaces
  • Audio and visual stop announcements

Visit the Accessibility and Accommodation page to learn more.

Travelling with bicycles and scooters 

YRT makes it easy for you to commute with your bike and take the bus to get to your destination. You pay your regular fare but your bike rides for free.

Visit the Travelling with Bicycles and Scooters page to learn more.

Lost and found 

All articles found on YRT property are held in lost and found. 

If you’ve lost an item while travelling on YRT, visit the Lost and Found page for more information.

Next bus information

There are several convenient ways to get next bus arrival information:

  • Text: Text “YRT” and your four-digit bus stop number to 25370 (e.g., YRT ####). Remember to include a space between YRT and your bus stop number
  • Email: Email RideNow@york.ca with your four-digit bus stop number as the subject line
  • Phone: Call us at 1-866-668-3978 and press “1” for next bus information
  • Online: Visit the YRT Trip Planner and enter your route or bus stop number
  • Mobile app: Download the Transit App to receive next bus information

New Rider Videos

New to public transit? These videos provide helpful tips for planning your trip, paying your fare and riding safely.

For students new to transit 
This presentation covers:
  • Services that YRT provides
  • Planning your route
  • Paying your fare
  • Pedestrian and traffic signals
  • Staying safe when walking or biking
  • Taking your bike on the bus

 

How to Ride YRT

Learn how to:

  • Plan your trip
  • Pay your fare
  • Board the bus
  • Travel with confidence

Need Help?

Still have questions? Contact us at:

Phone: 1-866-668-3978
TTY: 711
Email: transitinfo@york.ca
Online: Live Chat

Contact Centre Hours:

Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Statutory Holidays: 8:30 a.m. to 4:30 p.m.

Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "5" to speak with a Customer Experience Associate in our Contact Centre.

Translation services are available upon request.

  • Trip
    Planner
  • Look Up
    Schedules
  • Next
    Ride
Travelling with Us
    • Accessibility and Accommodation
    • Bicycles and Scooters
    • Connecting Services
    • Electric Bus
    • Explore with YRT
    • Facilities
    • Lost and Found
    • MyRide Travel Training
    • Priority and Courtesy Seating
    • Safety and Security
      • Transit Enforcement and Security
      • Pass with Care
      • Safety Tips
    • Getting Started with YRT

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Getting Started with YRT

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