Mobility On-Request app
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Mobility On-Request mobile booking app: If you experience any technical issues with the Mobility On-Request mobile app, please call the Contact Centre at 1-844-667-5327 for assistance with booking your trip.
The Mobility On-Request (MOR) mobile app allows you to book a ride using YRT’s on-request service. MOR service is available in select areas in each municipality, typically in areas where regular bus service is not available.
The MOR mobile app is available for free in the App Store and Google Play.
To learn more about Mobility On-Request service and where it’s offered, visit the MOR service area page.
Frequently Asked Questions
When can I book my trips? |
| The booking window is open two hours prior to service. You can book your trip up to two hours before your requested time. |
Why can’t I book my trip the night before? |
| We have designed this as an On-Request service. To avoid costly trip cancellations or “No Shows”, we send trips to drivers in real-time rather than pre-booking. |
What should I do if I am going to be late for my pick-up? |
| Please cancel and re-book your trip. |
Is there a waiting period after I book my ride? |
| In order to accommodate other riders travelling at the same time as you, your estimated pick-up time may adjust up to 10 minutes earlier or later than your requested booking time. |
Can I save my favourite destinations? |
| Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the dropdown menu. |
Why are the driver’s name and photo not displayed on the app? |
| Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time. |
Do I tip my driver? |
| No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service. |
Why can’t I message my driver? |
| We do not have this feature at this time. Please be ready for pickup at the address provided in the app. |
Will there be ratings for drivers and passengers like other ride share services? |
| To help us improve your experience, please feel free to share your feedback with us at any time. Take our short survey, which can be accessed in the Mobility On-Request App. Follow these steps in the app to take our survey:
We value all feedback to continuously improve service. |
What if I don’t have a mobile device to book a trip with the app? |
| Call 1-844-667-5327 and a Customer Service Representative will assist you. Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time. |
Is Mobility On-Request for everyone or only Paratransit clients? |
| Mobility On-Request service is available for everyone to use. Paratransit is a separate service for registered clients. |