Skip to Content

York Region Transit Logo York Region Transit Logo

  • Accessibility and Accommodation

Service Advisories

  • Schedules and Maps
    • Trip Planner

    • Service Changes and Updates

    • Schedule Finder

    • Connecting Services

    • Service Schedules
      • Viva Routes
      • Local Routes
      • Service to GO Stations
      • Express Routes
      • School Routes
      • On-Request
    • Service Changes and Updates
    • Schedule Finder
    • Plan Your Trip
    • Connecting Services
    • Maps
      • System Maps
      • Terminal Maps
    • On-Request
    • Mobility On-Request Paratransit
      • Fares
      • Booking Your Trip
      • Registration and Eligibility
      • Support and Safety
      • Resources
  • Fares and Passes
    • Fare Chart

    • Paying Your Fare

    • PRESTO

    • Programs

    • Fare Chart
    • Paying Your Fare
      • PRESTO Card
      • PRESTO Mobile Wallet
      • PRESTO E-Ticket App
      • Credit and Debit (PRESTO Contactless)
    • Proof of Payment and Transfers
    • Fare Policies and Terms of Use
    • Programs
      • Fare Capping Program
      • Ride to GO
      • Transfers with TTC (One Fare Program)
    • Support Person Assistance Card
    • Transit Fare Assistance
      • TAP: Transit Assistance Program
      • YRT@Work
  • Travelling with Us
    • Accessibility and Accommodation

    • Mobility On-Request

    • Lost and Found

    • Safety and Security

    • Accessibility and Accommodation
    • Bicycles and Scooters
    • Connecting Services
    • Electric Bus
    • Explore with YRT
    • Facilities
    • Lost and Found
    • MyRide Travel Training
    • Park and Ride
    • Priority and Courtesy Seating
    • Safety and Security
      • Transit Enforcement and Security
      • Traveller Etiquette
      • Pass with Care
      • Safety Tips
  • About Us
    • Contact Us

    • Ask Us a Question

    • Plans and Improvements

    • YRT News

    • Accessibility and Accommodation
    • Ask Us a Question
      • Live Chat
      • Transit Feedback Form
    • Advertising with Us
    • Bus Charter
    • Careers
    • Contact Us
    • Facilities
    • Plans and Improvements
      • Annual Transit Plan
    • Policies
    • Technology
      • Open Data
    • Vehicles
    • YRT News
    • Glossary of Terms

Service Advisories

View All Service Advisories

Default Interior

Contact Us

  • Facebook
  • Twitter
  • LinkedIn
  • Email
HomeContact Us

See our directory list below for the appropriate contact to your inquiry.

York Region Transit

YRT Contact Centre

Phone: 1-866-MOVE-YRT (668-3978)
TTY: 711*
Email: transitinfo@york.ca

Contact Centre Hours:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Statutory Holidays: 8:30 a.m. to 4:30 p.m.

Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "5" to speak with a Customer Service Representative in our Contact Centre. Translation services are available upon request.

*Relay Service:
We are currently experiencing service disruptions with the TTY 1-866-276-7476 service. The YRT Contact Centre can be reached by using Relay Service 711, email transitinfo@york.ca or Live Chat with us.

Submit a feedback form

On-Request

Phone: 1-888-762-2950, press 2
TTY: 711*
Email: mobilityonrequest@york.ca

Contact Centre Hours:
Monday to Friday: 5 a.m. to 12 a.m.
Saturday and Sunday: 5 a.m. to 12 a.m.
Statutory Holidays: 5 a.m. to 12 a.m.

Address:
York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

*Relay Service:
We are currently experiencing service disruptions with the TTY 1-866-276-7479 (905-881-5872) service. The On-Request Contact Centre can be reached by using Relay Service 711 or emailing mobilityonrequest@york.ca

Mobility On-Request Paratransit

Phone: 1-888-762-2950, press 1 (View our Popular Call Times page)
Fax: 905-762-2110
TTY: 711*
Email: mobilityonrequest@york.ca

Contact Centre Hours:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and Statutory Holidays: Closed

MOR Paratransit hours of service:
Monday to Sunday (including Statutory Holidays): 5 a.m. to 3 a.m.

Traveller's Hotline

For customers currently travelling who need immediate assistance.Phone: 1-888-762-2950, press 1, then press 2
Hours: Support available 24 hours a day, seven days a week

YRT Bus Charter Requests

Phone: 1-877-464-9675 ext. 77181
Fax: 905-762-2964

To book a YRT bus charter, download and complete the Charter Request Form. Submit the completed form by fax.

YRT Charter Request Form (PDF)

York Region Corporate Office

Access York

Phone: 1-877-464-9675
TTY: 1-866-512-6228*

*We are currently experiencing service disruptions with the TTY. While we work to repair the issue, you can reach us at accessyork@york.ca

Hours of operation:
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Address:
17150 Yonge Street
Newmarket, ON
L3Y 8V3

Media Inquiries - Corporate Communications

Phone: 905-830-4444 ext. 71234
Toll-free: 1-877-464-9675 ext. 71234 

Address:
York Region Administrative Centre
17250 Yonge Street
Newmarket, ON
L3Y 6Z1

  • Trip
    Planner
  • Look Up
    Schedules
  • Next
    Ride

Contact Us

York Region Transit footer logo

Connect with Us

  • View our Facebook Page
  • View our X Page
  • View our Instagram Page
  • View our YouTube Page
  • View our Google+ Page

YRT Information Line

Local: 905-762-2100
Toll free: 1-866-668-3978

TTY: 711

Accessible formats or communication supports are available upon request.

Contact Centre Hours

Monday to Friday:
7 a.m. to 7 p.m.

Saturday, Sunday and holidays:
8:30 a.m. to 4:30 p.m.

York Region Transit

  • Schedules and Maps
  • Fares and Passes
  • Travelling with Us
  • About Us

Chat iconProvide Transit Feedback

© 2025 York Region Transit

  • Contact Us
  • Feedback
  • Sitemap
  • Privacy Policy
By GHD Digital

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.