YRT/Viva Information Line
Toll free: 1-866-MOVE-YRT (668-3978)
Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "4" to speak with a Customer Service Representative in our Contact Centre.
Our Contact Centre hours are:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m.
TTY teletypewriters for the deaf or hard-of-hearing callers
TTY local: 905-881-5167
TTY toll free: 1-866-276-7478
Please note that TTY service is only available during Contact Centre hours.
Questions, compliments, concerns and suggestions
Call the YRT/Viva Information Line (see above) and press "4" to speak with a Customer Service Representative. You may also get in touch with us by using one of the following methods:
Online: Use our online feedback form
Email: firstname.lastname@example.org (You will receive a response from us within two business days. If you have a spam filter, add email@example.com to your address book to ensure our response doesn't end up in your junk mail folder).
By mail: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill, Ontario, L4B 4N7
In person: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill (Our office is open Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed holidays.)
For all media inquiries, contact York Region's Corporate Communications department.
Local: 905-830-4444, ext. 71234
Toll free: 1-877-464-9675, ext. 71234
Contact Mobility Plus
Requesting a bus charter
To book a YRT/Viva bus charter, please download and complete a Customer Charter Request Form (PDF).
Submit the completed form by fax at 905-762-2964 or e-mail at firstname.lastname@example.org.
For further information, contact 1-866-758-0749 ext 75621
Lost and Found
If you've lost a personal item while travelling our system, call the appropriate YRT/Viva contracted operator (listed below) to see if it's been found. Any details you can provide about the bus you were taking (e.g. route number, time and direction of travel) will help us in locating your item.
Items such as wallets, identification with personal information, medications and electronics will be sent from our contractors to YRT/Viva Transit Enforcement for safekeeping. If you have lost one of these items or have been told by the contractor that your item has been sent to YRT/Viva, call 1-866-668-3978 and speak to a Customer Service Representative.
As per Regional policy, YRT/Viva assumes legal ownership of any unclaimed items on the 31st day following registration of the article, including currency.
|Markham, Richmond Hill|
|Viva routes (Vaughan, Markham, Richmond Hill)|
TOK BRT (Viva)
|TTC routes operating in York Region|
For information on connecting transit services, contact the appropriate transit agency:
TTY teletypewriters: 905-874-2130
|Durham Region Transit (DRT)|
Toll free: 1-866-247-0055
(Pickering, Ajax, Whitby, Oshawa, Clarington, Brock, Scugog, Uxbridge)
|GO Transit (inter-regional)|
Toll free: 1-888-GET-ON-GO (438-6646)
TTY teletypewriters: 1-800-387-3652
|Mississauga Transit (MiWay)|
Local: 905-615-INFO (4636)
TTY teletypewriters: 905-615-3886
Local: 416-393-INFO (4636)
Toll free: 1-866-642-9882
TTY teletypewriters: 416-481-2523