Contact Us

YRT Contact Centre

Phone: 1-866-MOVE-YRT (668-3978)
TTY: 711
Email: transitinfo@york.ca
Online: Live Chat

Contact Centre Hours:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Statutory Holidays: 8:30 a.m. to 4:30 p.m.

Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "5" to speak with a Customer Service Representative in our Contact Centre. Translation services are available upon request.

On-Request Contact Centre

Phone: 1-888-762-2950, press 2
TTY: 711
Email: mobilityonrequest@york.ca

Contact Centre Hours:
Monday to Friday: 5 a.m. to 12 a.m.
Saturday and Sunday: 5 a.m. to 12 a.m.
Statutory Holidays: 5 a.m. to 12 a.m.

Address:
York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

Mobility On-Request Paratransit 

Book, Cancel or Confirm Rides

Phone: 1-888-762-2950, press 1, then press 1

TTY: 711

Online: Live Chat

Contact Centre Hours:

• Monday to Friday: 7 a.m. to 7 p.m.
• Saturday, Sunday and Statutory Holidays: Closed

Mobility On-Request Paratransit Service Hours:

Monday to Sunday (including Statutory Holidays): 5 a.m. to 3 a.m.

Immediate Assistance - For Customers Currently Travelling

Traveller's Hotline: 1-888-762-2950, press 1, then press 2

Support available 24 hours a day, seven days a week.

For all Other Inquiries

Phone: 1-888-762-2950, press 1, then press 3

Fax: 905-762-2110

Email: mobilityonrequest@york.ca

Online: Live Chat

Customer Service Hours:

• Monday to Friday: 8 a.m. to 4 p.m.
• Saturday, Sunday and Statutory Holidays: Closed 

YRT Bus Charter Requests

Phone: 1-877-464-9675 ext. 77181
Fax: 905-762-2964

To book a YRT bus charter, download and complete the Charter Request Form. Submit the completed form by fax.

YRT Charter Request Form (PDF)

York Region

Call York Region for information on Regional programs and services. 

Phone: 1-877-464-9675
TTY: 711

Contact Centre Hours:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Holidays: 8:30 a.m. to 4:30 p.m.

Address:
17250 Yonge Street
Newmarket, ON
L3Y 6Z1