Resources
Spring 2025 Newsletter
Learn about improvements to our booking system, new customer service number, changes to the pick-up window time and more.
Mobility On-Request Paratransit Spring 2025 Newsletter (PDF 413 KB)
Application Package
To register as a York Region resident, complete and submit the Application Package below. You may also call us at 1-888-762-2950 to request a hard copy. There is no registration fee.
Mobility On-Request Paratransit Application Package (PDF 822 KB)
Passenger Guide
Are you a newly registered Paratransit client? View our Passenger Guide below for details on how to use the service.
Mobility On-Request Paratransit Passenger Guide (PDF 571 KB)
Travel Training Guide
Are you new to the YRT Family of Services? View our Travel Training Guide below to learn everything you need to know about riding YRT.
Mobility On-Request Paratransit Family of Services: Travel Training Guide (PDF 1.5 MB)
Eligibility Appeal Process Brochure
If your application for Mobility On-Request Paratransit service has been denied based on eligibility, the Eligibility Appeal Process offers you the opportunity to appeal the decision. You may appeal a decision regarding eligibility, level of eligibility or type of assistance required.
Mobility On-Request Paratransit Eligibility Appeal Process Brochure (PDF 70.8 KB)
Notice of Appeal Form
Upon receipt of your completed Notice of Appeal form, your original Mobility On-Request Paratransit application and form will be sent to the Appeal Panel. You will then be advised of your hearing date.
Notice of Appeal Form (PDF 121.1 KB)
Support Person Assistance Card Application Form
If you need to be accompanied by a support person, you can apply for a Support Person Assistance Card. The card permits a support person to travel on YRT with the eligible customer (cardholder) at no additional cost.
For more information, visit the Support Person Assistance Card page.