Resources

Below are resources for Mobility On-Request Paratransit clients, including the application package, information guides and more.

MOR Paratransit Application Package

To register as a York Region resident, complete and submit the Application Package below. You may also call us at 1-866-744-1119 to request a hard copy. There is no registration fee.

Mobility On-Request Paratransit Application Package (PDF 328 KB)

MOR Paratransit Passenger Guide

Are you a newly registered Paratransit client? View our Passenger Guide below for details on how to use the service.

Mobility On-Request Paratransit Passenger Guide (PDF 645.5 KB)

MOR Paratransit Family of Services: Travel Training Guide

Are you new to the YRT Family of Services? View our Travel Training Guide below to learn everything you need to know about riding YRT.

Mobility On-Request Paratransit Family of Services: Travel Training Guide (PDF 1.5 MB)

MOR Paratransit Eligibility Appeal Process Brochure

If your application for Mobility On-Request Paratransit service has been denied based on eligibility, the Eligibility Appeal Process offers you the opportunity to appeal the decision. You may appeal a decision regarding eligibility, level of eligibility or type of assistance required.

Mobility On-Request Paratransit Eligibility Appeal Process Brochure (PDF 70.8 KB)

Notice of Appeal Form

Upon receipt of your completed Notice of Appeal form, your original Mobility On-Request Paratransit application and form will be sent to the Appeal Panel. You will then be advised of your hearing date.

Notice of Appeal Form (PDF 121.1 KB)

Support Person Assistance Card Application Form

If you need to be accompanied by a support person, you can apply for a Support Person Assistance Card. The card permits a support person to travel on YRT with the eligible customer (cardholder) at no additional cost.

For more information, visit the Support Person Assistance Card page.

Support Person Assistance Card Application Form (PDF 89 KB)