Richmond Hill Local
Accessible formats or communication supports are available upon request by contacting 1-844-667-5327.
Mobility On-Request allows travel from an address in the service area to one of eight select locations in Richmond Hill. Download the Mobility On-Request App, available in the App Store or Google Play.
Service hours:
Weekdays
- 7 a.m. to 2:45 p.m.*
*Last pick-up time
How it works:
- You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service
- YRT will give you a pick-up time
- A YRT-marked vehicle will pick you up and take you directly to your selected location. Rides may be shared with other travellers
Note: Trips must be from an address to one of the eight select stops or vice versa. Trips within 500 metres of the destination will not be eligible. Travellers will be picked up from the curbside of the address.
Travellers can be picked up at a curbed-address and dropped off at one of the following locations or vice versa:
- Mon Sheong Court
- 71 & 75 Dunlop Street (stop 2750)
- 76 & 78 Dunlop Street (stop 2711)
- 125 Pugsley Avenue
- 33 Weldrick Road East
- 25 & 35 Marshall Street
- 100 Observatory Lane
- 15/20/50/70 Baif Boulevard
Two ways to book a ride:
- Use the Mobility On-Request App, available in the App Store or Google Play
- Call 1-844-667-5327 and a Customer Service Representative will assist you
Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time.
How do I pay for my ride?
Regular YRT fares apply. The operator will be able to accept all YRT fare media including PRESTO, the YRT Pay App, Transit App, credit card, debit card and exact change.
Frequently Asked Questions
Booking a Mobility On-Request trip
When can I book my trips? |
| You can request a ride any time during service hours, at least 15 minutes before your desired travel time. Trips can be booked no earlier than two hours before the start of service. |
Why can’t I book my trip the night before? |
| We have designed this as an On-Request service. To avoid costly trip cancellations or “No Shows”, we send trips to drivers in real-time rather than pre-booking. |
What should I do if I am going to be late for my pick-up? |
| Please cancel and re-book your trip. |
Is there a waiting period after I book my ride? |
| In order to accommodate other riders travelling at the same time as you, your estimated pick-up time may adjust up to 10 minutes earlier or later than your requested booking time. |
Can I save my favourite destinations? |
| Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu. |
What if I don’t have a mobile device to book a trip with the app? |
| Call 1-844-667-5327 and a Customer Service Representative will assist you. Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time. |
Is Mobility On-Request for everyone or only Paratransit clients? |
| Mobility On-Request service is available for everyone to use. Paratransit is a separate service for registered clients. |
Mobility On-Request vehicle
Can I bring a car seat? |
| No, YRT does not transport car seats. If you are travelling with a child who is under 8 years of age, please call 1-844-667-5327 to book your trip to ensure we dispatch the appropriate vehicle. |
Can I bring shopping bags or boxes? |
| Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds. |
How do I recognize the correct vehicle if there is more than one? |
| Look for the driver’s license plate number on your app. |
Why are the driver’s name and photo not displayed on the app? |
| Each driver will have their ID badge around their neck. We do not display driver identification in the app at this time. |
Do I tip my driver? |
| No, you do not tip. Although it is similar to a ride share / taxi service, this is a public transit service. |
Why can’t I message my driver? |
| We do not have this feature at this time. Please be ready for pickup at the address provided in the app. |
Will there be ratings for drivers and passengers like other ride share services? |
| To help us improve your experience, please feel free to share your feedback with us at any time. Take our short survey, which can be accessed in the Mobility On-Request App. Follow these steps in the app to take our survey:
We value all feedback to continuously improve service. |
Fares including PRESTO
How do I pay my fare for Mobility On-Request? |
| Treat your Mobility On-Request ride as you would a regular YRT trip. The operator will accept all YRT fare media including PRESTO, the YRT Pay app, Transit app and exact change. |
How does the fare charge on my PRESTO account? |
| If you are using a PRESTO card, your ride on Mobility On-Request will be free if transferring to or from GO Transit services. Visit our Ride to GO page for more information. |