Richmond Hill Local
Accessible formats or communication supports are available upon request by contacting 1-844-667-5327.
On-Request Richmond Hill Local allows travel from an address in the service area to one of eight select locations in Richmond Hill. Download the Mobility On-Request App, available in the App Store or Google Play.
Service hours:
Weekdays
- 7 a.m. to 2:45 p.m.*
*Last pick-up time
How it works:
- Trips may occur any time during service hours. Bookings may be made anywhere from 15 minutes to four hours before your desired travel time. Trips can be booked no earlier than two hours before the start of service.
- If booking for an appointment, connection with a YRT route or any other time-sensitive drop-off, please add 15 minutes to your travel time to ensure on-time arrival. This will allow extra time in case of traffic delays, etc.
- Trips must be from an address to one of the eight select stops or vice versa
- YRT will give you a pick-up time. Trips are provided on a first-come, first-served basis.
- A YRT-marked vehicle will pick you up and take you directly to your selected location. Rides may be shared with other travellers.
Note: Trips within 500 metres of the destination will not be eligible.
Travellers can be picked up at a curbed-address and dropped off at one of the following locations or vice versa:
- Mon Sheong Court (Building B – Care Complex entrance)
- 71 & 75 Dunlop Street (stop 2750)
- 76 & 78 Dunlop Street (stop 2711)
- 125 Pugsley Avenue (main doors)
- 33 Weldrick Road East (main doors)
- 25 & 35 Marshall Street (stop 5319 at the roundabout)
- 100 Observatory Lane (main doors)
- 15/20/50/70 Baif Boulevard (main doors at each residence)
Two ways to book a ride:
- Use the Mobility On-Request App, available in the App Store or Google Play
- Call 1-844-667-5327 and a Customer Service Representative will assist you. If you require multiple trips within a four-hour window, they may all be booked at once
Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time.
Mobility On-Request mobile booking app: If you experience any technical issues with the Mobility On-Request mobile app, please call the Contact Centre at 1-844-667-5327 for assistance with booking your trip.
How do I pay for my ride?
Regular YRT fares apply. The operator will be able to accept all YRT fare media including PRESTO, the YRT Pay App, Transit App, credit card, debit card and exact change.
Frequently Asked Questions
Booking an On-Request trip
When can I book my trips? |
| Trips may occur any time during service hours. Bookings may be made anywhere from 15 minutes to four hours before your desired travel time. Trips can be booked no earlier than two hours before the start of service. |
Why can’t I book my trip the night before? |
| We have designed this as an on-request service. To avoid costly trip cancellations or “No Shows”, we send trips to drivers in real-time rather than pre-booking. |
What should I do if I am going to be late for my pick-up? |
| Please cancel and re-book your trip. |
Is there a waiting period after I book my ride? |
| In order to accommodate other riders travelling at the same time as you, your estimated pick-up time may adjust up to 10 minutes earlier or later than your requested booking time. |
Can I save my favourite destinations? |
| Once a trip is booked, your itinerary will be displayed. On this screen, you may save your trip by clicking the heart icon in the top right corner. This will save your origin and destination and mark it as a favourite. You may access your saved itinerary for faster future bookings, which can be found under Favourites in the drop down menu. |
What if I don’t have a mobile device to book a trip with the app? |
| Call 1-844-667-5327 and a Customer Service Representative will assist you. Note: Ride times may update to accommodate other riders. Please check the Mobility On-Request App for the most up-to-date pick-up time. This feature is only available through the app. If bookings are made by phone, you will not be informed of any changes to your initial pick-up time. |
Is On-Request for everyone or only Paratransit clients? |
| On-Request service is available for everyone to use. Paratransit is a separate service for registered clients. |
What if I need to transfer between On-Request services? |
| If your journey spans more than one On-Request service area, Customer Service Representatives will assist with trip planning using all available On-Request services and YRT routes. Our goal is to provide you with the best available travel plan. If you are connecting to a YRT route or other On-Request service, please remember to add 15 minutes to your travel time to ensure on-time arrival at the required bus stop or drop-off location. This will allow extra time in case of traffic delays, etc. If you are travelling on a YRT route that is running late, please call 1-844-667-5327 to reschedule your connecting On-Request trip. |
On-Request vehicle
Can I bring a car seat? |
| No, YRT does not transport car seats. If you are travelling with a child who is under 8 years of age, please call 1-844-667-5327 to book your trip to ensure we dispatch the appropriate vehicle. |
Can I bring shopping bags or boxes? |
| Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds. |
How do I recognize the correct vehicle if there is more than one? |
| Look for the driver’s license plate number on your app. |
Do I tip my driver? |
| No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service. |
Why can’t I message my driver? |
| We do not have this feature at this time. Please be ready for pickup at the address provided in the app. |
Will there be ratings for drivers and passengers like other ride share services? |
| To help us improve your experience, please feel free to share your feedback with us at any time. Take our short survey, which can be accessed in the Mobility On-Request App. Follow these steps in the app to take our survey:
We value all feedback to continuously improve service. |
Fares including PRESTO
How do I pay my fare for On-Request? |
| Treat your On-Request ride as you would a regular YRT trip. The operator will accept all YRT fare media including PRESTO, the YRT Pay App, Transit App, credit, debit and exact change. |
How does the fare charge on my PRESTO account? |
| If you are using a PRESTO card, your ride on On-Request will be free if transferring to or from GO Transit services. Visit our Ride to GO page for more information. |