Family of Services

At time of booking, Mobility On-Request Paratransit (MOR) Contact Centre staff will plan your requested trip to determine if you will use YRT's Family of Services. This could include trips on YRT, Viva, or On-Request service for all or part of the trip. This helps to reduce the duplication of transit in York Region.

Every client receives travel training from a YRT Travel Trainer on their first Family of Services trip.

Reducing your carbon footprint: It was determined in an environmental study that for every two trips using the Family of Services, YRT keeps one passenger vehicle off the road for a day. As the service expands, there is potential for further environmental benefits.

Every client receives travel training from a YRT Travel Trainer on their first Family of Services trip. All travel training includes a YRT staff member at either end of the trip or the entire trip, if needed. 

The Travel Trainer will guide you to ensure that you are able to successfully travel on your own using the Family of Services for all or part of the trip.

All Family of Services clients are travel-trained on the following:

• Bus platforms in the terminals
• Purchasing YRT fares
• Introductions with the bus operator
• How to board a low-floor bus
• How to secure a mobility aid
• Priority seating locations on buses
• Using the stop request button

Clients travelling with an attendant

Clients who must travel with an attendant will go through the same training process with their attendant. The client must carry their Mobility On-Request Paratransit client card with them as proof of payment for their attendant in case they are approached by a YRT Fare Enforcement Officer. 

Below is an example of a first-time Family of Services trip from Newmarket to Richmond Hill:

• The client is picked up at their residence in the Town of Newmarket by a Mobility On-Request Paratransit vehicle and transported to Newmarket Terminal, platform 8
• The client is met by a Travel Trainer. The Travel Trainer trains the client on how to travel using Viva blue south of Richmond Hill Centre Terminal
• The client is again met by a Travel Trainer at Richmond Hill Centre Terminal to ensure the client had a successful ride and to answer any questions
• The Mobility On-Request Paratransit vehicle will be at platform 5 at Richmond Hill Centre Terminal to transport the client to their final drop-off location in the south end of York Region