Booking Your Trip
Please note that our Automated Phone Line (IVR), YRT Ride OnDemand app and the Ride On-Demand Booking System will be unavailable from March 15 to 22, 2025, while updates are being done. To schedule a trip during this time, please call 1-866-744-1119.
Book Your Trip by Phone |
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Book Your Trip Online |
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To book your trip online, visit our Ride On-Demand Booking System page. You can also book your trip by downloading the Ride On-Demand mobile app for Apple devices. There are currently technical issues with the mobile app for Android, which we are working to resolve as soon as possible. Same day booking is also available through the Ride On-Demand Booking System and mobile app for Apple devices. |
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Preparing for Your Trip |
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Here are some things to remember:
Prevent the spread of infections:
For more information and resources, visit our Preventing Infections page. |
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Cancelling Your Trip |
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You may cancel your booked trip through the Interactive Voice Response (IVR) system or with a Trip Reservationist by calling 1-866-744-1119. Ensure you cancel your trip at least two hours before travelling. If your scheduled trip is cancelled at the door or you are a no-show at the time of your pick up, your return trip will be cancelled. Please review our cancellation policy below. Mobility On-Request Paratransit No Show/Late Cancellation Policy (PDF 89 KB) |
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Transfers and Cross-Boundary Travel |
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Visit our Transfers and Cross-Boundary Travel page |