Schedules and Maps

Booking Your Trip

Mobility On-Request Paratransit offers clients several ways to book a trip with us. Learn more about each option and select the one that best suits your needs.

Please note that our Automated Phone Line (IVR), YRT Ride OnDemand app and the Ride On-Demand Booking System will be unavailable from March 15 to 22, 2025, while updates are being done. To schedule a trip during this time, please call 1-866-744-1119.

Book Your Trip by Phone

By the Automated Phone Line (IVR)

Call us at 1-866-744-1119
Log into the IVR with your client ID number and security pin (your year of birth)
Select your date of travel
Select the time you would like to depart or arrive
Select your pick-up location (e.g. home)
Select your destination (e.g. doctor's office)
Select if you will be taking a support person, guest, or travelling alone
Confirm your mobility device or speak with a Reservationist if you need to change it
Confirm your booking details
Submit your booking
Book your return trip by pressing '1' and repeat the steps

Tips:

Book your trip before 4 p.m. the day prior to travelling. You may book trips up to three days in advance
Confirm your trips two hours in advance of your booked time to receive the most accurate pick-up times
Don't forget to listen to the bulletins before the main menu for important information you may need to know

By Phone With a Trip Reservationist

Visit our Popular Call Times page to view busy Contact Centre times

Call us at 1-866-744-1119. Call up to three days in advance for more booking options, or before 4 p.m. the day before you want to travel with the following information:

Your registration number
Your exact pick-up and destination address
The date and time of your trip
The number of people travelling (if you require an attendant, this person must travel with you)

Please remember that once scheduling is completed, your requested time may change (within the booking window). Please call in two hours before your scheduled trip to receive the most accurate time.

Same day service is available upon request. Times are subject to availability and may be negotiated.

For same day requests after-hours please call the Travellers Hotline at 1-877-660-7587.

The Mobility On-Request Paratransit Contact Centre is closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.

Note: All standing orders will be automatically cancelled on Statutory Holidays.

Book Your Trip Online

To book your trip online, visit our Ride On-Demand Booking System page.

You can also book your trip by downloading the Ride On-Demand mobile app for Apple devices. There are currently technical issues with the mobile app for Android, which we are working to resolve as soon as possible.

Same day booking is also available through the Ride On-Demand Booking System and mobile app for Apple devices.

Preparing for Your Trip

Here are some things to remember:

Service Hours are 5 a.m. to 3 a.m. Monday to Sunday (including Statutory Holidays)
Review the Code of Conduct
Mobility On-Request Paratransit requires a path cleared of snow and ice before the operator performs door-to-door service. The customer should not be making their way to the vehicle until the operator comes to the first accessible door to escort them. This path needs to be wide enough to accommodate the customer and the operator and the path is to be from the first accessible door to the bottom of the driveway. For help clearing snow and ice from your driveway, contact a local community group that may be able to help. Some examples include your local municipality, faith-based organizations or charities

Your requested time will have a 45-minute window on one side of your trip, depending on your status. You can get the confirmed time two hours before your ride by calling 1-866-744-1119. Ask the Trip Reservationist about the dial-out feature
Please be ready 10 minutes before your confirmed pick-up time. If you are not going to be ready for your scheduled trip, please cancel and rebook at a time when you are ready
If you are booking a ride to a medical appointment, please ask the Trip Reservationist to book you a will call for your return trip. When you are finished at your appointment and ready to be picked up, you can call the Traveller’s Hotline at 1-877-660-7587 for a pick up
Ensure you can safely manage carry-on items onto the vehicle. There is a maximum four bag limit to ensure there is room in the vehicle
Please meet the Paratransit vehicle at the first accessible entrance 10 minutes before your pick-up time
Ensure you have your Mobility On-Request Paratransit ID card with you at all times

Prevent the spread of infections:

If you’re not feeling well, stay home if possible
Consider wearing a tight-fitting, well-constructed mask in crowded, indoor spaces.
Stay current and up to date with a COVID-19 and flu vaccine (and RSV vaccine if you are eligible)
Wash your hands often
Cover your mouth when you cough or sneeze

For more information and resources, visit our Preventing Infections page.

Cancelling Your Trip

You may cancel your booked trip through the Interactive Voice Response (IVR) system or with a Trip Reservationist by calling 1-866-744-1119.

Ensure you cancel your trip at least two hours before travelling. If your scheduled trip is cancelled at the door or you are a no-show at the time of your pick up, your return trip will be cancelled.

Please review our cancellation policy below.

Mobility On-Request Paratransit No Show/Late Cancellation Policy (PDF 89 KB)

Transfers and Cross-Boundary Travel

Visit our Transfers and Cross-Boundary Travel page

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