Booking Your Trip

By the automated phone line (IVR)

1. Call us at 1-866-744-1119

2. Log into the IVR with your client ID number and security pin (your year of birth)

3. Select your date of travel

4. Select the time you would like to depart or arrive

5. Select your pick-up location (e.g. home)

6. Select your destination (e.g. doctor's office)

7. Select whether you will be accompanied by an attendant

8. Select whether you will be travelling with a mobility device (e.g. wheelchairs/scooters)

9. Confirm your booking details

10. Submit your booking

11. Book your return trip by pressing '3' and repeat the steps

Tips:

• Book your trip before 4 p.m. the day prior to travelling. You may book trips up to two days in advance

• Confirm your trips two hours in advance of your booked time to receive the most accurate pick-up times

• The voice recognition feature is very sensitive, so even a light cough may interrupt your request for a few seconds. If this happens, wait for directions from the automated attendant

• Don't forget to listen to the bulletins before the main menu for important information you may need to know

• If you are using a rotary phone, please say "zero" to connect to a Trip Reservationist

• You may press '0' at any time to speak with a Trip Reservationist

By phone with a Trip Reservationist

Call us at 1-866-744-1119. Press '0' or say "zero" if you are using a rotary phone. Call up to two days in advance for more booking options, or before 4 p.m. the day before you want to travel with the following information:

• Your registration number

• Your exact pick-up and destination address

• The date and time of your trip

• The number of people travelling (if you require an attendant, this person must travel with you)

Please remember that once scheduling is completed, your requested time may change (within the booking window). Please call in two hours before your scheduled trip to receive the most accurate time.

The Mobility On-Request Paratransit Contact Centre is closed on weekends and statutory holidays. If you require a trip on Monday, please ensure you call in the Friday prior. The after-hours line will be available to customers who are travelling and for cancellations.

Note: All standing orders will be automatically cancelled on statutory holidays.