Transfers and Cross-Boundary Travel
Accessible formats or communication supports are available upon request by contacting 1-866-744-1119.
If Paratransit clients wish to travel into Toronto, Peel or Durham, Mobility On-Request will assist in booking a seamless connection with our neighbouring specialized transit providers.
Below is a list of transfer locations with neighbouring regions:
City of Toronto - Toronto Transit Commission (TTC)
- All Family of Services trips that need to travel cross-border will be taken to Finch GO Bus Station
- All others will be transferred at Pioneer Village Station on the north side, Centrepoint Hub or Freshmeadow Hub
Peel Region - TransHelp
- Passengers will be transferred at 8000 Highway 27, at the Tim Hortons or Bolton GO Station
Durham Region – Specialized Services
- Passengers will be transferred at McDonald’s (28 Sandiford Road, Stouffville) or Markham Stouffville Hospital (381 Church Street, Markham)
Simcoe Region – Simcoe Linx+
- Passengers will be transferred at Bradford GO (251 Holland St. E, Bradford)
Please note: Mobility On-Request will coordinate with the neighbouring transit provider to book your entire trip from your starting location in York Region, to your destination in the other region, as well as the return trip.
Frequently Asked Questions
| How long will I have to wait at the transfer location? |
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Mobility On-Request Paratransit and neighbouring agencies will aim to provide a 30-minute transfer window. We recommend travellers call as early as two days in advance to book both trips. This will allow a seamless connection between both transit providers. Customers can call the Contact Centre if they arrive early for their return trip, and staff will try to provide an earlier trip. YRT and our neighbouring transit providers work together to ensure travellers are transferred in a timely manner and provided safe transit in all weather conditions. |
| Will I be required to pay two fares? |
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Fares for both Mobility On-Request and Wheel-Trans will be required when boarding each service. If you have been identified as requiring an attendant or support person when travelling, they will not be required to pay either fare, if you are travelling with a Support Person Card. YRT transfers are accepted on Peel and Durham Region specialized transit services. No additional fare is required. |
| I'm not a Wheel-Trans registrant. Do I have to undergo another application process? |
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No. All specialized transit agencies in the GTHA, including TTC Wheel-Trans, have agreed to accept any neighbouring Paratransit passenger with no interview or assessment. |
| I don't feel comfortable having to transfer to another vehicle. What options are available for me? |
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If requested, staff will travel train passengers on their first cross-boundary trip, to ensure they are comfortable transferring to another vehicle. All specialized transit providers are knowledgeable and trained to assist passengers with disabilities. |