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Transfers and Cross-Boundary Travel

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Home...Mobility On-Request ParatransitBooking Your TripTransfers and Cross-Boundary Travel

Mobility On-Request will coordinate with the neighbouring transit providers to book the entire trip from your starting location in York Region, to your destination in the other region, as well as the return trip.

Neighbouring regions transfer locations

City of Toronto

 

Toronto Transit Commission (TTC)

All Family of Services trips that need to travel cross-border will be taken to Finch GO Bus Station. All others will be transferred at Pioneer Village Station on the north side, Centrepoint Hub or Freshmeadow Hub.

Peel Region

 

TransHelp

Passengers will be transferred at 8000 Highway 27, Vaughan or 12596 Hwy 50, Bolton, at the Tim Hortons.

 Durham Region

 

Specialized Services

Passengers will be transferred at McDonald’s (28 Sandiford Road, Stouffville) or Markham Stouffville Hospital (381 Church Street, Markham).

 Simcoe Region

 

Simcoe Linx+

Passengers will be transferred at Bradford GO (300 Holland St. E, Bradford).

Frequently Asked Questions

How long will I have to wait at the transfer location?

Mobility On-Request Paratransit and neighbouring agencies will aim to provide a 30-minute transfer window. We recommend travellers call as early as two days in advance to book both trips. This will allow a seamless connection between both transit providers. Customers can call the Contact Centre if they arrive early for their return trip, and staff will try to provide an earlier trip.

YRT and our neighbouring transit providers work together to ensure travellers are transferred in a timely manner and provided safe transit in all weather conditions.

Will I be required to pay two fares?

YRT transfers are accepted on Peel and Durham Region specialized transit services. No additional fare is required. YRT transfers using PRESTO, credit or debit are also accepted on TTC Wheel-Trans.

If you have been identified as requiring an attendant or support person when travelling, they will not be required to pay either fare, if you are travelling with a Support Person Card.

I'm not a Wheel-Trans registrant. Do I have to undergo another application process?

No. All specialized transit agencies in the GTHA, including TTC Wheel-Trans, have agreed to accept any neighbouring Paratransit passenger with no interview or assessment.

If this is the first time you require cross boundary travel, please call 1-888-762-2950 to speak to a Trip Reservationist one to two weeks in advance of your travel date. While no formal registration is required with a neighbouring agency, a form must be filled out by Mobility On-Request Paratransit staff and then received and processed by the neighouring agency before the bookings can be created.

I don't feel comfortable having to transfer to another vehicle. What options are available for me?

If requested, staff will travel train passengers on their first cross-boundary trip, to ensure they are comfortable transferring to another vehicle.

All specialized transit providers are knowledgeable and trained to assist passengers with disabilities.

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Phone: 1-888-762-2950
TTY: 711

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Monday to Friday:  7 a.m. to 7 p.m.
Weekends and holidays: Closed

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