Appeal Process
Accessible formats or communication supports are available upon request by contacting 1-866-744-1119.
If your application for Mobility On-Request Paratransit service has been denied based on eligibility, the Eligibility Appeal Process offers you the opportunity to appeal the decision. You may appeal a decision regarding eligibility, level of eligibility or type of assistance required.
Eligibility Appeal Process |
The Eligibility Appeal Process includes:
The appeal process is intended to ensure that applications are dealt with in a fair and transparent manner, and decisions are made in accordance with established criteria. Mobility On-Request Paratransit Eligibility Appeal Process Brochure (PDF 57 KB) |
Filing an Appeal |
There are two ways to file an appeal:
Your submission must meet the following conditions in order to be accepted:
If you have documentation related to your disability and/or why you are unable to use conventional transit, you can bring it to the hearing. An example of the documentation is a physician’s note. Notice of Appeal Form (PDF 98 KB) Please send your Notice of Appeal form to:The Regional Municipality of York, Access York Upon receipt of your completed Notice of Appeal form, your original Mobility On-Request Paratransit application and form will be sent to the Appeal Panel. You will then be advised of your hearing date. If you cannot attend your hearing date:Please call Access York at 1-877-464-9675. If you do not attend your hearing without contacting Access York, you will not have another opportunity to meet with the panel for a hearing. You would then need to reapply for Mobility On-Request Paratransit to start the process again. |
Eligibility Appeal Panel |
The Eligibility Appeal Panel hears appeals from applicants who have been deemed ineligible to receive Mobility On-Request Paratransit service. The Panel will consider any new information pertaining to eligibility provided the information was filed with the appeal. York Region works with Lifemark Health Group Inc. to provide the appeal hearing. The appeal panel consists of:
Each Mobility On-Request Panel member will have:
You are welcome to bring people with you to the Eligibility Appeal Panel hearing for support. You may also bring updated medical documentation and other resources to support your appeal. LocationYour meeting with the Eligibility Appeal Panel will take place at the York Region Transit Training Centre located at 55 Orlando Avenue, Richmond Hill. Appeal decisionsThe decision(s) of the Eligibility Appeal Panel will be final. The Panel will aim to make decisions by consensus; however, if consensus cannot be reached, a decision will be determined by majority vote. Decisions will be made within 30 days of receiving the appeal request. The decision will be without further appeal for one year unless the Eligibility Appeal Panel receives additional information affecting the person’s ability to access conventional transit (e.g. accident, surgery, dialysis, etc.) or there is a change in medical status that may affect the person’s eligibility. A record will be maintained of all Mobility On-Request Paratransit Eligibility Appeal Panel meetings and decisions. |
Questions? |
Please call Access York at 1-877-464-9675. Press '1' and choose Mobility On-Request Paratransit Eligibility Appeal Hearing. |